What users are saying about
101 Ratings

Shopify

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
181 Ratings
101 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.8 out of 101

Shopify

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
181 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Oracle ATG

Oracle ATG Web Commerce has its roots in older technologies and design from years ago. Over time it's been updated but shortcomings in the original design linger in the product's foundation. It is probably a good, general commerce solution for shops that don't require extensive customization of their web presence but if you find yourself needing to categorize products or offerings in "unusual" ways, or include properties that fall out of the mainstream, the burden of customization will be high.
Sean Scott profile photo

Shopify

Shopify is a good solution for a small- to mid-size business that needs an easy-to-manage eCommerce solution. Since it is not easy to customize the design of a Shopify site, I'd strongly recommend just selecting one of the premium themes to start out with and then hire a specialist to do custom design later when you're making enough profit to warrant a redesign.
No photo available

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Shopify
8.4
Product catalog & listings
Oracle ATG
7.7
Shopify
9.0
Product management
Oracle ATG
8.5
Shopify
9.1
Bulk product upload
Oracle ATG
5.9
Shopify
8.3
Branding
Oracle ATG
7.0
Shopify
8.6
Mobile storefront
Oracle ATG
5.9
Shopify
8.6
Product variations
Oracle ATG
7.7
Shopify
7.9
Website integration
Oracle ATG
6.4
Shopify
8.5
Visual customization
Oracle ATG
7.4
Shopify
7.8
CMS
Oracle ATG
4.9
Shopify
8.1

Online Shopping Cart

Oracle ATG
5.1
Shopify
8.6
Abandoned cart recovery
Oracle ATG
4.4
Shopify
8.4
Checkout user experience
Oracle ATG
5.8
Shopify
8.8

Online Payment System

Oracle ATG
4.7
Shopify
9.4
eCommerce security
Oracle ATG
4.7
Shopify
9.4

eCommerce Marketing

Oracle ATG
5.5
Shopify
8.3
Promotions & discounts
Oracle ATG
7.3
Shopify
8.7
Personalized recommendations
Oracle ATG
4.3
Shopify
8.3
SEO
Oracle ATG
4.8
Shopify
7.9

eCommerce Business Management

Oracle ATG
5.3
Shopify
8.1
Multi-site management
Oracle ATG
7.3
Shopify
6.8
Order processing
Oracle ATG
6.0
Shopify
8.8
Inventory management
Oracle ATG
4.0
Shopify
8.4
Shipping
Oracle ATG
4.4
Shopify
8.6
Custom functionality
Oracle ATG
4.9
Shopify
7.8

Pros

  • Product and SKU management
  • Product page display
Sean Scott profile photo
  • Product details and listings is simple and straightforward
  • Inventory Management is robust and easy to grasp
  • integration with the most common payment processors and Amazon listing are great
No photo available

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • To reiterate a previous point, my only comment about the limitations of Shopify's service is that for a company with many products (growing beyond 5+ products), Shopify's pricing makes it completely prohibitive for use. The pricing model is not built out to support this and it's just not practical, especially for any startup company that is working with limited funds.
Alex Southern profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Shopify8.9
Based on 13 answers
Shopify is user friendly in comparison to other products that I have used that are similar to it. I am usually loyal to any product that can offer me some type of service without any kind of deficiencies. This is something I have experienced with Shopify so I would gladly use it again.
Jamin McBain profile photo

Usability

No score
No answers yet
No answers on this topic
Shopify7.0
Based on 2 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
No photo available

Support

No score
No answers yet
No answers on this topic
Shopify9.0
Based on 1 answer
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
WordPress isn't as strong on the fulfillment side of the product process. We looked at integration via WooCommerce, which I am a fan of but ease of integration helped Shopify win out in this scenario. Again -- important to note, it was of benefit for us because in selling watches we only had four major product variations to choose from. If there were dozens of products and dozens of configurations, Shopify would get really pricey -- but again, this probably was not was Shopify was intended for
Alex Southern profile photo

Return on Investment

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney profile photo
  • Being a small business, it helped get our products out there.
Ashley Gennett profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Shopify

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details