What users are saying about

Oracle ATG

100 Ratings
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Score 6.9 out of 101

Netsuite SuiteCommerce

10 Ratings
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Score 5.6 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
No photo available

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Netsuite SuiteCommerce
7.1
Product catalog & listings
Oracle ATG
7.7
Netsuite SuiteCommerce
6.9
Product management
Oracle ATG
8.5
Netsuite SuiteCommerce
7.9
Bulk product upload
Oracle ATG
5.9
Netsuite SuiteCommerce
Branding
Oracle ATG
7.0
Netsuite SuiteCommerce
Mobile storefront
Oracle ATG
5.9
Netsuite SuiteCommerce
Product variations
Oracle ATG
7.7
Netsuite SuiteCommerce
5.0
Website integration
Oracle ATG
6.4
Netsuite SuiteCommerce
8.0
Visual customization
Oracle ATG
7.4
Netsuite SuiteCommerce
7.9
CMS
Oracle ATG
4.9
Netsuite SuiteCommerce

Online Shopping Cart

Oracle ATG
5.1
Netsuite SuiteCommerce
9.0
Abandoned cart recovery
Oracle ATG
4.4
Netsuite SuiteCommerce
Checkout user experience
Oracle ATG
5.8
Netsuite SuiteCommerce
9.0

Online Payment System

Oracle ATG
4.7
Netsuite SuiteCommerce
9.0
eCommerce security
Oracle ATG
4.7
Netsuite SuiteCommerce
9.0

eCommerce Marketing

Oracle ATG
5.5
Netsuite SuiteCommerce
Promotions & discounts
Oracle ATG
7.3
Netsuite SuiteCommerce
Personalized recommendations
Oracle ATG
4.3
Netsuite SuiteCommerce
SEO
Oracle ATG
4.8
Netsuite SuiteCommerce

eCommerce Business Management

Oracle ATG
5.3
Netsuite SuiteCommerce
9.7
Multi-site management
Oracle ATG
7.3
Netsuite SuiteCommerce
Order processing
Oracle ATG
6.1
Netsuite SuiteCommerce
10.0
Inventory management
Oracle ATG
4.0
Netsuite SuiteCommerce
10.0
Shipping
Oracle ATG
4.4
Netsuite SuiteCommerce
9.0
Custom functionality
Oracle ATG
4.9
Netsuite SuiteCommerce

Pros

  • Product and SKU management
  • Product page display
Sean Scott profile photo
  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
No photo available

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • NetSuite is targeted at small companies and lacks the levels of automation, integration and functionality needed in a larger (>1$B) multi national. Moving from SAP to NetSuite our finance team have found many areas which are now manual work which was automated before.
  • Limited capability to integrate with other products. We have to manually run reports into a file before we can integrate with a third party product as the contents of the report were not available in one of the interfaces NetSuite provides.
  • The built-in reporting capabilities are limited and building an interface to an external data warehouse is extremely complex as NetSuite doesn't provide a reliable integration method.
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Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
No photo available

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
No photo available

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Netsuite SuiteCommerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details