What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.1 out of 101
Based on 14 reviews and ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 101
Based on 17 reviews and ratings
Likelihood to Recommend
athenaClinicals
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Medical student
FDM AcademyMedical Practice, 201-500 employees
Centricity EMR
This EMR system is well suited for hospitals and associated specialty practices where all medical information can be stored and updated in one place

Verified User
Employee in Other
Hospital & Health Care Company, 11-50 employeesFeature Rating Comparison
Billing and Claims Management
athenaClinicals
8.2
Centricity EMR
9.4
Real-time eligibility verification
athenaClinicals
9.5
Centricity EMR
9.0
Claims management
athenaClinicals
8.1
Centricity EMR
10.0
Coding
athenaClinicals
9.0
Centricity EMR
8.0
Patient billing
athenaClinicals
8.1
Centricity EMR
10.0
Financial Reporting
athenaClinicals
6.2
Centricity EMR
10.0
Patient Scheduling
athenaClinicals
7.9
Centricity EMR
9.7
Rule-based scheduling
athenaClinicals
7.1
Centricity EMR
9.0
Automated appointment reminders
athenaClinicals
8.1
Centricity EMR
9.9
Automated patient check-in
athenaClinicals
8.1
Centricity EMR
9.9
Multi-location support
athenaClinicals
8.1
Centricity EMR
9.9
Calendar interface
athenaClinicals
8.1
Centricity EMR
9.9
Electronic Medical Records
athenaClinicals
8.4
Centricity EMR
9.8
Charting / document management
athenaClinicals
8.5
Centricity EMR
9.9
Templates
athenaClinicals
8.5
Centricity EMR
10.0
Patient portal
athenaClinicals
10.0
Centricity EMR
9.9
Mobile/tablet support
athenaClinicals
7.7
Centricity EMR
9.0
Fax integration
athenaClinicals
9.6
Centricity EMR
10.0
Integration with other EMR and PM systems
athenaClinicals
6.9
Centricity EMR
9.9
Workflow automation
athenaClinicals
7.8
Centricity EMR
9.9
Speech recognition
athenaClinicals
9.0
Centricity EMR
9.9
Customization
athenaClinicals
6.3
Centricity EMR
9.9
E-prescribing
athenaClinicals
9.6
Centricity EMR
10.0
Medical Security and Privacy
athenaClinicals
8.2
Centricity EMR
9.9
HIPAA compliance
athenaClinicals
8.1
Centricity EMR
10.0
Role-based permission levels
athenaClinicals
9.6
Centricity EMR
9.9
Data backups and redundancy
athenaClinicals
8.0
Centricity EMR
9.9
Local mode / networking failsafe
athenaClinicals
7.0
Centricity EMR
9.9
Workflow and Scale
athenaClinicals
8.6
Centricity EMR
9.9
Task tracking
athenaClinicals
8.0
Centricity EMR
9.9
Specialty-specific workflows
athenaClinicals
8.0
Centricity EMR
9.9
Multi-office / multi-physician capabilities
athenaClinicals
9.6
Centricity EMR
9.9
Pros
athenaClinicals
- Quality programs - able to see what measures are outstanding for the patient
- Reporting - able to report on multiple financial reports as well as clinical information
- Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care

Verified User
Director in Information Technology
Hospital & Health Care Company, 10,001+ employeesCentricity EMR
- One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
- CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
- Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
- One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Administrator
Children's Orthopaedics & Scoliosis Surgery Associates, LLPHospital & Health Care, 51-200 employees
Cons
athenaClinicals
- The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
- It's difficult to name items because they are traditionally corrected very quickly

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesCentricity EMR
- The system often crashed while I was writing progress notes, then I would lose the file
- Sometimes the system was slow/sluggish and had to be restarted
- Lab results are sometimes found in unexpected folders within the program

Verified User
Contributor in Other
Hospital & Health Care Company, 201-500 employeesUsability
athenaClinicals
athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

Verified User
Analyst in Information Technology
Computer Software Company, 11-50 employeesSupport
athenaClinicals
athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesAlternatives Considered
athenaClinicals
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Administrator, Nivano Ambulatory Surgery Center
Nivano HealthMedical Practice, 11-50 employees
Centricity EMR
It stacks up and can surpass most of the systems out there.GE has been a leader in their industry in healthcare since I started.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 201-500 employeesPricing Details
athenaClinicals
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Centricity EMR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No