What users are saying about
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1152 Ratings
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1924 Ratings

Confluence

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Score 8.2 out of 100

Jira Software

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1924 Ratings
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Score 8.2 out of 100

Highlights

Confluence and Jira are pieces of software created by Atlassian. Though the products have some overlap, they both serve different business needs.

Confluence is a collaboration tool used by organizations to track the progress of projects, set up wiki-like structures, and allow users to share thoughts and ideas. Jira is software that is meant to provide in-depth ticket and milestone tracking throughout a project’s life cycle. 

Both Confluence and Jira are used by small, medium, and large businesses due to their ability to scale based on the demands of a project. 

Features

Confluence and Jira offer a number of features that make them an attractive proposition to companies. 

Confluence allows teams collaboration spaces where they can set up boards for discussions or wiki-style documentation for initiatives. With this comes excellent search capabilities for users to easily find what they need. Confluence also offers a plethora of department-based templates so users can get started quickly to meet the needs of teammates or customers. 

As mentioned before, Jira is more detailed and is suited to tracking progression through a project. It allows users to set up complex workflows and diagrams to navigate the life of releases. Jira also offers built-in analytics so users know which goals need to be reached and which ones have been achieved. Jira is an excellent tool for agile software development. It allows users to set up boards to track sprint progression and the ability to log defects during a release. 

Limitations

Depending on the use case, Confluence and Jira users may find faults in a few areas of these programs. 

Confluence users report having difficulty with version control in documents. Teams will want to make their version editing intentions clear due to other groups due to Confluence’s inability to monitor this. While Confluence offers the ability for users to edit documents concurrently, some users have experienced issues with this functionality. One other slight downside to Confluence is that users may need to select additional add-ons to achieve their goals and these add-ons are available for a fee. 

Jira users have complained that the user interface is complicated and takes time to get used to. Another issue is that there are sometimes multiple ways for users to achieve the same goal which can lead to training confusion. Jira users also note that it does not support access restrictions for individuals and that file upload size limits can cause issues.  

Pricing

A free version of Confluence is available and supports up to 10 users and allows unlimited spaces and pages. A Standard package is available for up to 10 users that expands on the free version with page permissions and archives for $10 monthly. A Premium tier is available for $10 per user and has a limit of 10,000 users. This tier includes unlimited cloud storage and 24/7 support. All plans can also be purchased on a yearly basis. 

Jira also offers a free version for up to 10 users which includes scrum and kanban boards and roadmaps. The Standard package is available for up to 10 users and includes audit logs and advanced permissions for $10 a month. A Premium tier is available for $14 per month per user on average and offers unlimited storage, sandboxing, and advanced roadmaps. All plans can also be purchased on a yearly basis.  

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

Jira Software

Jira [Software] is the best choice for software development projects and any type of creative project with people working on site or from remote locations. Jira is ideal for agile processes.
Obviously, you can plan and manage a software development project using a Jira Software Kanban board or you can use Scrum workflow if projects are complex, but you can also manage your CRM process with Jira Software using a Kanban board. In other words, Jira Software is ideal for software companies, creative companies and of course for organizations with a Software Department.
However, Jira is not an automation tool, you can manage projects and daily work with Jira Software, but you should not try to automate processes with Jira boards, for that type of requirement there are other technologies.
Dustin Ghia | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
Jira Software
Task Management
Confluence
7.9
Jira Software
Gantt Charts
Confluence
7.9
Jira Software
Scheduling
Confluence
7.2
Jira Software
Workflow Automation
Confluence
7.9
Jira Software
Mobile Access
Confluence
7.2
Jira Software
Search
Confluence
7.8
Jira Software
Visual planning tools
Confluence
7.8
Jira Software

Communication

Confluence
8.0
Jira Software
Chat
Confluence
6.4
Jira Software
Notifications
Confluence
8.8
Jira Software
Discussions
Confluence
8.0
Jira Software
Surveys
Confluence
7.0
Jira Software
Internal knowledgebase
Confluence
8.9
Jira Software
Integrates with GoToMeeting
Confluence
6.0
Jira Software
Integrates with Gmail and Google Hangouts
Confluence
9.3
Jira Software
Integrates with Outlook
Confluence
9.6
Jira Software

File Sharing & Management

Confluence
8.1
Jira Software
Versioning
Confluence
8.7
Jira Software
Video files
Confluence
7.6
Jira Software
Audio files
Confluence
7.7
Jira Software
Document collaboration
Confluence
8.6
Jira Software
Access control
Confluence
8.7
Jira Software
Advanced security features
Confluence
8.3
Jira Software
Integrates with Google Drive
Confluence
7.8
Jira Software
Device sync
Confluence
7.4
Jira Software

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

Jira Software

  • Jira is particularly good at holding all our goals and tasks, all of them being well described within the software and
  • Jira has integration with a lot of 3rd party tools
  • Navigation between boards and backlogs is seamless, all of them being linked to each other
Alexander Delivlaev | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

Jira Software

  • Does not integrate with CM tool, such as SVN, which would be useful for managing software releases.
  • Search features are difficult to use and to import results for reporting. There is some learning curve on these features since it is using programming language.
  • The Kanban board on Jira [has bugs] and often produces error alerts, even though changing a status still works.
  • For certain projects in the software , it is less intuitive to close an item. For instance, sometimes you have to move the item back to TO DO status in order to close it out.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Jira Software

Jira Software 10.0
Based on 34 answers
While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
Anonymous | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 8.1
Based on 25 answers
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Elissa Bernstein | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

Jira Software

Jira Software 5.3
Based on 6 answers
No answer on this topic is available.

Performance

Confluence

Confluence 8.8
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Jira Software

Jira Software 8.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 8.7
Based on 43 answers
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Anonymous | TrustRadius Reviewer

Online Training

Confluence

No score
No answers yet
No answers on this topic

Jira Software

Jira Software 8.0
Based on 1 answer
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Anonymous | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

Jira Software

Jira Software 9.0
Based on 2 answers
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic | TrustRadius Reviewer

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

Jira Software

Jira [Sofware] being the market leader, it is a lot easier to sell internally when it comes to the core product (backlog management). The additional scenarios that are supported, such as service ticketing and knowledge base management, can also be added whenever you feel ready with little change management and disruption. However the performance was a bit disappointing when compared to direct competitors, with Jira [Software] taking its time to load heavy kanban boards.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Jira Software

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

Jira Software

  • Jira Software is low cost for few users, so it was cost-effective for a small team.
  • As we looked to expand our use of Jira, the costs rose dramatically.
  • We decided to drop Jira Software because it ultimately didn't meet our organization's needs beyond a small group of users.
Anonymous | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Jira Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jira Software Editions & Modules

Edition
FreeFree
Standard7.002
Premium14.002
EnterpriseContact Sales
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
Jira Software
8.7

Likelihood to Renew

Confluence
9.5
Jira Software
10.0

Usability

Confluence
8.5
Jira Software
8.1

Reliability and Availability

Confluence
9.0
Jira Software
5.3

Performance

Confluence
8.8
Jira Software
8.0

Support Rating

Confluence
8.3
Jira Software
8.7

Online Training

Confluence
Jira Software
8.0

Implementation Rating

Confluence
8.0
Jira Software
9.0

Scalability

Confluence
8.0
Jira Software

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