What users are saying about
13 Ratings
16 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

athenaClinicals

athenaClinicals is well suited from a single physician office to an enterprise healthcare system. The only specialty that they cannot cover is oncology that includes chemotherapy infusions (the dosing is very complicated and requires a specific oncology system).
No photo available

Centricity EMR

This EMR system is well suited for hospitals and associated specialty practices where all medical information can be stored and updated in one place
No photo available

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.2
Centricity EMR
9.1
Real-time eligibility verification
athenaClinicals
9.4
Centricity EMR
8.4
Claims management
athenaClinicals
8.2
Centricity EMR
9.7
Coding
athenaClinicals
9.1
Centricity EMR
8.0
Patient billing
athenaClinicals
8.2
Centricity EMR
9.7
Financial Reporting
athenaClinicals
6.0
Centricity EMR
9.6

Patient Scheduling

athenaClinicals
7.9
Centricity EMR
8.8
Rule-based scheduling
athenaClinicals
7.2
Centricity EMR
8.5
Automated appointment reminders
athenaClinicals
8.1
Centricity EMR
8.6
Automated patient check-in
athenaClinicals
8.0
Centricity EMR
8.7
Multi-location support
athenaClinicals
8.1
Centricity EMR
9.2
Calendar interface
athenaClinicals
8.1
Centricity EMR
8.7

Electronic Medical Records

athenaClinicals
8.2
Centricity EMR
9.1
Charting / document management
athenaClinicals
8.4
Centricity EMR
9.5
Templates
athenaClinicals
8.4
Centricity EMR
9.6
Patient portal
athenaClinicals
9.8
Centricity EMR
9.2
Mobile/tablet support
athenaClinicals
7.7
Centricity EMR
8.5
Fax integration
athenaClinicals
9.3
Centricity EMR
9.7
Integration with other EMR and PM systems
athenaClinicals
6.5
Centricity EMR
8.7
Workflow automation
athenaClinicals
7.5
Centricity EMR
8.7
Speech recognition
athenaClinicals
9.0
Centricity EMR
9.2
Customization
athenaClinicals
6.3
Centricity EMR
8.6
E-prescribing
athenaClinicals
9.3
Centricity EMR
9.6

Medical Security and Privacy

athenaClinicals
8.2
Centricity EMR
9.3
HIPPA compliance
athenaClinicals
8.1
Centricity EMR
9.8
Role-based permission levels
athenaClinicals
9.3
Centricity EMR
9.4
Data backups and redundancy
athenaClinicals
8.1
Centricity EMR
8.9
Local mode / networking failsafe
athenaClinicals
7.3
Centricity EMR
9.0

Workflow and Scale

athenaClinicals
8.5
Centricity EMR
8.9
Task tracking
athenaClinicals
8.1
Centricity EMR
8.6
Specialty-specific workflows
athenaClinicals
8.0
Centricity EMR
8.8
Multi-office / multi-physician capabilities
athenaClinicals
9.3
Centricity EMR
9.4

Pros

  • Acts as an "interface" with documents that typically would come over a fax.
  • Helps force a documentation workflow that helps us meet Meaningful Use.
  • Customer service is wonderful with Athena. I can call in anytime and have a representative shadow my screen and walk through any current obstacles I might be facing.
No photo available
  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell profile photo

Cons

  • The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
  • The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
  • It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
  • The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).
No photo available
  • CEMR does not allow multitasking
  • Documents cannot be arranged by type and date
  • Custom forms are clunky to update.
Steven King, LHRM, RHIA, MBA, MEd profile photo

Usability

athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available
No score
No answers yet
No answers on this topic

Support

athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Again, I would recommend Athena second on this list...and it's all practice specific. If a practice can afford Athena, then it's an ok system...but do not expect an intuitive system such as Cerner that can be fully customized and follows a physician workflow better.
No photo available
Have evaluated AthenaHealth, Cerner, Epic.The ONLY reason to go with CEMR was cost.
Steven King, LHRM, RHIA, MBA, MEd profile photo

Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Centricity EMR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details