What users are saying about
16 Ratings
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Top Rated
265 Ratings
16 Ratings
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Score 8.5 out of 100

New Relic

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Top Rated
265 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • Aternity Digital Experience Management is rated higher in 1 area: Support Rating
  • Aternity Digital Experience Management and New Relic are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Aternity

85%
6 Ratings
8.5

New Relic

85%
113 Ratings

Likelihood to Renew

Aternity

N/A
0 Ratings
7.7

New Relic

77%
10 Ratings

Usability

Aternity

N/A
0 Ratings
5.2

New Relic

52%
5 Ratings

Availability

Aternity

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

Aternity

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

9.1

Aternity

91%
4 Ratings
7.4

New Relic

74%
7 Ratings

Implementation Rating

Aternity

N/A
0 Ratings
5.8

New Relic

58%
9 Ratings

Configurability

Aternity

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Ease of integration

Aternity

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Product Scalability

Aternity

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Vendor post-sale

Aternity

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Vendor pre-sale

Aternity

N/A
0 Ratings
10.0

New Relic

100%
1 Rating

Likelihood to Recommend

Aternity

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.
Read full review

New Relic

New Relic has been an integral part of suiting all our monitoring requirements. With New Relic, we have been able to monitor all the servers in our environment, which consist of both windows and Linux machines. New relic has been playing a very vital role in getting our AWS instances under monitoring as well for the likes of AWS FSx, S3, Storage gateway, etc. While there is a wide range of usability of New Relic, we do have a lot of on-prem storage devices that don't allow any external software to be installed; hence we are not able to use New relic for monitoring them.
Read full review

Pros

Aternity

  • Root cause finding/remediation (it goes beyond analysis).
  • Shows latency between applications and servers.
  • Identifies long-running SQL queries, and puts the onus back on developers to clean up their SQL code.
Read full review

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Read full review

Cons

Aternity

  • The tool demands High CPU resources to perform monitoring which reduces the overall performance and the user experience is sluggish
  • Also a good amount of training is required to set up the different use cases and monitoring parameters which in return demands a dedicated resource to work on the tool
Read full review

New Relic

  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
Read full review

Pricing Details

Aternity

Starting Price

Editions & Modules

Aternity editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    New Relic

    Starting Price

    $0

    Editions & Modules

    New Relic editions and modules pricing
    EditionModules
    Standard991
    ProContact sales team2
    EnterpriseContact sales team3
    Telemetry Data Platform0.254
    Incident Intelligence0.505
    Free (Forever)06

    Footnotes

    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. none
    4. per month per extra GB data ingest (after first free 100GB per month)
    5. per month per event (after first 1000 free events per month)
    6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Aternity

    No answers on this topic

    New Relic

    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Read full review

    Usability

    Aternity

    No answers on this topic

    New Relic

    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Read full review

    Reliability and Availability

    Aternity

    No answers on this topic

    New Relic

    we have never had any down time issues!!!
    Read full review

    Performance

    Aternity

    No answers on this topic

    New Relic

    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Read full review

    Support Rating

    Aternity

    The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us
    Read full review

    New Relic

    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Read full review

    Implementation Rating

    Aternity

    No answers on this topic

    New Relic

    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Read full review

    Alternatives Considered

    Aternity

    There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.
    Read full review

    New Relic

    New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the strongest APM capabilities compared to its competition.
    Read full review

    Scalability

    Aternity

    No answers on this topic

    New Relic

    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Read full review

    Return on Investment

    Aternity

    • This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
    • This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
    • Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.
    Read full review

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Read full review

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