20 Ratings
20 Ratings
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Score 7.5 out of 100
4 Ratings
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Score 10 out of 100

Feature Set Ratings

    Billing and Claims Management

    athenaIDX

    Feature Set Not Supported
    N/A
    8.0

    Prime Suite EHR

    80%
    Prime Suite EHR ranks higher in 1/1 features

    Coding

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Patient Scheduling

    athenaIDX

    Feature Set Not Supported
    N/A
    10.0

    Prime Suite EHR

    100%
    Prime Suite EHR ranks higher in 2/2 features

    Automated appointment reminders

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-location support

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Electronic Medical Records

    athenaIDX

    Feature Set Not Supported
    N/A
    6.6

    Prime Suite EHR

    66%
    Prime Suite EHR ranks higher in 6/6 features

    Charting / document management

    N/A
    0 Ratings
    7.8
    78%
    3 Ratings

    Templates

    N/A
    0 Ratings
    6.7
    67%
    3 Ratings

    Patient portal

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Mobile/tablet support

    N/A
    0 Ratings
    3.1
    31%
    2 Ratings

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    E-prescribing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Medical Security and Privacy

    athenaIDX

    Feature Set Not Supported
    N/A
    9.8

    Prime Suite EHR

    98%
    Prime Suite EHR ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Local mode / networking failsafe

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Workflow and Scale

    athenaIDX

    Feature Set Not Supported
    N/A
    9.6

    Prime Suite EHR

    96%
    Prime Suite EHR ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Specialty-specific workflows

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Attribute Ratings

    • athenaIDX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.7

    athenaIDX

    77%
    9 Ratings
    5.6

    Prime Suite EHR

    56%
    3 Ratings

    Likelihood to Recommend

    athenaIDX

    Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
    Anonymous | TrustRadius Reviewer

    Prime Suite EHR

    PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
    Anonymous | TrustRadius Reviewer

    Pros

    athenaIDX

    • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
    • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
    • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
    • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
    Debi Mitchell | TrustRadius Reviewer

    Prime Suite EHR

    • It is a trusty software that does not crash or glitch very often
    • It is very secure
    • I can use it from different locations
    Andrew McClean | TrustRadius Reviewer

    Cons

    athenaIDX

    • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
    • Ability to create custom reports
    Anonymous | TrustRadius Reviewer

    Prime Suite EHR

    • Speed, it continues getting slower and slower with each new upgrade.
    • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
    • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
    David Judice | TrustRadius Reviewer

    Pricing Details

    athenaIDX

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Prime Suite EHR

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Alternatives Considered

    athenaIDX

    During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
    Anonymous | TrustRadius Reviewer

    Prime Suite EHR

    I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    athenaIDX

    • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
    Caitlynn Smart | TrustRadius Reviewer

    Prime Suite EHR

    No answers on this topic

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