athenaClinicals vs. Qualifacts Insync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 8.6 out of 10
N/A
N/AN/A
Qualifacts Insync
Score 4.7 out of 10
N/A
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.N/A
Pricing
athenaClinicalsQualifacts Insync
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaClinicalsQualifacts Insync
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Features
athenaClinicalsQualifacts Insync
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
9% above category average
Qualifacts Insync
3.7
14 Ratings
70% below category average
Real-time eligibility verification9.38 Ratings3.614 Ratings
Claims management8.38 Ratings3.814 Ratings
Coding9.07 Ratings3.913 Ratings
Patient billing8.38 Ratings3.613 Ratings
Financial Reporting7.08 Ratings3.714 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
3% above category average
Qualifacts Insync
7.8
15 Ratings
2% below category average
Rule-based scheduling7.76 Ratings8.012 Ratings
Automated appointment reminders8.38 Ratings8.411 Ratings
Automated patient check-in8.37 Ratings6.36 Ratings
Multi-location support8.38 Ratings8.510 Ratings
Calendar interface8.36 Ratings8.011 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
20% above category average
Qualifacts Insync
3.7
15 Ratings
65% below category average
Charting / document management8.99 Ratings4.115 Ratings
Templates8.99 Ratings4.215 Ratings
Patient portal10.08 Ratings3.112 Ratings
Mobile/tablet support8.47 Ratings2.910 Ratings
Fax integration9.99 Ratings2.87 Ratings
Integration with other EMR and PM systems7.69 Ratings1.63 Ratings
Workflow automation8.89 Ratings3.511 Ratings
Speech recognition9.04 Ratings7.24 Ratings
Customization7.29 Ratings3.914 Ratings
E-prescribing9.99 Ratings3.711 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
0% above category average
Qualifacts Insync
8.6
14 Ratings
2% above category average
HIPAA compliance8.39 Ratings8.814 Ratings
Role-based permission levels9.99 Ratings8.513 Ratings
Data backups and redundancy8.39 Ratings8.511 Ratings
Local mode / networking failsafe7.08 Ratings8.610 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
12% above category average
Qualifacts Insync
8.3
14 Ratings
6% above category average
Task tracking8.39 Ratings8.012 Ratings
Specialty-specific workflows8.38 Ratings8.012 Ratings
Multi-office / multi-physician capabilities9.99 Ratings8.812 Ratings
Best Alternatives
athenaClinicalsQualifacts Insync
Small Businesses
Epic
Epic
Score 8.3 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsQualifacts Insync
Likelihood to Recommend
6.8
(9 ratings)
4.5
(17 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
8.2
(1 ratings)
1.0
(1 ratings)
Support Rating
9.0
(1 ratings)
1.0
(1 ratings)
Implementation Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
athenaClinicalsQualifacts Insync
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
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Qualifacts Systems
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
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Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
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Qualifacts Systems
  • Easy launch from the scheduler to all aspects of patient chart
  • Smooth processes from check-in to accounts receivable
  • Individualized support, especially on the RCM side with Account Managers
  • User-friendly interface and excellent email/phone support
  • Ability to customize with the Implementation team
  • On-site training - so very helpful!
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Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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Qualifacts Systems
  • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
  • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
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Likelihood to Renew
athenahealth
No answers on this topic
Qualifacts Systems
We are shopping for a replacement software now.
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Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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Qualifacts Systems
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
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Support Rating
athenahealth
They are always there. Friendly and organized.
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Qualifacts Systems
No answers on this topic
Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
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Qualifacts Systems
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
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Return on Investment
athenahealth
No answers on this topic
Qualifacts Systems
  • We love the ease of use, it really creates a smooth process between departments.
  • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
  • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
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ScreenShots

Qualifacts Insync Screenshots

Screenshot of InSync EMR Face sheetScreenshot of InSync EMR DashboardScreenshot of InSync EMR Patient PortalScreenshot of InSync E-prescribingScreenshot of InSync Scheduler