What users are saying about
102 Ratings
102 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 101

Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
8.0
Product catalog & listings
Oracle ATG
8.0
Product management
Oracle ATG
8.4
Bulk product upload
Oracle ATG
6.9
Branding
Oracle ATG
8.5
Mobile storefront
Oracle ATG
6.9
Product variations
Oracle ATG
8.0
Website integration
Oracle ATG
8.4
Visual customization
Oracle ATG
9.4
CMS
Oracle ATG
7.8

Online Shopping Cart

Oracle ATG
7.6
Abandoned cart recovery
Oracle ATG
7.7
Checkout user experience
Oracle ATG
7.6

Online Payment System

Oracle ATG
7.6
eCommerce security
Oracle ATG
7.6

eCommerce Marketing

Oracle ATG
7.1
Promotions & discounts
Oracle ATG
7.8
Personalized recommendations
Oracle ATG
7.1
SEO
Oracle ATG
6.6

eCommerce Business Management

Oracle ATG
7.7
Multi-site management
Oracle ATG
8.8
Order processing
Oracle ATG
8.2
Inventory management
Oracle ATG
6.2
Shipping
Oracle ATG
7.0
Custom functionality
Oracle ATG
8.5

Pros

Oracle ATG

  • The product allows you to customize/personalize the eCommerce experience for each user.
  • It lets you load different catalogs and/or prices for different customers.
  • It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.
No photo available

Cons

Oracle ATG

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo

Alternatives Considered

Oracle ATG

Hibernate and JSF are both good, but for setting up and running an eCommerce system, you will need to start to build the site from scratch. ATG will allow a company to accomplish this task faster and it has a good and powerful framework to support the site.
Jane Peng profile photo

Return on Investment

Oracle ATG

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney profile photo

Pricing Details

Oracle ATG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison