IBM Sterling Order Management vs. Oracle Commerce

IBM Sterling Order Management

Oracle Commerce

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
IBM Sterling Order Management	Score 9.3 out of 10	N/A	IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.	N/A
Oracle Commerce	Score 8.2 out of 10	N/A	Oracle Commerce is an ecommerce platform that helps B2C and B2B businesses connect customer and sales data from their CRM to their financial and operational data so they can offer personalized experiences to buyers across sales channels.	N/A

Pricing

IBM Sterling Order Management

Oracle Commerce

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
IBM Sterling Order Management	Oracle Commerce
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

Contact sales team for pricing

More Pricing Information

Community Pulse
	IBM Sterling Order Management	Oracle Commerce
Top Pros	Pro Order management Pro Call center Pro Inventory management	Pro Technical support Pro Customer service Pro Multiple currencies
Top Cons	Minus Warehouse management Minus Management software Minus Management system	Minus Transaction processing Minus Pricing models Minus Difficult to find

Features

IBM Sterling Order Management

Oracle Commerce

Online Storefront

Comparison of Online Storefront features of Product A and Product B
	IBM Sterling Order Management - Ratings	Oracle Commerce 9.0 18 Ratings 16% above category average
Product catalog & listings	00 Ratings	9.118 Ratings
Product management	00 Ratings	9.118 Ratings
Bulk product upload	00 Ratings	8.417 Ratings
Branding	00 Ratings	8.416 Ratings
Mobile storefront	00 Ratings	9.116 Ratings
Product variations	00 Ratings	9.018 Ratings
Website integration	00 Ratings	9.118 Ratings
Visual customization	00 Ratings	9.818 Ratings
CMS	00 Ratings	8.515 Ratings

Online Shopping Cart

Comparison of Online Shopping Cart features of Product A and Product B
	IBM Sterling Order Management - Ratings	Oracle Commerce 8.4 18 Ratings 10% above category average
Abandoned cart recovery	00 Ratings	8.416 Ratings
Checkout user experience	00 Ratings	8.518 Ratings

Online Payment System

Comparison of Online Payment System features of Product A and Product B
	IBM Sterling Order Management - Ratings	Oracle Commerce 8.5 17 Ratings 2% above category average
eCommerce security	00 Ratings	8.517 Ratings

eCommerce Marketing

Comparison of eCommerce Marketing features of Product A and Product B
	IBM Sterling Order Management - Ratings	Oracle Commerce 8.9 18 Ratings 17% above category average
Promotions & discounts	00 Ratings	9.017 Ratings
Personalized recommendations	00 Ratings	8.517 Ratings
SEO	00 Ratings	9.218 Ratings

eCommerce Business Management

Comparison of eCommerce Business Management features of Product A and Product B
	IBM Sterling Order Management - Ratings	Oracle Commerce 9.4 16 Ratings 19% above category average
Multi-site management	00 Ratings	9.014 Ratings
Order processing	00 Ratings	9.116 Ratings
Inventory management	00 Ratings	9.116 Ratings
Shipping	00 Ratings	9.915 Ratings
Custom functionality	00 Ratings	9.916 Ratings

Best Alternatives
	IBM Sterling Order Management	Oracle Commerce
Small Businesses	Webgility Score 9.0 out of 10	Shopify Plus Score 8.9 out of 10
Medium-sized Companies	Accounting Seed Score 8.3 out of 10	IBM Digital Commerce Score 9.0 out of 10
Enterprises	SAP Commerce Cloud Score 8.4 out of 10	IBM Digital Commerce Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	IBM Sterling Order Management	Oracle Commerce
Likelihood to Recommend	7.0 (5 ratings)	9.0 (18 ratings)
Likelihood to Renew	8.4 (3 ratings)	9.1 (1 ratings)
Online Training	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	IBM Sterling Order Management	Oracle Commerce
Likelihood to Recommend	IBM It's perfect for medium to large retailers Incentivized Verified User Anonymous Read full review	Oracle Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront. Incentivized Verified User Anonymous Read full review
Pros	IBM Centralizing data. Instantaneously updated data. Ad hoc reporting. Gregory Powell Inventory Control Analyst Read full review	Oracle It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed. It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment. Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control. Incentivized Verified User Anonymous Read full review
Cons	IBM RCP Based deployment Wider variety of sourcing configuration Product Documentation COM Features need to better so that Customer case handling is facilitated RC Raj Samrat Chaudhuri Senior Manager - Projects Read full review	Oracle Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations. They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	IBM The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce. Verified User Anonymous Read full review	Oracle Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more Incentivized Felicia DiSano Web Developer Read full review
Alternatives Considered	IBM Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking Incentivized Verified User Anonymous Read full review	Oracle The upgrade cycle of OCC and the subscription model ensure we are always on the latest and greatest version of the platform. The responsive design makes it easier for small departments to provide an optimum mobile experience. The stability of the platform is far superior to our on-prem solution. Incentivized Russell Glitman E-Commerce Manager Read full review
Return on Investment	IBM Optimal inventory management resulted in more orders per minute and good ROI and customer experience Incentivized Verified User Anonymous Read full review	Oracle We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG. Sharing data and communication improved greatly between legal/finance and marketing. Incentivized Joseph R. Sweeney Senior Analyst Read full review
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