What users are saying about
18 Ratings
Top Rated
18 Ratings
18 Ratings
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Score 7.4 out of 100
Top Rated
18 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • athenaClinicals ranks higher in 4 feature sets: Billing and Claims Management, Patient Scheduling, Electronic Medical Records, Workflow and Scale
  • Insync Healthcare Solutions ranks higher in 1 feature set: Medical Security and Privacy

Billing and Claims Management

8.4

athenaClinicals

84%
7.6

Insync Healthcare Solutions

76%
athenaClinicals ranks higher in 4/5 features

Real-time eligibility verification

9.3
93%
8 Ratings
7.2
72%
13 Ratings

Claims management

8.3
83%
8 Ratings
7.7
77%
13 Ratings

Coding

9.0
90%
7 Ratings
8.0
80%
12 Ratings

Patient billing

8.3
83%
8 Ratings
8.0
80%
12 Ratings

Financial Reporting

7.0
70%
8 Ratings
7.3
73%
13 Ratings

Patient Scheduling

8.2

athenaClinicals

82%
8.0

Insync Healthcare Solutions

80%
Insync Healthcare Solutions ranks higher in 3/5 features

Rule-based scheduling

7.7
77%
6 Ratings
7.9
79%
12 Ratings

Automated appointment reminders

8.3
83%
8 Ratings
8.5
85%
11 Ratings

Automated patient check-in

8.3
83%
7 Ratings
6.9
69%
6 Ratings

Multi-location support

8.3
83%
8 Ratings
8.5
85%
10 Ratings

Calendar interface

8.3
83%
6 Ratings
8.1
81%
11 Ratings

Electronic Medical Records

8.9

athenaClinicals

89%
7.4

Insync Healthcare Solutions

74%
athenaClinicals ranks higher in 9/10 features

Charting / document management

8.9
89%
9 Ratings
8.4
84%
14 Ratings

Templates

8.9
89%
9 Ratings
8.4
84%
14 Ratings

Patient portal

10.0
100%
8 Ratings
7.0
70%
11 Ratings

Mobile/tablet support

8.4
84%
7 Ratings
7.4
74%
9 Ratings

Fax integration

9.9
99%
9 Ratings
7.6
76%
6 Ratings

Integration with other EMR and PM systems

7.6
76%
9 Ratings
4.2
42%
2 Ratings

Workflow automation

8.8
88%
9 Ratings
7.9
79%
10 Ratings

Speech recognition

9.0
90%
4 Ratings
7.5
75%
4 Ratings

Customization

7.2
72%
9 Ratings
7.8
78%
13 Ratings

E-prescribing

9.9
99%
9 Ratings
7.8
78%
10 Ratings

Medical Security and Privacy

8.4

athenaClinicals

84%
8.5

Insync Healthcare Solutions

85%
Insync Healthcare Solutions ranks higher in 3/4 features

HIPAA compliance

8.3
83%
18 Ratings
8.8
88%
14 Ratings

Role-based permission levels

9.9
99%
9 Ratings
8.4
84%
13 Ratings

Data backups and redundancy

8.3
83%
9 Ratings
8.4
84%
11 Ratings

Local mode / networking failsafe

7.0
70%
8 Ratings
8.4
84%
10 Ratings

Workflow and Scale

8.8

athenaClinicals

88%
8.2

Insync Healthcare Solutions

82%
athenaClinicals ranks higher in 3/3 features

Task tracking

8.3
83%
9 Ratings
7.8
78%
12 Ratings

Specialty-specific workflows

8.3
83%
8 Ratings
8.0
80%
12 Ratings

Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
8.7
87%
12 Ratings

Attribute Ratings

  • Insync Healthcare Solutions is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

athenaClinicals

68%
9 Ratings
8.3

Insync Healthcare Solutions

83%
16 Ratings

Usability

8.2

athenaClinicals

82%
1 Rating

Insync Healthcare Solutions

N/A
0 Ratings

Support Rating

9.0

athenaClinicals

90%
2 Ratings

Insync Healthcare Solutions

N/A
0 Ratings

Likelihood to Recommend

athenahealth

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read full review

InSync Healthcare Solutions

Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
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Pros

athenahealth

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Read full review

InSync Healthcare Solutions

  • Easy launch from the scheduler to all aspects of patient chart
  • Smooth processes from check-in to accounts receivable
  • Individualized support, especially on the RCM side with Account Managers
  • User-friendly interface and excellent email/phone support
  • Ability to customize with the Implementation team
  • On-site training - so very helpful!
Read full review

Cons

athenahealth

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Read full review

InSync Healthcare Solutions

  • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
  • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
Read full review

Pricing Details

athenaClinicals

Starting Price

Editions & Modules

athenaClinicals editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Insync Healthcare Solutions

    Starting Price

    Editions & Modules

    Insync Healthcare Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Usability

      athenahealth

      Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
      Read full review

      InSync Healthcare Solutions

      No answers on this topic

      Support Rating

      athenahealth

      They are always there. Friendly and organized.
      Read full review

      InSync Healthcare Solutions

      No answers on this topic

      Alternatives Considered

      athenahealth

      For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
      Read full review

      InSync Healthcare Solutions

      NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
      Read full review

      Return on Investment

      athenahealth

      No answers on this topic

      InSync Healthcare Solutions

      • We love the ease of use, it really creates a smooth process between departments.
      • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
      • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
      Read full review

      Screenshots

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