What users are saying about

Oracle ATG

100 Ratings

ChannelAdvisor

12 Ratings

Oracle ATG

100 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.9 out of 101

ChannelAdvisor

12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
No photo available

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
ChannelAdvisor
8.8
Product catalog & listings
Oracle ATG
7.7
ChannelAdvisor
10.0
Product management
Oracle ATG
8.5
ChannelAdvisor
9.0
Bulk product upload
Oracle ATG
5.9
ChannelAdvisor
9.0
Branding
Oracle ATG
7.0
ChannelAdvisor
Mobile storefront
Oracle ATG
5.9
ChannelAdvisor
Product variations
Oracle ATG
7.7
ChannelAdvisor
7.0
Website integration
Oracle ATG
6.4
ChannelAdvisor
Visual customization
Oracle ATG
7.4
ChannelAdvisor
CMS
Oracle ATG
4.9
ChannelAdvisor

Online Shopping Cart

Oracle ATG
5.1
ChannelAdvisor
Abandoned cart recovery
Oracle ATG
4.4
ChannelAdvisor
Checkout user experience
Oracle ATG
5.8
ChannelAdvisor

Online Payment System

Oracle ATG
4.7
ChannelAdvisor
eCommerce security
Oracle ATG
4.7
ChannelAdvisor

eCommerce Marketing

Oracle ATG
5.5
ChannelAdvisor
6.0
Promotions & discounts
Oracle ATG
7.3
ChannelAdvisor
6.0
Personalized recommendations
Oracle ATG
4.3
ChannelAdvisor
SEO
Oracle ATG
4.8
ChannelAdvisor

eCommerce Business Management

Oracle ATG
5.3
ChannelAdvisor
8.0
Multi-site management
Oracle ATG
7.3
ChannelAdvisor
8.1
Order processing
Oracle ATG
6.0
ChannelAdvisor
7.0
Inventory management
Oracle ATG
4.0
ChannelAdvisor
9.0
Shipping
Oracle ATG
4.4
ChannelAdvisor
8.0
Custom functionality
Oracle ATG
4.9
ChannelAdvisor

Pros

  • Product and SKU management
  • Product page display
Sean Scott profile photo
  • Scales very well - able to handle thousands of product listings with no lag.
  • Constantly implementing new marketplaces.
  • Stays up to date with all changes to marketplace templates and SEM revisions.
No photo available

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • Faster repricing on Amazon
  • Better technical support. Tickets often take far to long to be closed.
  • Fix bugs and glitches that often cause slowness using the software.
MATTHEW MITCHELL profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ChannelAdvisor7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL profile photo

Implementation

No score
No answers yet
No answers on this topic
ChannelAdvisor8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
Haven't really found a true competitor in the same scale.
No photo available

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • Labor savings of at least several FTEs.
No photo available

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChannelAdvisor

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details