What users are saying about
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Top Rated
1663 Ratings

Confluence

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Top Rated
1663 Ratings
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Score 8.2 out of 100
36 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Project Management

    7.5

    Confluence

    75%

    Ivanti Service Manager

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 7/7 features

    Task Management

    7.7
    77%
    83 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    55 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.8
    68%
    80 Ratings
    N/A
    0 Ratings

    Search

    7.8
    78%
    103 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.4
    74%
    82 Ratings
    N/A
    0 Ratings

    Communication

    8.0

    Confluence

    80%

    Ivanti Service Manager

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Chat

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Notifications

    8.6
    86%
    103 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    97 Ratings
    N/A
    0 Ratings

    Surveys

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    9.3
    93%
    97 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Confluence

    83%

    Ivanti Service Manager

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Versioning

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Video files

    7.7
    77%
    66 Ratings
    N/A
    0 Ratings

    Audio files

    8.0
    80%
    60 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    100 Ratings
    N/A
    0 Ratings

    Access control

    8.8
    88%
    98 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.6
    86%
    74 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    7.9
    79%
    47 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    46 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Confluence

    Feature Set Not Supported
    N/A
    8.4

    Ivanti Service Manager

    84%
    Ivanti Service Manager (powered by Heat) ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.1
    91%
    19 Ratings

    Expert directory

    N/A
    0 Ratings
    7.8
    78%
    17 Ratings

    Service restoration

    N/A
    0 Ratings
    7.7
    77%
    15 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.2
    82%
    18 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.1
    81%
    18 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    9.1
    91%
    19 Ratings

    ITSM asset management

    Confluence

    Feature Set Not Supported
    N/A
    8.9

    Ivanti Service Manager

    89%
    Ivanti Service Manager (powered by Heat) ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.8
    88%
    18 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Change management

    Confluence

    Feature Set Not Supported
    N/A
    9.1

    Ivanti Service Manager

    91%
    Ivanti Service Manager (powered by Heat) ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Change calendar

    N/A
    0 Ratings
    9.2
    92%
    16 Ratings

    Service-level management

    N/A
    0 Ratings
    9.1
    91%
    13 Ratings

    Attribute Ratings

    • Atlassian Confluence is rated higher in 2 areas: Likelihood to Renew, Usability
    • Ivanti Service Manager (powered by Heat) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.3

    Confluence

    83%
    122 Ratings
    8.5

    Ivanti Service Manager

    85%
    20 Ratings

    Likelihood to Renew

    9.7

    Confluence

    97%
    19 Ratings
    8.9

    Ivanti Service Manager

    89%
    4 Ratings

    Usability

    8.3

    Confluence

    83%
    12 Ratings
    8.2

    Ivanti Service Manager

    82%
    7 Ratings

    Availability

    9.0

    Confluence

    90%
    5 Ratings

    Ivanti Service Manager

    N/A
    0 Ratings

    Performance

    8.0

    Confluence

    80%
    9 Ratings

    Ivanti Service Manager

    N/A
    0 Ratings

    Support Rating

    6.4

    Confluence

    64%
    45 Ratings
    9.1

    Ivanti Service Manager

    91%
    10 Ratings

    Implementation Rating

    8.4

    Confluence

    84%
    6 Ratings

    Ivanti Service Manager

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    Confluence

    N/A
    0 Ratings
    8.5

    Ivanti Service Manager

    85%
    3 Ratings

    Product Scalability

    8.0

    Confluence

    80%
    2 Ratings

    Ivanti Service Manager

    N/A
    0 Ratings

    Professional Services

    Confluence

    N/A
    0 Ratings
    8.1

    Ivanti Service Manager

    81%
    3 Ratings

    Likelihood to Recommend

    Confluence

    It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
    Abhishek Nandi | TrustRadius Reviewer

    Ivanti Service Manager

    If you were a MSP looking to integrate your systems into a single system I would recommend [Ivanti Service Manager (powered by Heat)]. You really need someone who is strong with databases and integration to get the most out of the system, so either expect to pay an implementation specialist or employ your own as there is a lot of customization that needs to take place. We have had to add many custom fields and setup alerting on them to make this work for our business, but once it has been setup it was worked very well.
    Anonymous | TrustRadius Reviewer

    Pros

    Confluence

    • QUICK How-to Guides that can be generated and share instantly
    • One can subscribe to the pages and spaces and receive updates in the feed on their home page
    • Automatic Email notifications of new updates in the Confluence area
    • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
    Binoy Shah | TrustRadius Reviewer

    Ivanti Service Manager

    • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
    • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
    • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
    Anonymous | TrustRadius Reviewer

    Cons

    Confluence

    • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
    • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
    • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
    Hari kapse | TrustRadius Reviewer

    Ivanti Service Manager

    • Had a little trouble sending some files remotely a few times, but it could have been on our end.
    • The system was a little different from what we were used to. We had to drill down into the program a bit more than expected.
    • We couldn't tell if some of our older machines were having problems with it, or if it was the program itself.
    Calvin Tracy | TrustRadius Reviewer

    Pricing Details

    Confluence

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per month

    Confluence Editions & Modules

    On-premise Edition
    Server10.001
    Server2700.002
    Server5300.003
    Server10,200.004
    Server19,800.005
    Server30,000.006
    Server45,000.007
    Server90,000.008
    Server150,000.009
    Data Center15,000.0010
    Data Center30,000.0011
    Data Center52,000.0012
    Data Center79,200.0013
    Data Center105,600.0014
    Data Center132,000.0015
    Data Center143,000.0016
    Data Center154,000.0017
    Data Center165,000.0018
    Data Center176,000.0019
    Data Center187,000.0020
    Data Center198,000.0021
    Data Center209,000.0022
    Data Center220,000.0023
    1. 10 Users - Perpetual License
    2. 25 Users - Perpetual License
    3. 50 Users - Perpetual License
    4. 100 Users - Perpetual License
    5. 250 Users - Perpetual License
    6. 500 Users - Perpetual License
    7. 2,000 Users - Perpetual License
    8. 10,000 Users - Perpetual License
    9. 10,001+ Users - Perpetual License
    10. 500 Users - Annually
    11. 1,000 Users - Annually
    12. 2,000 Users - Annually
    13. 3,000 Users - Annually
    14. 4,000 Users - Annually
    15. 5,000 Users - Annually
    16. 10,000 Users - Annually
    17. 15,000 Users - Annually
    18. 20,000 Users - Annually
    19. 25,000 Users - Annually
    20. 30,000 Users - Annually
    21. 35,000 Users - Annually
    22. 40,000 Users - Annually
    23. 40,001+ Users - Annually
    SaaS Edition
    Free0.001
    Standard5.002
    Premium10.002
    EnterpriseContact Sales
    1. Free for 10 Users
    2. Per User Per Month
    3. none
    Additional Pricing Details

    Ivanti Service Manager

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Ivanti Service Manager Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Confluence

    Confluence 9.7
    Based on 19 answers
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Charles Thomasset, MBA | TrustRadius Reviewer

    Ivanti Service Manager

    Ivanti Service Manager 8.9
    Based on 4 answers
    We are fully committed to this system. After customizing it for the past 3 years we have no plans to change
    Anonymous | TrustRadius Reviewer

    Usability

    Confluence

    Confluence 8.3
    Based on 12 answers
    Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
    Anonymous | TrustRadius Reviewer

    Ivanti Service Manager

    Ivanti Service Manager 8.2
    Based on 7 answers
    There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Confluence

    Confluence 9.0
    Based on 5 answers
    I do not recall having outages or applications error so far, very reliable and available.
    Normand Whitehead | TrustRadius Reviewer

    Ivanti Service Manager

    No score
    No answers yet
    No answers on this topic

    Performance

    Confluence

    Confluence 8.0
    Based on 9 answers
    Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
    Kaleb-John Loo | TrustRadius Reviewer

    Ivanti Service Manager

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Confluence

    Confluence 6.4
    Based on 45 answers
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Anonymous | TrustRadius Reviewer

    Ivanti Service Manager

    Ivanti Service Manager 9.1
    Based on 10 answers
    Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
    Jesse Miller | TrustRadius Reviewer

    Implementation Rating

    Confluence

    Confluence 8.4
    Based on 6 answers
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Bill Kratzer | TrustRadius Reviewer

    Ivanti Service Manager

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Confluence

    I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
    Benoît Desroches | TrustRadius Reviewer

    Ivanti Service Manager

    Both products are very capable players in the Enterprise Service Management space, providing custom and secure environments which make it easy for multiple lines of business to co-exist on one common platform, with Ivanti Service Manager providing a more flexible concurrent licensing model, together with lower implementation and ownership costs.
    Mark Temple | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Confluence

    No score
    No answers yet
    No answers on this topic

    Ivanti Service Manager

    Ivanti Service Manager 8.5
    Based on 3 answers
    On-premises vs being in Ivanti's Cloud is about 3-5 times the cost.
    Jesse Miller | TrustRadius Reviewer

    Scalability

    Confluence

    Confluence 8.0
    Based on 2 answers
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Anonymous | TrustRadius Reviewer

    Ivanti Service Manager

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Confluence

    No score
    No answers yet
    No answers on this topic

    Ivanti Service Manager

    Ivanti Service Manager 8.1
    Based on 3 answers
    There are many companies for you to choose from. Many have expertise in specific areas. I highly recommend making sure you find one that can work for your specific project needs and then be willing to go in a different direction if needed. There are a few companies that have the personnel to cover everyone's basis but truthfully not many.
    Jesse Miller | TrustRadius Reviewer

    Return on Investment

    Confluence

    • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
    • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
    • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
    Brandon Patton | TrustRadius Reviewer

    Ivanti Service Manager

    • Consulting engagement budget can balloon with Ivanti Business Partners.
    • With a19 Consulting the ROI has significantly improved with improved automation, workflows, and integration.
    • a19 Consulting's Asset Scanner and Manager integration with Procurement has significantly streamlined operations in tracking Assets, Shipments, packing slips, invoices.
    • a19 Consulting's Project Tracker has made managing the Ivanti Service Manager implementation a breeze and cut out the need for a project manager, allowing customers to work directly with the consultant for an efficient hands-on-roll-up-your-sleeves implementation, with optimal use of consulting time.
    • a19 Consulting's Change Control features allow for easy and seamless integration with ISM and communication/notifications to Service Desk and IT Staff.
    Gregor Anton | TrustRadius Reviewer

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