What users are saying about

Oracle ATG

100 Ratings

CommerceHub

1 Ratings

Oracle ATG

100 Ratings
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Score 6.9 out of 101

CommerceHub

1 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
CommerceHub
Product catalog & listings
Oracle ATG
7.7
CommerceHub
Product management
Oracle ATG
8.5
CommerceHub
Bulk product upload
Oracle ATG
5.9
CommerceHub
Branding
Oracle ATG
7.0
CommerceHub
Mobile storefront
Oracle ATG
5.9
CommerceHub
Product variations
Oracle ATG
7.7
CommerceHub
Website integration
Oracle ATG
6.4
CommerceHub
Visual customization
Oracle ATG
7.4
CommerceHub
CMS
Oracle ATG
4.9
CommerceHub

Online Shopping Cart

Oracle ATG
5.1
CommerceHub
Abandoned cart recovery
Oracle ATG
4.4
CommerceHub
Checkout user experience
Oracle ATG
5.8
CommerceHub

Online Payment System

Oracle ATG
4.7
CommerceHub
eCommerce security
Oracle ATG
4.7
CommerceHub

eCommerce Marketing

Oracle ATG
5.5
CommerceHub
Promotions & discounts
Oracle ATG
7.3
CommerceHub
Personalized recommendations
Oracle ATG
4.3
CommerceHub
SEO
Oracle ATG
4.8
CommerceHub

eCommerce Business Management

Oracle ATG
5.3
CommerceHub
Multi-site management
Oracle ATG
7.3
CommerceHub
Order processing
Oracle ATG
6.1
CommerceHub
Inventory management
Oracle ATG
4.0
CommerceHub
Shipping
Oracle ATG
4.4
CommerceHub
Custom functionality
Oracle ATG
4.9
CommerceHub

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • Order searching
  • Shipping
  • Order organization
  • Invoicing
  • Order printing
Travis Weed profile photo

Cons

  • More administrative control would be helpful in regards to estimates and quoting as this was something we did regularly in legal but had to go outside the system.
Joseph R. Sweeney profile photo
  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
ChannelAdvisor is the only one that is close to what commercehub has to offer and commercehub has a much richer experience and is more user friendly. ChannelAdvisor is clunky and very hard to use.
Travis Weed profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CommerceHub

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details