19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.6 out of 100

Likelihood to Recommend

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

I think it is great in any case where you need it for scheduling but especially for medical scheduling. It allows for commenting and enough room to type in specific diagnosis etc. It also allows for different appointment types and lengths depending on the appointment that the client needs. It allows for a lot of leeway and a lot of room for movement within the own company.
Kelly Ferriter | TrustRadius Reviewer

Prime Suite EHR

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
8.0
Coding
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
8.0

Patient Scheduling

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
10.0
Automated appointment reminders
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
10.0
Multi-location support
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
10.0

Electronic Medical Records

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
6.6
Charting / document management
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
7.8
Templates
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
6.7
Patient portal
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
7.9
Mobile/tablet support
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
3.1
Integration with other EMR and PM systems
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
5.0
E-prescribing
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
9.0

Medical Security and Privacy

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
9.8
HIPAA compliance
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
9.6
Role-based permission levels
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
9.6
Data backups and redundancy
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
10.0
Local mode / networking failsafe
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
10.0

Workflow and Scale

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
9.6
Task tracking
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
10.0
Specialty-specific workflows
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
10.0
Multi-office / multi-physician capabilities
athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
Prime Suite EHR
8.9

Pros

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell | TrustRadius Reviewer

Prime Suite EHR

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
Andrew McClean | TrustRadius Reviewer

Cons

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • The system often crashed while I was writing progress notes, then I would lose the file
  • Sometimes the system was slow/sluggish and had to be restarted
  • Lab results are sometimes found in unexpected folders within the program
Anonymous | TrustRadius Reviewer

Prime Suite EHR

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
David Judice | TrustRadius Reviewer

Alternatives Considered

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
Anonymous | TrustRadius Reviewer

Prime Suite EHR

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
Anonymous | TrustRadius Reviewer

Return on Investment

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

  • Allows us to see missed appointments so we can see why clients have missed them and rescheduling them in a timely manner.
  • We receive penalty fees for multiple missed appointments tracked by the system.
  • Seeing patterns and trends and how we can improve.
Kelly Ferriter | TrustRadius Reviewer

Prime Suite EHR

No answers on this topic

Pricing Details

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Prime Suite EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

athenaIDX (formerly Centricity Practice Solution from GE Healthcare)
9.0
Prime Suite EHR
5.6

Add comparison