athenaIDX vs. Prime Suite EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaIDX
Score 7.4 out of 10
N/A
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software that was formerly owned and supported by GE Healthcare acquired by Veritas Capital in 2018, spun off into a new entity (Virence Health), and then rebranded as a product of athenahealth (also a Veritas…N/A
Prime Suite EHR
Score 10.0 out of 10
N/A
Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations…N/A
Pricing
athenaIDXPrime Suite EHR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaIDXPrime Suite EHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Features
athenaIDXPrime Suite EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaIDX
-
Ratings
Prime Suite EHR
8.0
2 Ratings
4% above category average
Coding00 Ratings8.02 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaIDX
-
Ratings
Prime Suite EHR
10.0
2 Ratings
22% above category average
Automated appointment reminders00 Ratings10.02 Ratings
Multi-location support00 Ratings10.02 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaIDX
-
Ratings
Prime Suite EHR
6.6
3 Ratings
9% below category average
Charting / document management00 Ratings7.83 Ratings
Templates00 Ratings6.73 Ratings
Patient portal00 Ratings7.93 Ratings
Mobile/tablet support00 Ratings3.12 Ratings
Integration with other EMR and PM systems00 Ratings5.01 Ratings
E-prescribing00 Ratings9.02 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaIDX
-
Ratings
Prime Suite EHR
9.8
3 Ratings
15% above category average
HIPAA compliance00 Ratings9.63 Ratings
Role-based permission levels00 Ratings9.63 Ratings
Data backups and redundancy00 Ratings10.02 Ratings
Local mode / networking failsafe00 Ratings10.02 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaIDX
-
Ratings
Prime Suite EHR
9.6
3 Ratings
20% above category average
Task tracking00 Ratings10.03 Ratings
Specialty-specific workflows00 Ratings10.02 Ratings
Multi-office / multi-physician capabilities00 Ratings8.93 Ratings
Best Alternatives
athenaIDXPrime Suite EHR
Small Businesses
Intergy EHR
Intergy EHR
Score 7.0 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaIDXPrime Suite EHR
Likelihood to Recommend
7.4
(9 ratings)
5.6
(3 ratings)
User Testimonials
athenaIDXPrime Suite EHR
Likelihood to Recommend
athenahealth
Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
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Greenway Health
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Pros
athenahealth
  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
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Greenway Health
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
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Cons
athenahealth
  • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
  • Ability to create custom reports
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Greenway Health
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
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Alternatives Considered
athenahealth
During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
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Greenway Health
I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
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Return on Investment
athenahealth
  • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
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Greenway Health
No answers on this topic
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