athenaCollector vs Kareo Medical Billing

• Ease of scheduling appointments, checking patients in, and entering charges.
• The system is very user friendly and navigation throughout the system is not complicated.
• Reporting tools are setup in a format that the average user can use.

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• Kareo feels like it is a pretty quick tool.
• The scheduling tool is pretty dang easy to use.
• This item could show up as a pro/con. They offer an Excel add-in as a tool for building reports. The tool has potential but leaves something to be desired.

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• Reporting for payer contract variances is weak for an organization as large as ours.
• Custom report development can get pricey and take some time to develop.
• A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

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• Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
• Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
• Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.

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• Kareo had an overall low return on investment.
• Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation.
• The time spent attempting to reconcile the system to itself was rather wasteful.

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