What users are saying about
18 Ratings
3 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • athenaClinicals ranks higher in 2 feature sets: Electronic Medical Records, Workflow and Scale
  • ESO Electronic Health Record ranks higher in 1 feature set: Medical Security and Privacy

Billing and Claims Management

8.4

athenaClinicals

84%

ESO EHR

Feature Set Not Supported
N/A
athenaClinicals ranks higher in 5/5 features

Real-time eligibility verification

9.3
93%
8 Ratings
N/A
0 Ratings

Claims management

8.3
83%
8 Ratings
N/A
0 Ratings

Coding

9.0
90%
7 Ratings
N/A
0 Ratings

Patient billing

8.3
83%
8 Ratings
N/A
0 Ratings

Financial Reporting

7.0
70%
8 Ratings
N/A
0 Ratings

Patient Scheduling

8.2

athenaClinicals

82%

ESO EHR

Feature Set Not Supported
N/A
athenaClinicals ranks higher in 5/5 features

Rule-based scheduling

7.7
77%
6 Ratings
N/A
0 Ratings

Automated appointment reminders

8.3
83%
8 Ratings
N/A
0 Ratings

Automated patient check-in

8.3
83%
7 Ratings
N/A
0 Ratings

Multi-location support

8.3
83%
8 Ratings
N/A
0 Ratings

Calendar interface

8.3
83%
6 Ratings
N/A
0 Ratings

Electronic Medical Records

8.9

athenaClinicals

89%
6.3

ESO EHR

63%
athenaClinicals ranks higher in 7/10 features

Charting / document management

8.9
89%
9 Ratings
10.0
100%
1 Rating

Templates

8.9
89%
9 Ratings
10.0
100%
1 Rating

Patient portal

10.0
100%
8 Ratings
N/A
0 Ratings

Mobile/tablet support

8.4
84%
7 Ratings
10.0
100%
1 Rating

Fax integration

9.9
99%
9 Ratings
5.0
50%
1 Rating

Integration with other EMR and PM systems

7.6
76%
9 Ratings
7.0
70%
1 Rating

Workflow automation

8.8
88%
9 Ratings
1.0
10%
1 Rating

Speech recognition

9.0
90%
4 Ratings
N/A
0 Ratings

Customization

7.2
72%
9 Ratings
1.0
10%
1 Rating

E-prescribing

9.9
99%
9 Ratings
N/A
0 Ratings

Medical Security and Privacy

8.4

athenaClinicals

84%
9.5

ESO EHR

95%
ESO Electronic Health Record ranks higher in 3/4 features

HIPAA compliance

8.3
83%
18 Ratings
10.0
100%
1 Rating

Role-based permission levels

9.9
99%
9 Ratings
8.0
80%
1 Rating

Data backups and redundancy

8.3
83%
9 Ratings
10.0
100%
1 Rating

Local mode / networking failsafe

7.0
70%
8 Ratings
10.0
100%
1 Rating

Workflow and Scale

8.8

athenaClinicals

88%
6.0

ESO EHR

60%
athenaClinicals ranks higher in 3/3 features

Task tracking

8.3
83%
9 Ratings
N/A
0 Ratings

Specialty-specific workflows

8.3
83%
8 Ratings
N/A
0 Ratings

Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
6.0
60%
1 Rating

Attribute Ratings

  • ESO Electronic Health Record is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.8

athenaClinicals

68%
9 Ratings
8.0

ESO EHR

80%
1 Rating

Usability

8.2

athenaClinicals

82%
1 Rating

ESO EHR

N/A
0 Ratings

Support Rating

9.0

athenaClinicals

90%
2 Ratings
10.0

ESO EHR

100%
2 Ratings

Likelihood to Recommend

athenahealth

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read full review

ESO Solutions

For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.
Read full review

Pros

athenahealth

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Read full review

ESO Solutions

  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
Read full review

Cons

athenahealth

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Read full review

ESO Solutions

  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
Read full review

Pricing Details

athenaClinicals

Starting Price

Editions & Modules

athenaClinicals editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ESO EHR

    Starting Price

    Editions & Modules

    ESO EHR editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      athenahealth

      Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
      Read full review

      ESO Solutions

      No answers on this topic

      Support Rating

      athenahealth

      They are always there. Friendly and organized.
      Read full review

      ESO Solutions

      Customer support has been spectacular: Personalized, rapidly available, and very helpful.
      Read full review

      Alternatives Considered

      athenahealth

      For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
      Read full review

      ESO Solutions

      ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
      Read full review

      Return on Investment

      athenahealth

      No answers on this topic

      ESO Solutions

      • The ease of use for providers to complete documentation has had a very positive ROI.
      • The ease of administering the software has saved significant money and delivered very positive ROI.
      Read full review

      Add comparison