20 Ratings
21 Ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Security

    athenaIDX

    Feature Set Not Supported
    N/A
    8.8

    Planhat

    88%
    Planhat ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    10 Ratings

    Platform & Infrastructure

    athenaIDX

    Feature Set Not Supported
    N/A
    9.1

    Planhat

    91%
    Planhat ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    Customer Data Extraction / Integration

    athenaIDX

    Feature Set Not Supported
    N/A
    8.6

    Planhat

    86%
    Planhat ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    8.8
    88%
    10 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Customer Success Management

    athenaIDX

    Feature Set Not Supported
    N/A
    9.0

    Planhat

    90%
    Planhat ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    9.3
    93%
    9 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Customer profiles

    N/A
    0 Ratings
    8.8
    88%
    10 Ratings

    Automated workflow

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Internal collaboration

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Customer health scoring

    N/A
    0 Ratings
    9.2
    92%
    10 Ratings

    Customer segmentation

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    CSM Reporting & Analytics

    athenaIDX

    Feature Set Not Supported
    N/A
    8.7

    Planhat

    87%
    Planhat ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    9.1
    91%
    9 Ratings

    Engagement analytics

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    8.1
    81%
    6 Ratings

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Attribute Ratings

    • Planhat is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    athenaIDX

    76%
    9 Ratings
    9.2

    Planhat

    92%
    10 Ratings

    Usability

    athenaIDX

    N/A
    0 Ratings
    9.2

    Planhat

    92%
    4 Ratings

    Support Rating

    athenaIDX

    N/A
    0 Ratings
    9.7

    Planhat

    97%
    4 Ratings

    Likelihood to Recommend

    athenahealth

    Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
    Read full review

    Planhat

    Planhat is very cost-effective compared to its competitors and offers a similar level of functionality. So if you are looking for a CS platform that will give your CSM's all the data they need to manage their portfolio, then Planhat will do the job very well. I was part of the team that was tasked with selecting a CS platform for Pexip, and the combination of cost and performance made Planhat a clear winner against the other two products we were evaluating.
    I still use Salesforce on a daily basis because that's the platform we use to generate quotes. It would be nice if I only had one platform to perform all of my CS tasks in. I'm not sure if that's a criticism of Planhat or not, as I don't know if it has a quoting module that we haven't implemented, or whether that function simply isn't available.
    Read full review

    Pros

    athenahealth

    • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
    • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
    • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
    • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
    Read full review

    Planhat

    • Customer support and onboarding experience is really smooth, straightforward, and fast.
    • Dashboards have been really powerful for customer and business intelligence.
    • Management reporting in real time.
    Read full review

    Cons

    athenahealth

    • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
    • Ability to create custom reports
    Read full review

    Planhat

    • Allow for cc'ing of AEs or others within the same organization from the messaging center. When I went to send a message from within Planhat, I had to manually type out the AE's email address every time if I wanted them cc'd.
    • The fonts were funky if I went to add text into an existing email template. For example, if I added in an extra sentence or paragraph, in Outlook on the recipient's end, the font was different despite looking the same within Planhat. Gmail was all consistent, Outlook was showing a different font.
    Read full review

    Pricing Details

    athenaIDX

    Starting Price

    Editions & Modules

    athenaIDX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Planhat

      Starting Price

      Editions & Modules

      Planhat editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        athenahealth

        No answers on this topic

        Planhat

        Planhat is an easy-to-use, intuitive software that didn't take long to set up and learn. We are able to view powerful, rich data in dashboards that break everything down so comprehensively. The support team is always there to help and is very quick to respond in live chat--so if you do have an issue or are unsure of how to use a feature, you will more than likely get an immediate response to your query, while still in the platform.
        Read full review

        Support Rating

        athenahealth

        No answers on this topic

        Planhat

        Planhat support is excellent. We have a dedicated resource allocated to work with us, and he is extremely knowledgeable, articulate and responsive. The wider support team at Planhat is also very good, responding quickly to any issues logged. As an end-user, you can chat with Planhat support if you encounter any issues or have any questions, and they have always helped me.
        Read full review

        Alternatives Considered

        athenahealth

        During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
        Read full review

        Planhat

        Planhat was the most agile and easy to use software, while still having unique and powerful features that allowed us to really customize the software around our organization and needs. Planhat is more than a Customer Success tool in essence and adds tremendous value and flexibility over its competitors.
        Read full review

        Return on Investment

        athenahealth

        • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
        Read full review

        Planhat

        • Better visibility into customer health, which led to more proactive reach outs to accounts at high risk.
        • Better renewal visibility by being able to surface upcoming renewal accounts and proactively reach out to provide value ahead of time.
        Read full review

        Screenshots

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