19 Ratings
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Score 6.7 out of 100
8 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

I think it is great in any case where you need it for scheduling but especially for medical scheduling. It allows for commenting and enough room to type in specific diagnosis etc. It also allows for different appointment types and lengths depending on the appointment that the client needs. It allows for a lot of leeway and a lot of room for movement within the own company.
Kelly Ferriter | TrustRadius Reviewer

CareLogic

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
4.1
Claims management
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
4.1
Coding
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
4.7
Patient billing
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
3.7
Financial Reporting
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
3.6

Patient Scheduling

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
6.1
Rule-based scheduling
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
7.3
Multi-location support
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
3.7
Calendar interface
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
7.1

Electronic Medical Records

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
4.5
Charting / document management
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
5.9
Templates
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
2.9
Patient portal
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
2.0
Mobile/tablet support
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
5.3
Fax integration
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
2.0
Integration with other EMR and PM systems
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
2.0
Workflow automation
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
6.2
Customization
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
7.1
E-prescribing
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
7.2

Medical Security and Privacy

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
3.0
HIPAA compliance
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
3.9
Role-based permission levels
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
1.0
Data backups and redundancy
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
5.9
Local mode / networking failsafe
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
1.0

Workflow and Scale

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
2.5
Task tracking
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
5.3
Specialty-specific workflows
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
1.0
Multi-office / multi-physician capabilities
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
1.3

Pros

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell | TrustRadius Reviewer

CareLogic

  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
Stephanie Barnhart | TrustRadius Reviewer

Cons

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • The system often crashed while I was writing progress notes, then I would lose the file
  • Sometimes the system was slow/sluggish and had to be restarted
  • Lab results are sometimes found in unexpected folders within the program
Anonymous | TrustRadius Reviewer

CareLogic

  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
Anonymous | TrustRadius Reviewer

Performance

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

CareLogic

CareLogic 3.0
Based on 2 answers
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Anonymous | TrustRadius Reviewer

Support Rating

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

CareLogic

CareLogic 8.0
Based on 2 answers
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Anonymous | TrustRadius Reviewer

Alternatives Considered

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
Anonymous | TrustRadius Reviewer

CareLogic

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.
Anonymous | TrustRadius Reviewer

Return on Investment

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • Allows us to see missed appointments so we can see why clients have missed them and rescheduling them in a timely manner.
  • We receive penalty fees for multiple missed appointments tracked by the system.
  • Seeing patterns and trends and how we can improve.
Kelly Ferriter | TrustRadius Reviewer

CareLogic

  • No more paper records.
  • Prescriptions never get lost.
  • Staff have many complaints about work flow.
  • New hire training has to be ongoing- it's hard to learn.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CareLogic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
9.0
CareLogic
6.3

Performance

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
3.0

Support Rating

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
CareLogic
8.0

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