What users are saying about
102 Ratings
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Score 6.9 out of 101
3 Ratings
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Score 6.3 out of 101

Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Kibo eCommerce (formerly Mozu)

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
8.0
Kibo eCommerce (formerly Mozu)
8.4
Product catalog & listings
Oracle ATG
8.0
Kibo eCommerce (formerly Mozu)
8.0
Product management
Oracle ATG
8.4
Kibo eCommerce (formerly Mozu)
7.0
Bulk product upload
Oracle ATG
6.9
Kibo eCommerce (formerly Mozu)
9.0
Branding
Oracle ATG
8.5
Kibo eCommerce (formerly Mozu)
9.0
Mobile storefront
Oracle ATG
6.9
Kibo eCommerce (formerly Mozu)
9.0
Product variations
Oracle ATG
8.0
Kibo eCommerce (formerly Mozu)
8.0
Website integration
Oracle ATG
8.3
Kibo eCommerce (formerly Mozu)
9.0
Visual customization
Oracle ATG
9.3
Kibo eCommerce (formerly Mozu)
9.0
CMS
Oracle ATG
7.7
Kibo eCommerce (formerly Mozu)
8.0

Online Shopping Cart

Oracle ATG
7.5
Kibo eCommerce (formerly Mozu)
9.0
Abandoned cart recovery
Oracle ATG
7.5
Kibo eCommerce (formerly Mozu)
Checkout user experience
Oracle ATG
7.5
Kibo eCommerce (formerly Mozu)
9.0

Online Payment System

Oracle ATG
7.4
Kibo eCommerce (formerly Mozu)
9.0
eCommerce security
Oracle ATG
7.4
Kibo eCommerce (formerly Mozu)
9.0

eCommerce Marketing

Oracle ATG
7.1
Kibo eCommerce (formerly Mozu)
7.0
Promotions & discounts
Oracle ATG
7.8
Kibo eCommerce (formerly Mozu)
7.0
Personalized recommendations
Oracle ATG
6.9
Kibo eCommerce (formerly Mozu)
SEO
Oracle ATG
6.5
Kibo eCommerce (formerly Mozu)
7.0

eCommerce Business Management

Oracle ATG
7.6
Kibo eCommerce (formerly Mozu)
8.0
Multi-site management
Oracle ATG
8.7
Kibo eCommerce (formerly Mozu)
10.0
Order processing
Oracle ATG
8.1
Kibo eCommerce (formerly Mozu)
9.0
Inventory management
Oracle ATG
6.1
Kibo eCommerce (formerly Mozu)
9.0
Shipping
Oracle ATG
6.9
Kibo eCommerce (formerly Mozu)
9.0
Custom functionality
Oracle ATG
8.3
Kibo eCommerce (formerly Mozu)
3.0

Pros

Oracle ATG

  • The product allows you to customize/personalize the eCommerce experience for each user.
  • It lets you load different catalogs and/or prices for different customers.
  • It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.
No photo available

Kibo eCommerce (formerly Mozu)

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
No photo available

Cons

Oracle ATG

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo

Kibo eCommerce (formerly Mozu)

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo profile photo

Support

Oracle ATG

No score
No answers yet
No answers on this topic

Kibo eCommerce (formerly Mozu)

Kibo eCommerce (formerly Mozu) 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo profile photo

Implementation

Oracle ATG

No score
No answers yet
No answers on this topic

Kibo eCommerce (formerly Mozu)

Kibo eCommerce (formerly Mozu) 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo profile photo

Alternatives Considered

Oracle ATG

Hibernate and JSF are both good, but for setting up and running an eCommerce system, you will need to start to build the site from scratch. ATG will allow a company to accomplish this task faster and it has a good and powerful framework to support the site.
Jane Peng profile photo

Kibo eCommerce (formerly Mozu)

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo profile photo

Return on Investment

Oracle ATG

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney profile photo

Kibo eCommerce (formerly Mozu)

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
No photo available

Pricing Details

Oracle ATG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce (formerly Mozu)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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