Top Rated
1819 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
116 Ratings
Top Rated
1819 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Khoros Communities

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Project Management

    7.5

    Confluence

    75%

    Khoros Communities

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 7/7 features

    Task Management

    7.7
    77%
    83 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    55 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.8
    68%
    80 Ratings
    N/A
    0 Ratings

    Search

    7.9
    79%
    103 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    82 Ratings
    N/A
    0 Ratings

    Communication

    8.0

    Confluence

    80%

    Khoros Communities

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Chat

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Notifications

    8.5
    85%
    103 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    97 Ratings
    N/A
    0 Ratings

    Surveys

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    9.4
    94%
    97 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Confluence

    83%

    Khoros Communities

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Versioning

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Video files

    7.6
    76%
    66 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    60 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.4
    84%
    100 Ratings
    N/A
    0 Ratings

    Access control

    8.9
    89%
    98 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.6
    86%
    74 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.0
    80%
    47 Ratings
    N/A
    0 Ratings

    Device sync

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atlassian Confluence is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Product Scalability
    • Khoros Communities is rated higher in 2 areas: Support Rating, Implementation Rating
    • Atlassian Confluence and Khoros Communities are tied in 1 area: Availability

    Likelihood to Recommend

    8.3

    Confluence

    83%
    122 Ratings
    7.5

    Khoros Communities

    75%
    76 Ratings

    Likelihood to Renew

    9.8

    Confluence

    98%
    19 Ratings
    7.3

    Khoros Communities

    73%
    4 Ratings

    Usability

    8.3

    Confluence

    83%
    12 Ratings
    7.3

    Khoros Communities

    73%
    2 Ratings

    Availability

    9.0

    Confluence

    90%
    5 Ratings
    9.0

    Khoros Communities

    90%
    2 Ratings

    Performance

    8.0

    Confluence

    80%
    9 Ratings

    Khoros Communities

    N/A
    0 Ratings

    Support Rating

    6.0

    Confluence

    60%
    45 Ratings
    6.8

    Khoros Communities

    68%
    5 Ratings

    In-Person Training

    Confluence

    N/A
    0 Ratings
    9.1

    Khoros Communities

    91%
    1 Rating

    Online Training

    Confluence

    N/A
    0 Ratings
    4.5

    Khoros Communities

    45%
    2 Ratings

    Implementation Rating

    8.5

    Confluence

    85%
    6 Ratings
    10.0

    Khoros Communities

    100%
    2 Ratings

    Configurability

    6.0

    Confluence

    60%
    1 Rating

    Khoros Communities

    N/A
    0 Ratings

    Ease of integration

    8.0

    Confluence

    80%
    4 Ratings

    Khoros Communities

    N/A
    0 Ratings

    Product Scalability

    8.0

    Confluence

    80%
    2 Ratings
    7.7

    Khoros Communities

    77%
    67 Ratings

    Vendor post-sale

    8.0

    Confluence

    80%
    1 Rating

    Khoros Communities

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    Confluence

    80%
    1 Rating

    Khoros Communities

    N/A
    0 Ratings

    Likelihood to Recommend

    Atlassian

    It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    I describe Khoros as the salesforce of community software in that it's customizable and enterprise, however it can be a beast to use. There isn't any standout in the community field (in my opinion) so if you're looking for an enterprise community software, it'll serve you well. I do think it's important to realize you can't manage this without the proper buy in from your company when it comes to development of the site. You shouldn't be using Khoros if you only have a front end community manager. If you're going all in on community and need a solution that will scale as you grow, consider Khoros amongst your vendors and see how you like it. It's worth checking out.
    Read full review

    Pros

    Atlassian

    • QUICK How-to Guides that can be generated and share instantly
    • One can subscribe to the pages and spaces and receive updates in the feed on their home page
    • Automatic Email notifications of new updates in the Confluence area
    • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    • Collaboration with other Khoros customers to understand what works and doesn't work within other communities.
    • Support documentation makes it easy to find information when looking for technical resources.
    • Our account team is always in communication with us to ensure we are aware of roadmap updates.
    Read full review

    Cons

    Atlassian

    • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
    • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
    • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    • I feel that the professional services engagements need to be better. There is a lot of miscommunication, and a lack of clear outcomes, goals, and timelines. It can take weeks to get meetings on the books and a team assembled to start getting work done.
    • Documentation on their website, at times, is outdated or incorrect. Sometimes the product doesn't even work as described in some of their documentation
    • The admin console could use a nice fresh UI overhaul. While it's functional, it would be nice to see a more modern UI for the area where most community managers are spending a decent amount of time
    Read full review

    Pricing Details

    Confluence

    Starting Price

    $10 per month

    Editions & Modules

    Confluence editions and modules pricing
    EditionModules
    Free0.001
    Standard5.002
    Premium10.003
    EnterpriseContact Sales4
    Server10.005
    Server2700.006
    Server5300.007
    Server10,200.008
    Server19,800.009
    Server30,000.0010
    Server45,000.0011
    Server90,000.0012
    Server150,000.0013
    Data Center15,000.0014
    Data Center30,000.0015
    Data Center52,000.0016
    Data Center79,200.0017
    Data Center105,600.0018
    Data Center132,000.0019
    Data Center143,000.0020
    Data Center154,000.0021
    Data Center165,000.0022
    Data Center176,000.0023
    Data Center187,000.0024
    Data Center198,000.0025
    Data Center209,000.0026
    Data Center220,000.0027

    Footnotes

    1. Free for 10 Users
    2. Per User Per Month
    3. Per User Per Month
    4. none
    5. 10 Users - Perpetual License
    6. 25 Users - Perpetual License
    7. 50 Users - Perpetual License
    8. 100 Users - Perpetual License
    9. 250 Users - Perpetual License
    10. 500 Users - Perpetual License
    11. 2,000 Users - Perpetual License
    12. 10,000 Users - Perpetual License
    13. 10,001+ Users - Perpetual License
    14. 500 Users - Annually
    15. 1,000 Users - Annually
    16. 2,000 Users - Annually
    17. 3,000 Users - Annually
    18. 4,000 Users - Annually
    19. 5,000 Users - Annually
    20. 10,000 Users - Annually
    21. 15,000 Users - Annually
    22. 20,000 Users - Annually
    23. 25,000 Users - Annually
    24. 30,000 Users - Annually
    25. 35,000 Users - Annually
    26. 40,000 Users - Annually
    27. 40,001+ Users - Annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Khoros Communities

    Starting Price

    Editions & Modules

    Khoros Communities editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing is variable based on the needs of the customer.

      Learn More

      Likelihood to Renew

      Atlassian

      I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      Community has worked well for over the year. However, there have been a lot more technical and feature issues we have been seeing in last year or so. Also customer support has not been very quick to address issues. SO there are things that can definitely be improved on Khoros end
      Read full review

      Usability

      Atlassian

      Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      Like every backend, it can always be improved upon. The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
      Read full review

      Reliability and Availability

      Atlassian

      I do not recall having outages or applications error so far, very reliable and available.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
      Read full review

      Performance

      Atlassian

      Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      No answers on this topic

      Support Rating

      Atlassian

      This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
      Read full review

      In-Person Training

      Atlassian

      No answers on this topic

      Khoros (Formerly Spredfast + Lithium)

      I think it is engaging and has good instructors.
      Read full review

      Online Training

      Atlassian

      No answers on this topic

      Khoros (Formerly Spredfast + Lithium)

      It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
      Read full review

      Implementation Rating

      Atlassian

      Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
      This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

      Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

      We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

      Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

      Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

      The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
      Read full review

      Alternatives Considered

      Atlassian

      I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      WordPress, Guild, tribe - all have pros and cons vs Khoros. The primary concern of Khoros vs other platforms is cost. For the price difference, Khoros *should* be a no-brainer choice. No one should ever consider using any platform other than Khoros... so why do people consider other platforms?
      Read full review

      Scalability

      Atlassian

      This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      The platform is incredibly scalable and provides the flexibility to use it out-of-the-box or customize it to whatever extent is needed. It has very powerful APIs and is built in modular way that allows pages, components and other elements to be constructed easily.
      Read full review

      Return on Investment

      Atlassian

      • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
      • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
      • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
      Read full review

      Khoros (Formerly Spredfast + Lithium)

      • When we switched from Yammer to here, it really increased visibility of the community to the general public, the media, and in search results.
      • It's created dynamic relationships and shortened the gap between Microsoft employees, MVPs, and other users.
      • It's been a great place for software products to gather feedback from users, and for users to feel they have the inside track.
      Read full review

      Screenshots

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