What users are saying about
13 Ratings
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Score 6.5 out of 101
7 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

athenaClinicals

How will implementation of athenahealth save you money? Will it decrease staff? Will it increase efficiency? If so, how much? They need to need able to produce and substantiate percentages they give. Is onsite training available? And if so, is it part of the training or an additional cost? Are discipline specific clinical templates available to the physicians?
No photo available

Kareo Practice Management

Overall, I like using Kareo and it is very user friendly but it could use a few modifications on the points I have mentioned. They could also have more training like webinars to keep us users up to date when they add new features. Most of the time we come across useful items by accident but once we know about them we use them to our advantage.
Alysha De Leon profile photo

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.2
Kareo Practice Management
Real-time eligibility verification
athenaClinicals
9.4
Kareo Practice Management
Claims management
athenaClinicals
8.2
Kareo Practice Management
Coding
athenaClinicals
9.1
Kareo Practice Management
Patient billing
athenaClinicals
8.2
Kareo Practice Management
Financial Reporting
athenaClinicals
6.0
Kareo Practice Management

Patient Scheduling

athenaClinicals
7.9
Kareo Practice Management
Rule-based scheduling
athenaClinicals
7.2
Kareo Practice Management
Automated appointment reminders
athenaClinicals
8.1
Kareo Practice Management
Automated patient check-in
athenaClinicals
8.0
Kareo Practice Management
Multi-location support
athenaClinicals
8.1
Kareo Practice Management
Calendar interface
athenaClinicals
8.1
Kareo Practice Management

Electronic Medical Records

athenaClinicals
8.2
Kareo Practice Management
Charting / document management
athenaClinicals
8.4
Kareo Practice Management
Templates
athenaClinicals
8.4
Kareo Practice Management
Patient portal
athenaClinicals
9.8
Kareo Practice Management
Mobile/tablet support
athenaClinicals
7.7
Kareo Practice Management
Fax integration
athenaClinicals
9.3
Kareo Practice Management
Integration with other EMR and PM systems
athenaClinicals
6.5
Kareo Practice Management
Workflow automation
athenaClinicals
7.5
Kareo Practice Management
Speech recognition
athenaClinicals
9.0
Kareo Practice Management
Customization
athenaClinicals
6.3
Kareo Practice Management
E-prescribing
athenaClinicals
9.3
Kareo Practice Management

Medical Security and Privacy

athenaClinicals
8.2
Kareo Practice Management
HIPPA compliance
athenaClinicals
8.1
Kareo Practice Management
Role-based permission levels
athenaClinicals
9.3
Kareo Practice Management
Data backups and redundancy
athenaClinicals
8.1
Kareo Practice Management
Local mode / networking failsafe
athenaClinicals
7.3
Kareo Practice Management

Workflow and Scale

athenaClinicals
8.5
Kareo Practice Management
Task tracking
athenaClinicals
8.1
Kareo Practice Management
Specialty-specific workflows
athenaClinicals
8.0
Kareo Practice Management
Multi-office / multi-physician capabilities
athenaClinicals
9.3
Kareo Practice Management

Pros

  • Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order.
  • The patient history module is easy to configure to meet the needs of the organization.
Dale Bowman profile photo
  • Text automation for patient confirmation
  • Detailed billing reports
Ashley Toutounchi, MD profile photo

Cons

  • There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
  • The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
  • The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.
Dale Bowman profile photo
  • It does not auto balance accounts which would be helpful for us when patient's have a credit on one line but then a balance on another line.
  • The reports could be broken down a little more detailed
Alysha De Leon profile photo

Usability

athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available
No score
No answers yet
No answers on this topic

Support

athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Not listed- though Athena is much preferred compared to past systems used.
No photo available
We wanted a change from the previous PM system we had before that was old and out of date. Kareo has support that can help out and if they don't know the answer to something they will always get back to you by email or phone call with whatever it is you need. That is one thing we didn't get with our old system but is very important to have.
Alysha De Leon profile photo

Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
athenaClinicals Editions & Modules
athenaClinicals
Additional Pricing Details

Kareo Practice Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Kareo Practice Management Editions & Modules
Kareo Practice Management
Edition
Physician Provider
$2991
Low-Volume Provider
$1491
Non-Physician Provider (Low-Volume)
$74.501
1. per provider
Additional Pricing Details