What users are saying about
1078 Ratings
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Top Rated
269 Ratings
1078 Ratings
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Score 8 out of 100

Cisco Jabber

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Top Rated
269 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Confluence

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Anonymous | TrustRadius Reviewer

Cisco Jabber

Jabber is well suited [for] those organizations where the infrastructure is the capable to support the requirements of Jabber solutions, CUCM, IMP, and there is more room to accommodate additional features such as Mobile Remote Access (using Expressways) media file transfer or persistence chat. Notice that knowledge in Cisco collaboration products is needed in order to design, implement, support and maintain the platform. Other than that supposed to be a less appropriate IT scenario.
Leonardo Gonzalez | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.9
Cisco Jabber
6.5
Task Management
Confluence
8.6
Cisco Jabber
8.4
Gantt Charts
Confluence
7.9
Cisco Jabber
4.9
Scheduling
Confluence
7.2
Cisco Jabber
6.1
Workflow Automation
Confluence
7.7
Cisco Jabber
6.1
Mobile Access
Confluence
8.0
Cisco Jabber
8.0
Search
Confluence
7.9
Cisco Jabber
7.5
Visual planning tools
Confluence
7.9
Cisco Jabber
4.4

Communication

Confluence
8.0
Cisco Jabber
6.5
Chat
Confluence
6.4
Cisco Jabber
8.7
Notifications
Confluence
8.8
Cisco Jabber
8.6
Discussions
Confluence
8.2
Cisco Jabber
6.9
Surveys
Confluence
7.0
Cisco Jabber
6.6
Internal knowledgebase
Confluence
8.8
Cisco Jabber
6.2
Integrates with GoToMeeting
Confluence
6.0
Cisco Jabber
4.8
Integrates with Gmail and Google Hangouts
Confluence
9.3
Cisco Jabber
2.3
Integrates with Outlook
Confluence
9.6
Cisco Jabber
7.8

File Sharing & Management

Confluence
8.4
Cisco Jabber
6.9
Versioning
Confluence
8.6
Cisco Jabber
6.4
Video files
Confluence
8.0
Cisco Jabber
7.0
Audio files
Confluence
8.2
Cisco Jabber
7.5
Document collaboration
Confluence
8.8
Cisco Jabber
6.9
Access control
Confluence
9.0
Cisco Jabber
7.7
Advanced security features
Confluence
8.8
Cisco Jabber
7.6
Integrates with Google Drive
Confluence
8.0
Cisco Jabber
5.1
Device sync
Confluence
8.0
Cisco Jabber
6.8

Pros

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • The Cisco Jabber client allows a user the flexibility of location while still being available to anyone for collaboration and communication. No longer tethered to a desk to take calls. This is a huge benefit in my mind
  • Cisco Jabber also provides presence and availability status without even needing to actually call or send a message to someone to determine availability. This saves a ton of time from wasted effort trying to find someone and learn if they are available to collaborate.
  • When configured correctly Cisco Jabber can also be integrated with some calendaring systems to automatically update the status of a user.
Eric Taylor | TrustRadius Reviewer

Cons

Confluence

  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Chris Snelling, CFA | TrustRadius Reviewer

Cisco Jabber

  • I'd kind of like to see Jabber become fully cloud-based. When I utilized the program, it was mainly a separate item on our system. While this wasn't necessarily a setback, it mainly had an overall aesthetic of a more dated technology.
  • The Jabber app doesn't store credentials for logging in when I sign on. Basically every time I would re-open the app I would have to re-type my log-in info. It made me a little more hesitant to use the app on the road.
  • I would also have liked to see file transfer somehow be sped-up. Transferring of files is pretty simple to locate on Jabber, but the wait time is a bit of a drag and sometimes it even fails. Some improvement could be made in this regard.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

Confluence

Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.
Anonymous | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 9.0
Based on 3 answers
Great process overall
Anonymous | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Cisco Jabber

We had been using Lotus (IBM) Sametime for years. About 5 years ago, we decided to move out of IBM for mails, and go for Exchange/Outlook. As a result, we also naturally considered ditching Sametime who was tightly integrated with Lotus Notes. Jabber is a good fit for us as we are using Cisco IP telephony system, and both integrate fairly well together.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Cisco Jabber

  • Easily allows users to use their VoIP phone to make phone calls.
  • Gives users the ability to not have to use an actual phone in their office as our organization moves to more of a work from home group.
  • The integration as a virtual phone with USB headsets is a great plus as our previous system had to have either wired or wireless clunky headsets.
Anonymous | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.5
Cisco Jabber
8.5

Likelihood to Renew

Confluence
10.0
Cisco Jabber
9.9

Usability

Confluence
8.6
Cisco Jabber
9.0

Reliability and Availability

Confluence
10.0
Cisco Jabber

Performance

Confluence
9.8
Cisco Jabber

Support Rating

Confluence
8.5
Cisco Jabber
8.6

Implementation Rating

Confluence
9.0
Cisco Jabber

Scalability

Confluence
10.0
Cisco Jabber

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