What users are saying about
6 Ratings
7 Ratings
6 Ratings
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Score 7.5 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • athenaOne is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

athenaOne

100%
1 Rating
9.0

CentralReach

90%
4 Ratings

Support Rating

athenaOne

N/A
0 Ratings
6.0

CentralReach

60%
2 Ratings

Likelihood to Recommend

athenahealth

Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.
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CentralReach

For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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Pros

athenahealth

  • Very easy to keep track of quality measures.
  • Easy to track suspect conditions, care gaps.
  • Easy to review performance of providers across the whole organization.
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CentralReach

  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
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Cons

athenahealth

  • At this point I can not think of anything that I am missing.
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CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
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Pricing Details

athenaOne

Starting Price

Editions & Modules

athenaOne editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    CentralReach

    Starting Price

    Editions & Modules

    CentralReach editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      athenahealth

      No answers on this topic

      CentralReach

      It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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      Alternatives Considered

      athenahealth

      SOAPWARE, Centricity, Amazing charts
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      CentralReach

      The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
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      Return on Investment

      athenahealth

      • At least 2-3% increase in revenue collection.
      • Timely note completion rate went up.
      • Increase in payments from insurers for P4P.
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      CentralReach

      • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
      • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
      • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
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