19 Ratings
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Score 6.7 out of 100
8 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

I think it is great in any case where you need it for scheduling but especially for medical scheduling. It allows for commenting and enough room to type in specific diagnosis etc. It also allows for different appointment types and lengths depending on the appointment that the client needs. It allows for a lot of leeway and a lot of room for movement within the own company.
Kelly Ferriter | TrustRadius Reviewer

ChiroTouch

ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
Kristi Saxon | TrustRadius Reviewer

Pros

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell | TrustRadius Reviewer

ChiroTouch

  • Allows for a lot of customization that can make the software work well for small and large practices
  • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
  • Manages all your patient data in one place
  • Uses iPad apps as well as desktop applications
Stephanie Nelson | TrustRadius Reviewer

Cons

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • The system often crashed while I was writing progress notes, then I would lose the file
  • Sometimes the system was slow/sluggish and had to be restarted
  • Lab results are sometimes found in unexpected folders within the program
Anonymous | TrustRadius Reviewer

ChiroTouch

  • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
  • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
  • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 10.0
Based on 1 answer
ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
Kristi Saxon | TrustRadius Reviewer

Usability

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 9.0
Based on 2 answers
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
Stephanie Nelson | TrustRadius Reviewer

Reliability and Availability

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 7.0
Based on 2 answers
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Stephanie Nelson | TrustRadius Reviewer

Performance

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 8.0
Based on 2 answers
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
Stephanie Nelson | TrustRadius Reviewer

Support Rating

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 10.0
Based on 3 answers
A+ Customer Support in all areas of ChiroTouch!
Kristi Saxon | TrustRadius Reviewer

Online Training

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 5.0
Based on 1 answer
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible.However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
Stephanie Nelson | TrustRadius Reviewer

Implementation Rating

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 3.0
Based on 2 answers
If you are not happy with your trainer, ask for someone new.
Stephanie Nelson | TrustRadius Reviewer

Alternatives Considered

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
Anonymous | TrustRadius Reviewer

ChiroTouch

We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
Anonymous | TrustRadius Reviewer

Scalability

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 7.0
Based on 1 answer
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
Stephanie Nelson | TrustRadius Reviewer

Return on Investment

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • Allows us to see missed appointments so we can see why clients have missed them and rescheduling them in a timely manner.
  • We receive penalty fees for multiple missed appointments tracked by the system.
  • Seeing patterns and trends and how we can improve.
Kelly Ferriter | TrustRadius Reviewer

ChiroTouch

  • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
  • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
  • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
Kristi Saxon | TrustRadius Reviewer

Pricing Details

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

athenaIDX (formerly Centricity Practice Solution from GE Healthcare) Editions & Modules

Additional Pricing Details

ChiroTouch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChiroTouch Editions & Modules

Edition
ChiroTouch$259.001
  1. Per Month
Additional Pricing Details

Add comparison