What users are saying about

Oracle ATG

100 Ratings

Shopify Plus

32 Ratings

Oracle ATG

100 Ratings
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Score 6.8 out of 101

Shopify Plus

32 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Shopify Plus

I would recommend Shopify Plus to any merchant doing at least 500k/mo and doesn't primarily do subscription products. High volume merchants who run complex subscriptions may be better off on an eCommerce platform that doesn't rely on third-party subscription apps that can't even use Shopify's native checkout. Merchants doing under 500k are probably fine with one of Shopify's normal plans rather than Plus.
No photo available

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Shopify Plus
8.1
Product catalog & listings
Oracle ATG
7.7
Shopify Plus
9.1
Product management
Oracle ATG
8.5
Shopify Plus
9.0
Bulk product upload
Oracle ATG
5.9
Shopify Plus
9.1
Branding
Oracle ATG
7.0
Shopify Plus
7.5
Mobile storefront
Oracle ATG
5.9
Shopify Plus
8.7
Product variations
Oracle ATG
7.7
Shopify Plus
8.2
Website integration
Oracle ATG
6.4
Shopify Plus
7.9
Visual customization
Oracle ATG
7.4
Shopify Plus
7.1
CMS
Oracle ATG
4.9
Shopify Plus
6.3

Online Shopping Cart

Oracle ATG
5.1
Shopify Plus
8.8
Abandoned cart recovery
Oracle ATG
4.4
Shopify Plus
9.2
Checkout user experience
Oracle ATG
5.8
Shopify Plus
8.5

Online Payment System

Oracle ATG
4.7
Shopify Plus
9.9
eCommerce security
Oracle ATG
4.7
Shopify Plus
9.9

eCommerce Marketing

Oracle ATG
5.5
Shopify Plus
9.1
Promotions & discounts
Oracle ATG
7.3
Shopify Plus
9.4
Personalized recommendations
Oracle ATG
4.3
Shopify Plus
8.4
SEO
Oracle ATG
4.8
Shopify Plus
9.5

eCommerce Business Management

Oracle ATG
5.3
Shopify Plus
7.8
Multi-site management
Oracle ATG
7.3
Shopify Plus
Order processing
Oracle ATG
6.0
Shopify Plus
9.0
Inventory management
Oracle ATG
4.0
Shopify Plus
7.7
Shipping
Oracle ATG
4.4
Shopify Plus
7.5
Custom functionality
Oracle ATG
4.9
Shopify Plus
7.0

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • Easy ramp up and very user-friendly interface.
  • Easy to track payments, refunds, and customer interactions, including shipping.
  • Discounts on shipping rates with preferred vendors.
  • Reasonable monthly pricing.
No photo available

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • Customizing templates can be difficult
  • Some features required third-party tools
Chris Gardner profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
We found BigCommerce to be almost identical to Shopify in many ways, but Shopify had more apps in their marketplace and we couldn't find another significant difference at the time.
Mika Casey profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • Increased conversion rates on desktop, but especially mobile
  • Faster deployment and testing of third-party apps
  • Huge cost savings for not just the platform, but also on several third party integrations
Mika Casey profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Shopify Plus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details