What users are saying about

Oracle ATG

100 Ratings

mozu

2 Ratings

Oracle ATG

100 Ratings
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Score 6.9 out of 101

mozu

2 Ratings
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Score 3.9 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

mozu

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
mozu
3.6
Product catalog & listings
Oracle ATG
7.7
mozu
3.0
Product management
Oracle ATG
8.5
mozu
3.0
Bulk product upload
Oracle ATG
5.9
mozu
1.0
Branding
Oracle ATG
7.0
mozu
1.0
Mobile storefront
Oracle ATG
5.9
mozu
8.0
Product variations
Oracle ATG
7.7
mozu
5.0
Website integration
Oracle ATG
6.4
mozu
Visual customization
Oracle ATG
7.4
mozu
7.0
CMS
Oracle ATG
4.9
mozu
1.0

Online Shopping Cart

Oracle ATG
5.1
mozu
1.0
Abandoned cart recovery
Oracle ATG
4.4
mozu
Checkout user experience
Oracle ATG
5.8
mozu
1.0

Online Payment System

Oracle ATG
4.7
mozu
9.0
eCommerce security
Oracle ATG
4.7
mozu
9.0

eCommerce Marketing

Oracle ATG
5.5
mozu
3.0
Promotions & discounts
Oracle ATG
7.3
mozu
5.0
Personalized recommendations
Oracle ATG
4.3
mozu
SEO
Oracle ATG
4.8
mozu
1.0

eCommerce Business Management

Oracle ATG
5.3
mozu
4.0
Multi-site management
Oracle ATG
7.3
mozu
8.0
Order processing
Oracle ATG
6.1
mozu
1.0
Inventory management
Oracle ATG
4.0
mozu
Shipping
Oracle ATG
4.4
mozu
Custom functionality
Oracle ATG
4.9
mozu
3.0

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Mickey Luongo profile photo

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo profile photo

Support

No score
No answers yet
No answers on this topic
mozu1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo profile photo

Implementation

No score
No answers yet
No answers on this topic
mozu1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • We have seen a drop in traffic since switching to Mozu.
  • We have seen a drop in sales since switching to Mozu.
  • We have had an increase in employee time spent trying to get their jobs done.
Mickey Luongo profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

mozu

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details