athenaIDX vs. NueMD

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaIDX
Score 1.3 out of 10
N/A
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software that was formerly owned and supported by GE Healthcare acquired by Veritas Capital in 2018, spun off into a new entity (Virence Health), and then rebranded as a product of athenahealth (also a Veritas…N/A
NueMD
Score 8.0 out of 10
N/A
N/AN/A
Pricing
athenaIDXNueMD
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaIDXNueMD
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
athenaIDXNueMD
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaIDX
-
Ratings
NueMD
7.5
3 Ratings
3% below category average
Real-time eligibility verification00 Ratings6.93 Ratings
Claims management00 Ratings8.13 Ratings
Coding00 Ratings9.02 Ratings
Patient billing00 Ratings4.43 Ratings
Financial Reporting00 Ratings9.13 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaIDX
-
Ratings
NueMD
8.3
3 Ratings
4% above category average
Rule-based scheduling00 Ratings8.13 Ratings
Automated appointment reminders00 Ratings10.02 Ratings
Automated patient check-in00 Ratings7.22 Ratings
Multi-location support00 Ratings9.13 Ratings
Calendar interface00 Ratings7.23 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaIDX
-
Ratings
NueMD
8.7
3 Ratings
18% above category average
Charting / document management00 Ratings8.13 Ratings
Templates00 Ratings8.13 Ratings
Patient portal00 Ratings10.01 Ratings
Mobile/tablet support00 Ratings6.33 Ratings
Fax integration00 Ratings10.01 Ratings
Integration with other EMR and PM systems00 Ratings10.02 Ratings
Workflow automation00 Ratings8.13 Ratings
Speech recognition00 Ratings10.01 Ratings
Customization00 Ratings6.33 Ratings
E-prescribing00 Ratings10.02 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaIDX
-
Ratings
NueMD
9.1
3 Ratings
8% above category average
HIPAA compliance00 Ratings9.13 Ratings
Role-based permission levels00 Ratings7.23 Ratings
Data backups and redundancy00 Ratings10.02 Ratings
Local mode / networking failsafe00 Ratings10.02 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaIDX
-
Ratings
NueMD
9.7
3 Ratings
21% above category average
Task tracking00 Ratings10.02 Ratings
Specialty-specific workflows00 Ratings10.02 Ratings
Multi-office / multi-physician capabilities00 Ratings9.13 Ratings
Best Alternatives
athenaIDXNueMD
Small Businesses
Intergy EHR
Intergy EHR
Score 7.0 out of 10
athenaClinicals
athenaClinicals
Score 8.9 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaIDXNueMD
Likelihood to Recommend
1.3
(10 ratings)
8.0
(4 ratings)
Online Training
1.0
(1 ratings)
-
(0 ratings)
Configurability
1.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
athenaIDXNueMD
Likelihood to Recommend
athenahealth
I couldn't recommend IDX to anyone. Most of the reviews on this site appear to be for the program that broke off from Athena IDX, Centricity Practice Solutions (CPS). CPS is a much more capable program managed by Unlimited Systems (a separate company) that should NOT be confused with Athena IDX (managed by Athena Health). It's possible that Athena IDX was usable in the 90s compared to other peer programs at that time, but there are so, so many better, modern solutions available now for far less money. This software is priced at the enterprise level with a level of quality that is below budget tier with an ancient feature set to boot.
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AdvancedMD
Once the initial transition was complete, the software has been easy to work with and efficient. Payments are coming in quickly and we can identify errors in billing before submission making the process smooth.
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Pros
athenahealth
  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
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AdvancedMD
  • Entering patient's information
  • Creating Appointments
  • Editing appointments
  • Some reports are helpful
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Cons
athenahealth
  • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
  • Ability to create custom reports
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AdvancedMD
  • Customer Service
  • Batch Billing
  • Modifying to fit particular needs
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Online Training
athenahealth
Training consists of overly specific points with no general process considerations. Trainers will regularly go 'into the weeds' on pointless edge cases while the meat of the training still needs to be addressed.
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AdvancedMD
No answers on this topic
Alternatives Considered
athenahealth
Athena IDX is more reliable than other platforms. It rarely has latency challenges where it has to be intermittently shut down or updated. It is accessible on multiple devices and overall, easy to use and navigate.
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AdvancedMD
Overall NUEMD is easy to use self explanatory and realtime helps alot when were are busy checking in patients, it gives you messages letting you know when something isnt right and that makes the claim we send out to the ins company cleaner to the return on payments from the ins co is better
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Contract Terms and Pricing Model
athenahealth
The pricing structure is outlandish for how old and feature poor this program is.
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AdvancedMD
No answers on this topic
Professional Services
athenahealth
Zero ownership. Zero responsibility. Zero desire to build something good.
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AdvancedMD
No answers on this topic
Return on Investment
athenahealth
  • Extremely expensive software for the limited feature set. We're talking millions of dollars with off hours support (anything outside of 8-6EST) that starts at $1200 for the first hour and $300 for each hour afterwards.
  • Multitasking isn't a thing unless you assign more licenses (thereby increasing your costs). Users can quite literally only have one IDX window open at a time unless you assign more licenses. This slows down everyone as there are plenty of times where examining different parts of a patient's profile is useful.
  • Reporting has been nearly impossible as we use modern reporting software. IDX's analytics site is firmly stuck in the 1990s and lacks decades of innovation present in something like Power BI.
  • Nickel and diming philosophy. A limited API server costs ~$10k/month. Setting up a new facility in IDX costs you and requires a 4 month lead time. Many more instances of this.
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AdvancedMD
  • It makes it easier to train people on how to use due to it being simple
  • Helps keep track of past present and future visits
  • Complete customizable schedule for different providers
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ScreenShots