What users are saying about
3 Ratings
3 Ratings
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Score 9.2 out of 100
3 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

athenaOne

Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.
Mohammad Khan | TrustRadius Reviewer

Prime Suite EHR

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaOne
Prime Suite EHR
8.0
Coding
athenaOne
Prime Suite EHR
8.0

Patient Scheduling

athenaOne
Prime Suite EHR
10.0
Automated appointment reminders
athenaOne
Prime Suite EHR
10.0
Multi-location support
athenaOne
Prime Suite EHR
10.0

Electronic Medical Records

athenaOne
Prime Suite EHR
6.6
Charting / document management
athenaOne
Prime Suite EHR
7.8
Templates
athenaOne
Prime Suite EHR
6.7
Patient portal
athenaOne
Prime Suite EHR
7.9
Mobile/tablet support
athenaOne
Prime Suite EHR
3.1
Integration with other EMR and PM systems
athenaOne
Prime Suite EHR
5.0
E-prescribing
athenaOne
Prime Suite EHR
9.0

Medical Security and Privacy

athenaOne
Prime Suite EHR
9.8
HIPAA compliance
athenaOne
Prime Suite EHR
9.6
Role-based permission levels
athenaOne
Prime Suite EHR
9.6
Data backups and redundancy
athenaOne
Prime Suite EHR
10.0
Local mode / networking failsafe
athenaOne
Prime Suite EHR
10.0

Workflow and Scale

athenaOne
Prime Suite EHR
9.6
Task tracking
athenaOne
Prime Suite EHR
10.0
Specialty-specific workflows
athenaOne
Prime Suite EHR
10.0
Multi-office / multi-physician capabilities
athenaOne
Prime Suite EHR
8.9

Pros

athenaOne

  • Very easy to keep track of quality measures.
  • Easy to track suspect conditions, care gaps.
  • Easy to review performance of providers across the whole organization.
Mohammad Khan | TrustRadius Reviewer

Prime Suite EHR

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
Andrew McClean | TrustRadius Reviewer

Cons

athenaOne

  • At this point I can not think of anything that I am missing.
Mohammad Khan | TrustRadius Reviewer

Prime Suite EHR

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
David Judice | TrustRadius Reviewer

Alternatives Considered

athenaOne

SOAPWARE, Centricity, Amazing charts
Mohammad Khan | TrustRadius Reviewer

Prime Suite EHR

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
Anonymous | TrustRadius Reviewer

Return on Investment

athenaOne

  • At least 2-3% increase in revenue collection.
  • Timely note completion rate went up.
  • Increase in payments from insurers for P4P.
Mohammad Khan | TrustRadius Reviewer

Prime Suite EHR

No answers on this topic

Pricing Details

athenaOne

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Prime Suite EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

athenaOne
10.0
Prime Suite EHR
5.6

Add comparison