What users are saying about
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Top Rated
1149 Ratings

Confluence

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Top Rated
1149 Ratings
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Score 8.1 out of 100
31 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

If you were a MSP looking to integrate your systems into a single system I would recommend [Ivanti Service Manager (powered by Heat)]. You really need someone who is strong with databases and integration to get the most out of the system, so either expect to pay an implementation specialist or employ your own as there is a lot of customization that needs to take place. We have had to add many custom fields and setup alerting on them to make this work for our business, but once it has been setup it was worked very well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
Ivanti Service Manager
Task Management
Confluence
7.9
Ivanti Service Manager
Gantt Charts
Confluence
7.9
Ivanti Service Manager
Scheduling
Confluence
7.2
Ivanti Service Manager
Workflow Automation
Confluence
7.9
Ivanti Service Manager
Mobile Access
Confluence
7.2
Ivanti Service Manager
Search
Confluence
7.8
Ivanti Service Manager
Visual planning tools
Confluence
7.8
Ivanti Service Manager

Communication

Confluence
8.0
Ivanti Service Manager
Chat
Confluence
6.4
Ivanti Service Manager
Notifications
Confluence
8.8
Ivanti Service Manager
Discussions
Confluence
8.0
Ivanti Service Manager
Surveys
Confluence
7.0
Ivanti Service Manager
Internal knowledgebase
Confluence
8.9
Ivanti Service Manager
Integrates with GoToMeeting
Confluence
6.0
Ivanti Service Manager
Integrates with Gmail and Google Hangouts
Confluence
9.3
Ivanti Service Manager
Integrates with Outlook
Confluence
9.6
Ivanti Service Manager

File Sharing & Management

Confluence
8.1
Ivanti Service Manager
Versioning
Confluence
8.7
Ivanti Service Manager
Video files
Confluence
7.6
Ivanti Service Manager
Audio files
Confluence
7.7
Ivanti Service Manager
Document collaboration
Confluence
8.6
Ivanti Service Manager
Access control
Confluence
8.7
Ivanti Service Manager
Advanced security features
Confluence
8.3
Ivanti Service Manager
Integrates with Google Drive
Confluence
7.8
Ivanti Service Manager
Device sync
Confluence
7.4
Ivanti Service Manager

Incident and problem management

Confluence
Ivanti Service Manager
8.6
Organize and prioritize service tickets
Confluence
Ivanti Service Manager
9.7
Expert directory
Confluence
Ivanti Service Manager
8.3
Service restoration
Confluence
Ivanti Service Manager
7.6
Self-service tools
Confluence
Ivanti Service Manager
8.6
Subscription-based notifications
Confluence
Ivanti Service Manager
8.7
ITSM collaboration and documentation
Confluence
Ivanti Service Manager
8.0
ITSM reports and dashboards
Confluence
Ivanti Service Manager
9.2

ITSM asset management

Confluence
Ivanti Service Manager
9.1
Configuration mangement
Confluence
Ivanti Service Manager
9.0
Asset management dashboard
Confluence
Ivanti Service Manager
9.2
Policy and contract enforcement
Confluence
Ivanti Service Manager
9.0

Change management

Confluence
Ivanti Service Manager
9.0
Change requests repository
Confluence
Ivanti Service Manager
9.4
Change calendar
Confluence
Ivanti Service Manager
8.6
Service-level management
Confluence
Ivanti Service Manager
9.0

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

Ivanti Service Manager

  • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
  • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
  • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
Anonymous | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

  • Had a little trouble sending some files remotely a few times, but it could have been on our end.
  • The system was a little different from what we were used to. We had to drill down into the program a bit more than expected.
  • We couldn't tell if some of our older machines were having problems with it, or if it was the program itself.
Calvin Tracy | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Ivanti Service Manager

Ivanti Service Manager 10.0
Based on 2 answers
We are fully committed to this system. After customizing it for the past 3 years we have no plans to change
Anonymous | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

Ivanti Service Manager 9.0
Based on 4 answers
There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

Ivanti Service Manager

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 8.8
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Ivanti Service Manager

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

Ivanti Service Manager 9.2
Based on 6 answers
Ivanti Support does a reasonably good job at support but lacks hands-on consulting expertise and ability to raise enhancement requests. Ivanti outsources all their project to business partners, so experience will vary. Working directly with an experience ISM Consulting company like a19 consulting overcomes many obstacles and hurdles faced with business partners
Gregor Anton | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

Ivanti Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

Ivanti Service Manager

During our RFP and RFI, we were able to review Ivanti Service Manager (powered by Heat) against other companies to see the capabilities and cost structure they offered. Hands down, Ivanti Service Manager (powered by Heat) was an overwhelming success. Having the ability to use a model that is more like a retail company allowed us to expand to what is best for us.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

  • In the Classroom Support department, this has provided a quick access system available via tablet for technicians on the go and has improved response time.
  • In the Helpdesk, this has assisted in the automation of repetitive tasks and assisted with providing better accountability for the completion of an assigned task.
Cameron Council | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Ivanti Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ivanti Service Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
Ivanti Service Manager
8.8

Likelihood to Renew

Confluence
9.5
Ivanti Service Manager
10.0

Usability

Confluence
8.5
Ivanti Service Manager
9.0

Reliability and Availability

Confluence
9.0
Ivanti Service Manager

Performance

Confluence
8.8
Ivanti Service Manager

Support Rating

Confluence
8.3
Ivanti Service Manager
9.2

Implementation Rating

Confluence
8.0
Ivanti Service Manager

Scalability

Confluence
8.0
Ivanti Service Manager

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