What users are saying about
3 Ratings
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Score 8 out of 100
8 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
Anonymous | TrustRadius Reviewer

Kareo Medical Billing

As a physical therapy group, we are a little different than most doctor and hospital offices. We see patients 2 and 3 times a week for several weeks and then may never see the patient again. So I feel it is a great fit for our clinic.
Dana Holguin | TrustRadius Reviewer

Pros

athenaCollector

  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
Anonymous | TrustRadius Reviewer

Kareo Medical Billing

  • Kareo feels like it is a pretty quick tool.
  • The scheduling tool is pretty dang easy to use.
  • This item could show up as a pro/con. They offer an Excel add-in as a tool for building reports. The tool has potential but leaves something to be desired.
Anonymous | TrustRadius Reviewer

Cons

athenaCollector

  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
Anonymous | TrustRadius Reviewer

Kareo Medical Billing

  • Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
  • Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
  • Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.
Heather Hackworth | TrustRadius Reviewer

Alternatives Considered

athenaCollector

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
Anonymous | TrustRadius Reviewer

Kareo Medical Billing

The company had Kareo when I started working there but before that, they used a system that didn't offer the same features as Kareo. After looking at the old software, I am glad they had switched when I came on board.
Susan Lee | TrustRadius Reviewer

Return on Investment

athenaCollector

No answers on this topic

Kareo Medical Billing

  • Kareo had an overall low return on investment.
  • Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation.
  • The time spent attempting to reconcile the system to itself was rather wasteful.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaCollector

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kareo Medical Billing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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