ChannelAdvisor vs. Oracle Commerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChannelAdvisor
Score 4.6 out of 10
N/A
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.N/A
Oracle Commerce
Score 8.2 out of 10
N/A
Oracle Commerce is an ecommerce platform that helps B2C and B2B businesses connect customer and sales data from their CRM to their financial and operational data so they can offer personalized experiences to buyers across sales channels.N/A
Pricing
ChannelAdvisorOracle Commerce
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChannelAdvisorOracle Commerce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsContact sales team for pricing
More Pricing Information
Features
ChannelAdvisorOracle Commerce
Online Storefront
Comparison of Online Storefront features of Product A and Product B
ChannelAdvisor
6.2
7 Ratings
21% below category average
Oracle Commerce
9.0
18 Ratings
16% above category average
Product catalog & listings1.07 Ratings9.118 Ratings
Product management1.07 Ratings9.118 Ratings
Bulk product upload9.04 Ratings8.417 Ratings
Branding8.22 Ratings8.416 Ratings
Product variations8.24 Ratings9.018 Ratings
Website integration9.62 Ratings9.118 Ratings
Visual customization9.62 Ratings9.818 Ratings
CMS3.01 Ratings8.515 Ratings
Mobile storefront00 Ratings9.116 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
ChannelAdvisor
10.0
1 Ratings
18% above category average
Oracle Commerce
8.5
17 Ratings
2% above category average
eCommerce security10.01 Ratings8.517 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
ChannelAdvisor
2.4
6 Ratings
103% below category average
Oracle Commerce
8.9
18 Ratings
17% above category average
Promotions & discounts1.06 Ratings9.017 Ratings
Personalized recommendations1.04 Ratings8.517 Ratings
SEO5.01 Ratings9.218 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
ChannelAdvisor
2.8
7 Ratings
94% below category average
Oracle Commerce
9.4
16 Ratings
19% above category average
Multi-site management9.64 Ratings9.014 Ratings
Order processing1.17 Ratings9.116 Ratings
Inventory management1.07 Ratings9.116 Ratings
Shipping1.17 Ratings9.915 Ratings
Custom functionality1.05 Ratings9.916 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
ChannelAdvisor
-
Ratings
Oracle Commerce
8.4
18 Ratings
10% above category average
Abandoned cart recovery00 Ratings8.416 Ratings
Checkout user experience00 Ratings8.518 Ratings
Best Alternatives
ChannelAdvisorOracle Commerce
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChannelAdvisorOracle Commerce
Likelihood to Recommend
1.0
(10 ratings)
9.0
(18 ratings)
Likelihood to Renew
7.0
(3 ratings)
9.1
(1 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChannelAdvisorOracle Commerce
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
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Oracle
Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.
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Pros
ChannelAdvisor
  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
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Oracle
  • It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
  • It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
  • Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
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Cons
ChannelAdvisor
  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
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Oracle
  • Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
  • They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.
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Likelihood to Renew
ChannelAdvisor
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
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Oracle
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
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Implementation Rating
ChannelAdvisor
Better control of scope between the resources on both sides involved would allow for better change management.
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Oracle
No answers on this topic
Alternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
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Oracle
The upgrade cycle of OCC and the subscription model ensure we are always on the latest and greatest version of the platform. The responsive design makes it easier for small departments to provide an optimum mobile experience. The stability of the platform is far superior to our on-prem solution.
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Return on Investment
ChannelAdvisor
  • We had zero ROI I found
  • I found that 7 months into the contract we couldn't get NetSuite to connect with CA
  • I believe they claimed they are fully compatible with SuiteCommerce. From what I've discovered it does not work.
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Oracle
  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
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ScreenShots

ChannelAdvisor Screenshots

Screenshot of One Platform. Endless Possibilities