20 Ratings
32 Ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

    Security

    athenaIDX

    Feature Set Not Supported
    N/A
    8.2

    ClientSuccess

    82%
    ClientSuccess ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    15 Ratings

    Platform & Infrastructure

    athenaIDX

    Feature Set Not Supported
    N/A
    8.4

    ClientSuccess

    84%
    ClientSuccess ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Integration with Marketo

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Integration with Eloqua

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Customer Data Extraction / Integration

    athenaIDX

    Feature Set Not Supported
    N/A
    8.9

    ClientSuccess

    89%
    ClientSuccess ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    9.4
    94%
    12 Ratings

    Customer Success Management

    athenaIDX

    Feature Set Not Supported
    N/A
    8.6

    ClientSuccess

    86%
    ClientSuccess ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    9.4
    94%
    11 Ratings

    Customer profiles

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Automated workflow

    N/A
    0 Ratings
    8.9
    89%
    17 Ratings

    Internal collaboration

    N/A
    0 Ratings
    7.7
    77%
    16 Ratings

    Customer health scoring

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Customer segmentation

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    CSM Reporting & Analytics

    athenaIDX

    Feature Set Not Supported
    N/A
    8.4

    ClientSuccess

    84%
    ClientSuccess ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Engagement analytics

    N/A
    0 Ratings
    8.1
    81%
    13 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    7.6
    76%
    14 Ratings

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Attribute Ratings

    • athenaIDX and ClientSuccess are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    athenaIDX

    76%
    9 Ratings
    7.6

    ClientSuccess

    76%
    18 Ratings

    Support Rating

    athenaIDX

    N/A
    0 Ratings
    10.0

    ClientSuccess

    100%
    2 Ratings

    Likelihood to Recommend

    athenahealth

    Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
    Read full review

    ClientSuccess

    Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
    Read full review

    Pros

    athenahealth

    • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
    • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
    • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
    • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
    Read full review

    ClientSuccess

    • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
    • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
    • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
    • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
    Read full review

    Cons

    athenahealth

    • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
    • Ability to create custom reports
    Read full review

    ClientSuccess

    • The support view takes a few steps to get to the meat and potatoes.
    • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
    Read full review

    Pricing Details

    athenaIDX

    Starting Price

    Editions & Modules

    athenaIDX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ClientSuccess

      Starting Price

      Editions & Modules

      ClientSuccess editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        athenahealth

        No answers on this topic

        ClientSuccess

        They are SUPER responsive...even for late night inquiries.
        Read full review

        Alternatives Considered

        athenahealth

        During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
        Read full review

        ClientSuccess

        HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
        Read full review

        Return on Investment

        athenahealth

        • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
        Read full review

        ClientSuccess

        • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
        • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
        • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
        Read full review

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