What users are saying about
101 Ratings
Top Rated
100 Ratings
101 Ratings
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Score 6.8 out of 101
Top Rated
100 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Salesforce Commerce Cloud

-There are only minimal problems with data load if there is any retailer has more than hundreds of thousands of sku's in their business. This also puts a limitation on the data maintenance end.-Key based security encryptions and decryption are not there at this point of time.
No photo available

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Salesforce Commerce Cloud
7.8
Product catalog & listings
Oracle ATG
7.7
Salesforce Commerce Cloud
8.0
Product management
Oracle ATG
8.5
Salesforce Commerce Cloud
8.1
Bulk product upload
Oracle ATG
5.9
Salesforce Commerce Cloud
7.9
Branding
Oracle ATG
7.0
Salesforce Commerce Cloud
8.0
Mobile storefront
Oracle ATG
5.9
Salesforce Commerce Cloud
7.6
Product variations
Oracle ATG
7.7
Salesforce Commerce Cloud
7.0
Website integration
Oracle ATG
6.4
Salesforce Commerce Cloud
9.1
Visual customization
Oracle ATG
7.4
Salesforce Commerce Cloud
7.4
CMS
Oracle ATG
4.9
Salesforce Commerce Cloud
6.9

Online Shopping Cart

Oracle ATG
5.1
Salesforce Commerce Cloud
7.1
Abandoned cart recovery
Oracle ATG
4.4
Salesforce Commerce Cloud
6.8
Checkout user experience
Oracle ATG
5.8
Salesforce Commerce Cloud
7.4

Online Payment System

Oracle ATG
4.7
Salesforce Commerce Cloud
8.0
eCommerce security
Oracle ATG
4.7
Salesforce Commerce Cloud
8.0

eCommerce Marketing

Oracle ATG
5.5
Salesforce Commerce Cloud
8.0
Promotions & discounts
Oracle ATG
7.3
Salesforce Commerce Cloud
7.8
Personalized recommendations
Oracle ATG
4.3
Salesforce Commerce Cloud
8.0
SEO
Oracle ATG
4.8
Salesforce Commerce Cloud
8.2

eCommerce Business Management

Oracle ATG
5.3
Salesforce Commerce Cloud
8.1
Multi-site management
Oracle ATG
7.3
Salesforce Commerce Cloud
8.4
Order processing
Oracle ATG
6.0
Salesforce Commerce Cloud
7.9
Inventory management
Oracle ATG
4.0
Salesforce Commerce Cloud
8.0
Shipping
Oracle ATG
4.4
Salesforce Commerce Cloud
8.1
Custom functionality
Oracle ATG
4.9
Salesforce Commerce Cloud
7.9

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • Scalability - In December 2013 alone we launched a "tentpole" product that sent our single day eCommerce sales from an average of 500 orders per day to over 17,000.
  • Integrations - Through "cartridges" Demandware facilitates 3rd party integrations in a relatively easy way. Trusted providers such as Merchant Banks, UGC Integrators and Social Media pipelines can be set up and launched with much less developer time than in a traditional, custom solution.
  • Improvement - The Demandware product development teams do a great job of keeping on and sometimes even ahead of trends and technical advances. They roll out improvements large and small at regular intervals and maintain excellent documentation. When the online documentation isn't enough, we've found that our support contacts do a great job of filling in the gaps for us. When something doesn't go as planned with a rollout of new features (as can happen with software!), Demandware is quick to make adjustments and good at communicating what they are doing.
John Perasco profile photo

Cons

  • More administrative control would be helpful in regards to estimates and quoting as this was something we did regularly in legal but had to go outside the system.
Joseph R. Sweeney profile photo
  • I don't find Salesforce to be terribly intuitive. That is my main complaint. But, to be fair, I don't use many of its functions myself and it may just be me that is the problem (though I am unsure).
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud7.8
Based on 10 answers
We are most likely to renew our use of demandware because of the commitment and investment our company has made to this point and the amount of revenue at stake.
Bill Saffold profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
I haven’t found any alternative to Saleforce that might come close to suiting the business well.
Spencer Lewis profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • Saves the sales team time
  • Tracks customer management
  • Great for marketing and their efforts
Shaun Houshmand profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details