What users are saying about
101 Ratings

Infusionsoft

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Top Rated
200 Ratings
101 Ratings
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Score 6.8 out of 101

Infusionsoft

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Top Rated
200 Ratings
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Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Infusionsoft

Infusionsoft excels with small business. It really tries hard to represent the small business community. If you are a small business, there is a good chance it will work well for you. If you are a part of a medium or large business, however, just think twice about it and consider other options first.
Johnathan Speakman profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Infusionsoft
Product catalog & listings
Oracle ATG
7.7
Infusionsoft
Product management
Oracle ATG
8.5
Infusionsoft
Bulk product upload
Oracle ATG
5.9
Infusionsoft
Branding
Oracle ATG
7.0
Infusionsoft
Mobile storefront
Oracle ATG
5.9
Infusionsoft
Product variations
Oracle ATG
7.7
Infusionsoft
Website integration
Oracle ATG
6.4
Infusionsoft
Visual customization
Oracle ATG
7.4
Infusionsoft
CMS
Oracle ATG
4.9
Infusionsoft

Online Shopping Cart

Oracle ATG
5.1
Infusionsoft
Abandoned cart recovery
Oracle ATG
4.4
Infusionsoft
Checkout user experience
Oracle ATG
5.8
Infusionsoft

Online Payment System

Oracle ATG
4.7
Infusionsoft
eCommerce security
Oracle ATG
4.7
Infusionsoft

eCommerce Marketing

Oracle ATG
5.5
Infusionsoft
Promotions & discounts
Oracle ATG
7.3
Infusionsoft
Personalized recommendations
Oracle ATG
4.3
Infusionsoft
SEO
Oracle ATG
4.8
Infusionsoft

eCommerce Business Management

Oracle ATG
5.3
Infusionsoft
Multi-site management
Oracle ATG
7.3
Infusionsoft
Order processing
Oracle ATG
6.0
Infusionsoft
Inventory management
Oracle ATG
4.0
Infusionsoft
Shipping
Oracle ATG
4.4
Infusionsoft
Custom functionality
Oracle ATG
4.9
Infusionsoft

Sales Force Automation

Oracle ATG
Infusionsoft
7.6
Customer data management / contact management
Oracle ATG
Infusionsoft
8.2
Workflow management
Oracle ATG
Infusionsoft
7.4
Opportunity management
Oracle ATG
Infusionsoft
7.5
Integration with email client (e.g., Outlook or Gmail)
Oracle ATG
Infusionsoft
7.5
Quote & order management
Oracle ATG
Infusionsoft
6.9
Interaction tracking
Oracle ATG
Infusionsoft
8.2

Marketing Automation

Oracle ATG
Infusionsoft
8.5
Lead management
Oracle ATG
Infusionsoft
8.3
Email marketing
Oracle ATG
Infusionsoft
8.8

CRM Project Management

Oracle ATG
Infusionsoft
7.3
Task management
Oracle ATG
Infusionsoft
7.4
Billing and invoicing management
Oracle ATG
Infusionsoft
7.3
Reporting
Oracle ATG
Infusionsoft
7.3

CRM Reporting & Analytics

Oracle ATG
Infusionsoft
7.0
Pipeline visualization
Oracle ATG
Infusionsoft
7.0

Customization

Oracle ATG
Infusionsoft
8.2
Custom fields
Oracle ATG
Infusionsoft
8.1
Custom objects
Oracle ATG
Infusionsoft
8.9
API for custom integration
Oracle ATG
Infusionsoft
7.6

Platform

Oracle ATG
Infusionsoft
6.9
Mobile access
Oracle ATG
Infusionsoft
6.9

Security

Oracle ATG
Infusionsoft
8.2
Role-based user permissions
Oracle ATG
Infusionsoft
8.2

Pros

  • Product and SKU management
  • Product page display
Sean Scott profile photo
  • It is a pretty flexible system because of their tagging system. It allows you to group and segment your contacts very easily.
  • Their customer support is amazing! There are few companies whose customer support is as helpful as theirs has been to me. You can send support email tickets, do online chats with representatives, or you can give them a call and talk with a real person. They always do their best to help you.
  • They have many different tools that they integrate with, so you're almost guaranteed to be able to do anything you need to. If you can't find the right integration, the API is open for you to be able to use.
Johnathan Speakman profile photo

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • Reporting. This probably has been the biggest area of frustration. You can create some good reports based on custom-saved searches and reports, but I have often found their reports to not be very useful.
  • Their web forms are easy to use and useful but they need an updated look. They look like they belong in the early 2000s era.
  • Like almost all software, there is a learning curve to getting used to their system.
Johnathan Speakman profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Infusionsoft1.2
Based on 34 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie profile photo

Usability

No score
No answers yet
No answers on this topic
Infusionsoft4.9
Based on 11 answers
It is great but complicated to learn. There are a lot of things you have to figure out on your own in order to use the software like it was intended.
Josh Preece profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Infusionsoft8.8
Based on 5 answers
Haven't experienced any real issues with availability. Reliability is another deal.
Clifford Jones profile photo

Performance

No score
No answers yet
No answers on this topic
Infusionsoft7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones profile photo

Support

No score
No answers yet
No answers on this topic
Infusionsoft2.0
Based on 8 answers
It may be easy to get someone on chat or phone for which I give these guys credit. But this does not mean you will get the answers you want or like. It's a buggy system. Why? Because it's all in one. The CRM is decent. The cart a joke. The email editor laughable. Affiliate partner function serves a huge business risk unless programmed by a NASA level consultant for which you can and must pay dearly. There are just too many bugs overall.
Clifford Jones profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Infusionsoft8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones profile photo

Online Training

No score
No answers yet
No answers on this topic
Infusionsoft9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones profile photo

Implementation

No score
No answers yet
No answers on this topic
Infusionsoft8.0
Based on 8 answers
It was frustrating as hell. You can't teach a kid to ride a bike in a seminar, you can't do it over the phone with tech support, unless you have some talent and the patience of Job. Being is business is hard enough. Adding new software is a pain in the butt. The path of least resistance is to find a professional who lives in this stuff and pay up for the talent. It's less expensive in the long run and you'll likely not need to self medicate. As much.
Clifford Jones profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
Infusionsoft is night and day better than Club OS. We were told that Club OS could successfully integrate with MindBodyOnline, which was not remotely true at the time. Infusionsoft integrates seamlessly with MBO, and sends categorized emails to relevant clients. Club OS's email blasts do not have as sophisticated content options, and the tagging capabilities in Club OS are shameful. However, Infusionsoft has a limited number of users, and users cannot be organized with different permissions. Club OS does allow for these conditions, and allows for unlimited users so that salespeople of all levels can log in and follow up with clients personally. Club OS is built to schedule one-on-one touches with clients, whereas Infusionsoft is designed to reach out to clients at large.
Maddy Braswell profile photo

Scalability

No score
No answers yet
No answers on this topic
Infusionsoft2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • The ROI has been in giving us more time to focus on the relationship. We stopped using the program because we decided to invest in our own; however, if we hadn't, we would have remained with it.
  • It has helped us turn the trivial things into backup for the more important aspects of the job. We don't have to worry about writing a typical thank you email, because it is automated; instead, we can write a more thorough follow up with the extra time.
  • It had helped train people in our organization on what an email automation platform can do! It helped make us more technologically adept.
Patrick Stephens profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Oracle ATG Editions & Modules
Oracle ATG
Additional Pricing Details

Infusionsoft

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$499*
1.  prerequisite for all new customers
Infusionsoft Editions & Modules
Infusionsoft
Edition
Premium
$3991
Basic
$1991
Plus
$2991
1. per month
Additional Pricing Details
Work with a coach to start using our software successfully. Select a package that aligns with your business goals. This on-boarding service is a prerequisite for all new customers, and include one-on-one coaching and training resources. The one-time free price ranges from $499 to $1,999