Confluence vs Google Workspace (formerly G Suite) | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 1153 reviews and ratings

Score 9.1 out of 10

Based on 371 reviews and ratings

Feature Rating Comparison

Confluence

Google Workspace (formerly G Suite)

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Confluence

Google Workspace (formerly G Suite)

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Confluence

Google Workspace (formerly G Suite)

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

QUICK How-to Guides that can be generated and share instantly
One can subscribe to the pages and spaces and receive updates in the feed on their home page
Automatic Email notifications of new updates in the Confluence area
The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability

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Software Integration Tester

WirecardFinancial Services, 501-1000 employees

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Integration of Google Voice with contacts
The entire suite of product being available, and being able to interact
Storage and sharing with Google Drive
Gmail's easy to use flexibility and extended functionality
VERY good and attentive support 24/7
Very sophisticated, and relatively easy-to-use mail administration. (To me) It seems far more straightforward than Exchange.

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CEO (Chief Executive Officer)

Various (I work in IT support)Information Technology & Services, 11-50 employees

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Cons

Over the past 6 years the feature set has not significantly expanded
Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases

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Verified User

Technician in Information Technology

Marketing & Advertising Company, 51-200 employees

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Google Voice is an add-on feature rather than being included
Authorization of external applications and managing access for them could be easier
Meet has improved substantially over the past year, but still not quite up to feature parity with Zoom and others.

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Verified User

C-Level Executive in Information Technology

Computer Software Company, 11-50 employees

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Likelihood to Renew

Confluence 9.5

Based on 18 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

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Google Workspace (formerly G Suite) 10.0

Based on 3 answers

There is no better solution for cloud storage and real time collaboration. The amount of features included in G Suite is unmatched and out of other things we’ve tried over the years, nothing comes close to being as great of a tool.

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Verified User

Manager in Other

Events Services Company, 1-10 employees

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Usability

Confluence 8.5

Based on 11 answers

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

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Google Workspace (formerly G Suite) 9.0

Based on 4 answers

On the user end, it's great, probably some of the most user friendly products out there. On the admin side, it can get a little more arcane, but it's still better than a lot of other services. At worst I wrangle some CSVs to perform mass changes, but it's a far cry from the days of Powershell scripts or purely manual entry.

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Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

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Reliability and Availability

Confluence 9.0

Based on 5 answers

I do not recall having outages or applications error so far, very reliable and available.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

Confluence 8.8

Based on 9 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Confluence 8.3

Based on 44 answers

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Google Workspace (formerly G Suite) 8.5

Based on 15 answers

My experiences of getting support have been positive. Calling in is not overly difficult, but it does require getting a PIN. The knowledge of those responding to the calls has been impressive. I have managed to work with them to fix two Google bugs that I had identified. These bugs required a some technical expertise and the support staff were able to understand the issue and forward the concerns to the appropriate persons. The first bug was fixed with 24 hours. The second bug took a little longer, but it was also more complicated to reproduce.

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Verified User

Administrator in Corporate

Religious Institutions Company, 11-50 employees

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Implementation Rating

Confluence 8.0

Based on 5 answers

Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.

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Director, Build and Release Engineering

Cisco AppDynamicsInformation Technology & Services, 10,001+ employees

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Office365 did not exist when we moved to Google. At this point they are quite similar in capabilities.0365 has slightly more granular administration and compliance features and slightly lower barrier to entry for existing orgs that are already heavy users of Microsoft products. I think it is likely to be a better fit for larger organizations.

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Verified User

Director in Information Technology

Insurance Company, 501-1000 employees

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Scalability

Confluence 8.0

Based on 2 answers

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Confluence has increased cross-departmental visibility into content, activities, and projects
Confluence has also increased collaboration across teams
The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content

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Verified User

Manager in Information Technology

Information Services Company, 51-200 employees

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Scheduling meetings using Meet means the process is super simple and saves us time compared to creating a meeting via other services like Zoom.
Being able to share and collaborate on live docs, sheets and presentations means [we] can work together in real-time and no longer have to lean on sending static file attachments to each other.
Utilizing Groups to control permissions means we don't have to tediously give or revoke access to the shared drives when onboarding or offboarding - removing the person from the group takes care of all of that, saving time and giving us peace of mind.
Rich attribute data we can add to user accounts means we can use third-party apps to build org charts with all the relevant info we need to see, this means we don't have to manually maintain an org chart.

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Verified User

Analyst in Information Technology

Telecommunications Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confluence Editions & Modules

On-premise Edition

Server	10.00¹
Server	2700.00²
Server	5300.00³
Server	10,200.00⁴
Server	19,800.00⁵
Server	30,000.00⁶
Server	45,000.00⁷
Server	90,000.00⁸
Server	150,000.00⁹
Data Center	15,000.00¹⁰
Data Center	30,000.00¹¹
Data Center	52,000.00¹²
Data Center	79,200.00¹³
Data Center	105,600.00¹⁴
Data Center	132,000.00¹⁵
Data Center	143,000.00¹⁶
Data Center	154,000.00¹⁷
Data Center	165,000.00¹⁸
Data Center	176,000.00¹⁹
Data Center	187,000.00²⁰
Data Center	198,000.00²¹
Data Center	209,000.00²²
Data Center	220,000.00²³

10 Users - Perpetual License
25 Users - Perpetual License
50 Users - Perpetual License
100 Users - Perpetual License
250 Users - Perpetual License
500 Users - Perpetual License
2,000 Users - Perpetual License
10,000 Users - Perpetual License
10,001+ Users - Perpetual License
500 Users - Annually
1,000 Users - Annually
2,000 Users - Annually
3,000 Users - Annually
4,000 Users - Annually
5,000 Users - Annually
10,000 Users - Annually
15,000 Users - Annually
20,000 Users - Annually
25,000 Users - Annually
30,000 Users - Annually
35,000 Users - Annually
40,000 Users - Annually
40,001+ Users - Annually

SaaS Edition

Free	0.00¹
Standard	5.00²
Premium	10.00²
Enterprise	Contact Sales

Free for 10 Users
Per User Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Google Workspace (formerly G Suite) Editions & Modules

Edition

Business Starter	$6¹
Business Standard	$12¹
Business Plus	$18¹
Enterprise	Contact sales team

per user/per month

Additional Pricing Details

—

Rating Summary

Confluence

Google Workspace (formerly G Suite)

Confluence

Google Workspace (formerly G Suite)

Confluence

Google Workspace (formerly G Suite)

Confluence

Google Workspace (formerly G Suite)

Confluence

Google Workspace (formerly G Suite)

Confluence

Google Workspace (formerly G Suite)

Confluence

Google Workspace (formerly G Suite)

Confluence

Google Workspace (formerly G Suite)

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