18 Ratings
2 Ratings
18 Ratings
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Score 7.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Billing and Claims Management

    8.4

    athenaClinicals

    84%

    Kareo Engage

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 5/5 features

    Real-time eligibility verification

    9.3
    93%
    8 Ratings
    N/A
    0 Ratings

    Claims management

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Coding

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Patient billing

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Financial Reporting

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Patient Scheduling

    8.2

    athenaClinicals

    82%

    Kareo Engage

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 5/5 features

    Rule-based scheduling

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Automated appointment reminders

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Automated patient check-in

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Multi-location support

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Calendar interface

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Electronic Medical Records

    8.9

    athenaClinicals

    89%

    Kareo Engage

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 10/10 features

    Charting / document management

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Templates

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Patient portal

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Mobile/tablet support

    8.4
    84%
    7 Ratings
    N/A
    0 Ratings

    Fax integration

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Integration with other EMR and PM systems

    7.6
    76%
    9 Ratings
    N/A
    0 Ratings

    Workflow automation

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Speech recognition

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Customization

    7.2
    72%
    9 Ratings
    N/A
    0 Ratings

    E-prescribing

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Medical Security and Privacy

    8.4

    athenaClinicals

    84%

    Kareo Engage

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 4/4 features

    HIPAA compliance

    8.3
    83%
    18 Ratings
    N/A
    0 Ratings

    Role-based permission levels

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Data backups and redundancy

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Local mode / networking failsafe

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Workflow and Scale

    8.8

    athenaClinicals

    88%

    Kareo Engage

    Feature Set Not Supported
    N/A
    athenaClinicals ranks higher in 3/3 features

    Task tracking

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Specialty-specific workflows

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Multi-office / multi-physician capabilities

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • athenaClinicals is rated higher in 1 area: Support Rating
    • Kareo Engage is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.8

    athenaClinicals

    68%
    9 Ratings
    7.0

    Kareo Engage

    70%
    1 Rating

    Usability

    8.2

    athenaClinicals

    82%
    1 Rating

    Kareo Engage

    N/A
    0 Ratings

    Support Rating

    9.0

    athenaClinicals

    90%
    2 Ratings
    3.0

    Kareo Engage

    30%
    2 Ratings

    Likelihood to Recommend

    athenahealth

    Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
    Read full review

    Kareo

    The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
    Read full review

    Pros

    athenahealth

    • Quality programs - able to see what measures are outstanding for the patient
    • Reporting - able to report on multiple financial reports as well as clinical information
    • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
    Read full review

    Kareo

    • Patient communications: being able to send patients text messages has been a great benefit.
    • Kareo sends out appointment reminders for us which saves our employees time.
    Read full review

    Cons

    athenahealth

    • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
    • It's difficult to name items because they are traditionally corrected very quickly
    Read full review

    Kareo

    • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
    • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
    Read full review

    Pricing Details

    athenaClinicals

    Starting Price

    Editions & Modules

    athenaClinicals editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Kareo Engage

      Starting Price

      $0

      Editions & Modules

      Kareo Engage editions and modules pricing
      EditionModules
      Cub$01
      Professional$3002
      Managed Services$5003

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      athenahealth

      Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
      Read full review

      Kareo

      No answers on this topic

      Support Rating

      athenahealth

      They are always there. Friendly and organized.
      Read full review

      Kareo

      Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
      Read full review

      Alternatives Considered

      athenahealth

      For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
      Read full review

      Kareo

      We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
      Read full review

      Return on Investment

      athenahealth

      No answers on this topic

      Kareo

      • We have not been using it long enough to know an answer to this.
      Read full review

      Add comparison