What users are saying about
Top Rated
1820 Ratings
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Top Rated
51 Ratings
Top Rated
1820 Ratings
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Score 8.1 out of 100

Crownpeak DXP

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Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Project Management

    7.5

    Confluence

    75%

    Crownpeak DXP

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 7/7 features

    Task Management

    7.7
    77%
    83 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    55 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.8
    68%
    80 Ratings
    N/A
    0 Ratings

    Search

    7.9
    79%
    103 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    82 Ratings
    N/A
    0 Ratings

    Communication

    8.0

    Confluence

    80%

    Crownpeak DXP

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Chat

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Notifications

    8.5
    85%
    103 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    97 Ratings
    N/A
    0 Ratings

    Surveys

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    9.4
    94%
    97 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Confluence

    83%

    Crownpeak DXP

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Versioning

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Video files

    7.6
    76%
    66 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    60 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.4
    84%
    100 Ratings
    N/A
    0 Ratings

    Access control

    8.9
    89%
    98 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.6
    86%
    74 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.0
    80%
    47 Ratings
    N/A
    0 Ratings

    Device sync

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Security

    Confluence

    Feature Set Not Supported
    N/A
    8.7

    Crownpeak DXP

    87%
    Crownpeak DXP ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    25 Ratings

    Platform & Infrastructure

    Confluence

    Feature Set Not Supported
    N/A
    7.8

    Crownpeak DXP

    78%
    Crownpeak DXP ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    7.7
    77%
    19 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    7.9
    79%
    20 Ratings

    Web Content Creation

    Confluence

    Feature Set Not Supported
    N/A
    7.9

    Crownpeak DXP

    79%
    Crownpeak DXP ranks higher in 7/7 features

    WYSIWYG editor

    N/A
    0 Ratings
    7.5
    75%
    26 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    7.4
    74%
    26 Ratings

    Admin section

    N/A
    0 Ratings
    8.0
    80%
    25 Ratings

    Page templates

    N/A
    0 Ratings
    8.1
    81%
    27 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    8.1
    81%
    25 Ratings

    Publishing workflow

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Form generator

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    Web Content Management

    Confluence

    Feature Set Not Supported
    N/A
    7.8

    Crownpeak DXP

    78%
    Crownpeak DXP ranks higher in 4/4 features

    Content taxonomy

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    SEO support

    N/A
    0 Ratings
    8.3
    83%
    24 Ratings

    Bulk management

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    7.2
    72%
    21 Ratings

    Attribute Ratings

    • Atlassian Confluence is rated higher in 3 areas: Likelihood to Renew, Usability, Availability
    • Crownpeak DXP is rated higher in 7 areas: Performance, Support Rating, Configurability, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale
    • Atlassian Confluence and Crownpeak DXP are tied in 2 areas: Likelihood to Recommend, Implementation Rating

    Likelihood to Recommend

    8.3

    Confluence

    83%
    122 Ratings
    8.3

    Crownpeak DXP

    83%
    30 Ratings

    Likelihood to Renew

    9.8

    Confluence

    98%
    19 Ratings
    9.0

    Crownpeak DXP

    90%
    5 Ratings

    Usability

    8.3

    Confluence

    83%
    12 Ratings
    8.1

    Crownpeak DXP

    81%
    16 Ratings

    Availability

    9.0

    Confluence

    90%
    5 Ratings
    8.6

    Crownpeak DXP

    86%
    2 Ratings

    Performance

    8.0

    Confluence

    80%
    9 Ratings
    8.2

    Crownpeak DXP

    82%
    2 Ratings

    Support Rating

    6.0

    Confluence

    60%
    45 Ratings
    7.9

    Crownpeak DXP

    79%
    39 Ratings

    In-Person Training

    Confluence

    N/A
    0 Ratings
    9.1

    Crownpeak DXP

    91%
    1 Rating

    Online Training

    Confluence

    N/A
    0 Ratings
    8.2

    Crownpeak DXP

    82%
    2 Ratings

    Implementation Rating

    8.5

    Confluence

    85%
    6 Ratings
    8.5

    Crownpeak DXP

    85%
    28 Ratings

    Configurability

    6.0

    Confluence

    60%
    1 Rating
    8.0

    Crownpeak DXP

    80%
    4 Ratings

    Ease of integration

    8.0

    Confluence

    80%
    4 Ratings
    9.1

    Crownpeak DXP

    91%
    2 Ratings

    Product Scalability

    8.0

    Confluence

    80%
    2 Ratings
    8.6

    Crownpeak DXP

    86%
    2 Ratings

    Vendor post-sale

    8.0

    Confluence

    80%
    1 Rating
    9.1

    Crownpeak DXP

    91%
    4 Ratings

    Vendor pre-sale

    8.0

    Confluence

    80%
    1 Rating
    9.1

    Crownpeak DXP

    91%
    4 Ratings

    Likelihood to Recommend

    Atlassian

    It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
    Read full review

    Crownpeak

    Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
    Read full review

    Pros

    Atlassian

    • QUICK How-to Guides that can be generated and share instantly
    • One can subscribe to the pages and spaces and receive updates in the feed on their home page
    • Automatic Email notifications of new updates in the Confluence area
    • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
    Read full review

    Crownpeak

    • Build & manage digital experiences without dependency on your IT team
    • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
    • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
    Read full review

    Cons

    Atlassian

    • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
    • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
    • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
    Read full review

    Crownpeak

    • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
    • Integration with 3rd party digital asset management tools would be great.
    • Smoother integration with source control would be nice.
    Read full review

    Pricing Details

    Confluence

    Starting Price

    $10 per month

    Editions & Modules

    Confluence editions and modules pricing
    EditionModules
    Free0.001
    Standard5.002
    Premium10.003
    EnterpriseContact Sales4
    Server10.005
    Server2700.006
    Server5300.007
    Server10,200.008
    Server19,800.009
    Server30,000.0010
    Server45,000.0011
    Server90,000.0012
    Server150,000.0013
    Data Center15,000.0014
    Data Center30,000.0015
    Data Center52,000.0016
    Data Center79,200.0017
    Data Center105,600.0018
    Data Center132,000.0019
    Data Center143,000.0020
    Data Center154,000.0021
    Data Center165,000.0022
    Data Center176,000.0023
    Data Center187,000.0024
    Data Center198,000.0025
    Data Center209,000.0026
    Data Center220,000.0027

    Footnotes

    1. Free for 10 Users
    2. Per User Per Month
    3. Per User Per Month
    4. none
    5. 10 Users - Perpetual License
    6. 25 Users - Perpetual License
    7. 50 Users - Perpetual License
    8. 100 Users - Perpetual License
    9. 250 Users - Perpetual License
    10. 500 Users - Perpetual License
    11. 2,000 Users - Perpetual License
    12. 10,000 Users - Perpetual License
    13. 10,001+ Users - Perpetual License
    14. 500 Users - Annually
    15. 1,000 Users - Annually
    16. 2,000 Users - Annually
    17. 3,000 Users - Annually
    18. 4,000 Users - Annually
    19. 5,000 Users - Annually
    20. 10,000 Users - Annually
    21. 15,000 Users - Annually
    22. 20,000 Users - Annually
    23. 25,000 Users - Annually
    24. 30,000 Users - Annually
    25. 35,000 Users - Annually
    26. 40,000 Users - Annually
    27. 40,001+ Users - Annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Crownpeak DXP

    Starting Price

    Editions & Modules

    Crownpeak DXP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Atlassian

      I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
      Read full review

      Crownpeak

      None of our Crownpeak clients are currently thinking about replatforming.
      Read full review

      Usability

      Atlassian

      Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
      Read full review

      Crownpeak

      Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
      Read full review

      Reliability and Availability

      Atlassian

      I do not recall having outages or applications error so far, very reliable and available.
      Read full review

      Crownpeak

      We have never encountered any issues with the availability.
      Read full review

      Performance

      Atlassian

      Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
      Read full review

      Crownpeak

      Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
      Read full review

      Support Rating

      Atlassian

      This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
      Read full review

      Crownpeak

      Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
      Read full review

      In-Person Training

      Atlassian

      No answers on this topic

      Crownpeak

      We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
      Read full review

      Online Training

      Atlassian

      No answers on this topic

      Crownpeak

      My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
      Read full review

      Implementation Rating

      Atlassian

      Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
      This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
      Read full review

      Crownpeak

      SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
      Read full review

      Alternatives Considered

      Atlassian

      I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
      Read full review

      Crownpeak

      I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
      Read full review

      Scalability

      Atlassian

      This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
      Read full review

      Crownpeak

      In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
      Read full review

      Return on Investment

      Atlassian

      • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
      • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
      • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
      Read full review

      Crownpeak

      • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
      • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
      • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
      Read full review

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