athenaClinicals vs. athenaIDX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 8.6 out of 10
N/A
N/AN/A
athenaIDX
Score 7.4 out of 10
N/A
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software that was formerly owned and supported by GE Healthcare acquired by Veritas Capital in 2018, spun off into a new entity (Virence Health), and then rebranded as a product of athenahealth (also a Veritas…N/A
Pricing
athenaClinicalsathenaIDX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaClinicalsathenaIDX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
athenaClinicalsathenaIDX
Considered Both Products
athenaClinicals
Chose athenaClinicals
They have the same very similar capabilities. They have a quality measures icon and a great dashboard to help close gaps in care. Centricity does not have those features in this current version.
Chose athenaClinicals
athenahealth is more user friendly. There customer service center does not leave you without an answer. The reports can be built to each managers specific needs and the gathering of data from the EMR is fast. WOW!
athenaIDX

No answer on this topic

Top Pros
Top Cons
Features
athenaClinicalsathenaIDX
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
9% above category average
athenaIDX
-
Ratings
Real-time eligibility verification9.38 Ratings00 Ratings
Claims management8.38 Ratings00 Ratings
Coding9.07 Ratings00 Ratings
Patient billing8.38 Ratings00 Ratings
Financial Reporting7.08 Ratings00 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
3% above category average
athenaIDX
-
Ratings
Rule-based scheduling7.76 Ratings00 Ratings
Automated appointment reminders8.38 Ratings00 Ratings
Automated patient check-in8.37 Ratings00 Ratings
Multi-location support8.38 Ratings00 Ratings
Calendar interface8.36 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
20% above category average
athenaIDX
-
Ratings
Charting / document management8.99 Ratings00 Ratings
Templates8.99 Ratings00 Ratings
Patient portal10.08 Ratings00 Ratings
Mobile/tablet support8.47 Ratings00 Ratings
Fax integration9.99 Ratings00 Ratings
Integration with other EMR and PM systems7.69 Ratings00 Ratings
Workflow automation8.89 Ratings00 Ratings
Speech recognition9.04 Ratings00 Ratings
Customization7.29 Ratings00 Ratings
E-prescribing9.99 Ratings00 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
0% above category average
athenaIDX
-
Ratings
HIPAA compliance8.39 Ratings00 Ratings
Role-based permission levels9.99 Ratings00 Ratings
Data backups and redundancy8.39 Ratings00 Ratings
Local mode / networking failsafe7.08 Ratings00 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
12% above category average
athenaIDX
-
Ratings
Task tracking8.39 Ratings00 Ratings
Specialty-specific workflows8.38 Ratings00 Ratings
Multi-office / multi-physician capabilities9.99 Ratings00 Ratings
Best Alternatives
athenaClinicalsathenaIDX
Small Businesses
Epic
Epic
Score 8.3 out of 10
Intergy EHR
Intergy EHR
Score 7.0 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsathenaIDX
Likelihood to Recommend
6.8
(9 ratings)
7.4
(9 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
athenaClinicalsathenaIDX
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read full review
athenahealth
Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
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Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Read full review
athenahealth
  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
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Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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athenahealth
  • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
  • Ability to create custom reports
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Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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athenahealth
No answers on this topic
Support Rating
athenahealth
They are always there. Friendly and organized.
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athenahealth
No answers on this topic
Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
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athenahealth
During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
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Return on Investment
athenahealth
No answers on this topic
athenahealth
  • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
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ScreenShots