14 Ratings
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Score 6.2 out of 101
8 Ratings
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Score 4.9 out of 101

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer profile photo

NextGen® Practice Management Solutions

To start, Nextgen PM is NOT well-suited for companies who are looking for a could-based product—you will be required to house this software on your own server (this will force that company to maintain their own infrastructure). The solution is great for a company looking for a PM/EHR combo that communicates well with each other. The two modules are owned by the same company and does not require a costly API/bridge to be built between the two programs.
No photo available

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.1
NextGen® Practice Management Solutions
Real-time eligibility verification
athenaClinicals
9.5
NextGen® Practice Management Solutions
Claims management
athenaClinicals
8.1
NextGen® Practice Management Solutions
Coding
athenaClinicals
9.0
NextGen® Practice Management Solutions
Patient billing
athenaClinicals
8.1
NextGen® Practice Management Solutions
Financial Reporting
athenaClinicals
6.1
NextGen® Practice Management Solutions

Patient Scheduling

athenaClinicals
7.8
NextGen® Practice Management Solutions
Rule-based scheduling
athenaClinicals
7.1
NextGen® Practice Management Solutions
Automated appointment reminders
athenaClinicals
8.0
NextGen® Practice Management Solutions
Automated patient check-in
athenaClinicals
8.0
NextGen® Practice Management Solutions
Multi-location support
athenaClinicals
8.0
NextGen® Practice Management Solutions
Calendar interface
athenaClinicals
8.0
NextGen® Practice Management Solutions

Electronic Medical Records

athenaClinicals
8.3
NextGen® Practice Management Solutions
Charting / document management
athenaClinicals
8.4
NextGen® Practice Management Solutions
Templates
athenaClinicals
8.4
NextGen® Practice Management Solutions
Patient portal
athenaClinicals
10.0
NextGen® Practice Management Solutions
Mobile/tablet support
athenaClinicals
7.6
NextGen® Practice Management Solutions
Fax integration
athenaClinicals
9.5
NextGen® Practice Management Solutions
Integration with other EMR and PM systems
athenaClinicals
6.7
NextGen® Practice Management Solutions
Workflow automation
athenaClinicals
7.6
NextGen® Practice Management Solutions
Speech recognition
athenaClinicals
9.0
NextGen® Practice Management Solutions
Customization
athenaClinicals
6.2
NextGen® Practice Management Solutions
E-prescribing
athenaClinicals
9.5
NextGen® Practice Management Solutions

Medical Security and Privacy

athenaClinicals
8.1
NextGen® Practice Management Solutions
HIPPA compliance
athenaClinicals
8.0
NextGen® Practice Management Solutions
Role-based permission levels
athenaClinicals
9.5
NextGen® Practice Management Solutions
Data backups and redundancy
athenaClinicals
8.0
NextGen® Practice Management Solutions
Local mode / networking failsafe
athenaClinicals
7.0
NextGen® Practice Management Solutions

Workflow and Scale

athenaClinicals
8.5
NextGen® Practice Management Solutions
Task tracking
athenaClinicals
8.0
NextGen® Practice Management Solutions
Specialty-specific workflows
athenaClinicals
8.0
NextGen® Practice Management Solutions
Multi-office / multi-physician capabilities
athenaClinicals
9.5
NextGen® Practice Management Solutions

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
No photo available

NextGen® Practice Management Solutions

  • Scheduling patients always felt very intuitive. We do not use the feature often, but we have the capability of copying and pasting appointments throughout the template.
  • When transitioning between the PM and EHR module, the software is great about keeping the same patient active in either window.
  • If a practice desires a product which is housed on-premise (on a company-owned server), Nextgen will satisfy that need/desire.
No photo available

Cons

athenaClinicals

  • There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
  • The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
  • The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.
Dale Bowman profile photo

NextGen® Practice Management Solutions

  • The software requires annoying/disruptive updates.
  • The software is housed on our own server. We have found that cloud-based solutions are much more convenient.
  • At times, the system is a bit "slow."
  • The canned reporting/BI tool is not as malleable as many of the other solutions we have used and/or trialed.
  • We were able to achieve cost-savings through some other systems.
No photo available

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available

NextGen® Practice Management Solutions

No score
No answers yet
No answers on this topic

Support

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available

NextGen® Practice Management Solutions

No score
No answers yet
No answers on this topic

Alternatives Considered

athenaClinicals

They have the same very similar capabilities. They have a quality measures icon and a great dashboard to help close gaps in care. Centricity does not have those features in this current version.
No photo available

NextGen® Practice Management Solutions

We feel that Nextgen does not stack up very well against the cloud-based software on the market. Housing the underlying tables on your own hardware requires COSTLY man hours. We are in the business of providing health care services to patients, not database administration. Introducing cloud-based products has had a tremendously positive effect on our business.
No photo available

Return on Investment

athenaClinicals

No answers on this topic

NextGen® Practice Management Solutions

  • Nextgen did a good job of transitioning our practice away from paper health records.
  • I believe that the Return on Investment would have been much higher had we gone straight to a cloud-based tool.
  • By getting our feet wet with Nextgen, we have a pretty good understanding of Practice Management software. In other words, we could plug and play with most systems on the market.
No photo available

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

NextGen® Practice Management Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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