What users are saying about
1078 Ratings
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Score 8 out of 100
42 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Confluence

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Anonymous | TrustRadius Reviewer

System Center Service Manager

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
Mostafa Dakam | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.9
System Center Service Manager
Task Management
Confluence
8.6
System Center Service Manager
Gantt Charts
Confluence
7.9
System Center Service Manager
Scheduling
Confluence
7.2
System Center Service Manager
Workflow Automation
Confluence
7.7
System Center Service Manager
Mobile Access
Confluence
8.0
System Center Service Manager
Search
Confluence
7.9
System Center Service Manager
Visual planning tools
Confluence
7.9
System Center Service Manager

Communication

Confluence
8.0
System Center Service Manager
Chat
Confluence
6.4
System Center Service Manager
Notifications
Confluence
8.8
System Center Service Manager
Discussions
Confluence
8.2
System Center Service Manager
Surveys
Confluence
7.0
System Center Service Manager
Internal knowledgebase
Confluence
8.8
System Center Service Manager
Integrates with GoToMeeting
Confluence
6.0
System Center Service Manager
Integrates with Gmail and Google Hangouts
Confluence
9.3
System Center Service Manager
Integrates with Outlook
Confluence
9.6
System Center Service Manager

File Sharing & Management

Confluence
8.4
System Center Service Manager
Versioning
Confluence
8.6
System Center Service Manager
Video files
Confluence
8.0
System Center Service Manager
Audio files
Confluence
8.2
System Center Service Manager
Document collaboration
Confluence
8.8
System Center Service Manager
Access control
Confluence
9.0
System Center Service Manager
Advanced security features
Confluence
8.8
System Center Service Manager
Integrates with Google Drive
Confluence
8.0
System Center Service Manager
Device sync
Confluence
8.0
System Center Service Manager

Incident and problem management

Confluence
System Center Service Manager
7.5
Organize and prioritize service tickets
Confluence
System Center Service Manager
8.0
Expert directory
Confluence
System Center Service Manager
7.1
Service restoration
Confluence
System Center Service Manager
6.9
Self-service tools
Confluence
System Center Service Manager
7.6
Subscription-based notifications
Confluence
System Center Service Manager
7.1
ITSM collaboration and documentation
Confluence
System Center Service Manager
8.6
ITSM reports and dashboards
Confluence
System Center Service Manager
7.5

ITSM asset management

Confluence
System Center Service Manager
7.6
Configuration mangement
Confluence
System Center Service Manager
9.1
Asset management dashboard
Confluence
System Center Service Manager
7.7
Policy and contract enforcement
Confluence
System Center Service Manager
6.1

Change management

Confluence
System Center Service Manager
6.8
Change requests repository
Confluence
System Center Service Manager
6.2
Change calendar
Confluence
System Center Service Manager
6.2
Service-level management
Confluence
System Center Service Manager
7.9

Pros

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
Anonymous | TrustRadius Reviewer

System Center Service Manager

  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
Anonymous | TrustRadius Reviewer

Cons

Confluence

  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Chris Snelling, CFA | TrustRadius Reviewer

System Center Service Manager

  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
Matthew Smith | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

System Center Service Manager

No score
No answers yet
No answers on this topic

Usability

Confluence

Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

System Center Service Manager

No score
No answers yet
No answers on this topic

Reliability and Availability

Confluence

Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.
Anonymous | TrustRadius Reviewer

System Center Service Manager

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

System Center Service Manager

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

System Center Service Manager

System Center Service Manager 8.4
Based on 3 answers
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
Mostafa Dakam | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 9.0
Based on 3 answers
Great process overall
Anonymous | TrustRadius Reviewer

System Center Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

System Center Service Manager

We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

System Center Service Manager

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

System Center Service Manager

  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Anonymous | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

System Center Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

System Center Service Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.5
System Center Service Manager
8.0

Likelihood to Renew

Confluence
10.0
System Center Service Manager

Usability

Confluence
8.6
System Center Service Manager

Reliability and Availability

Confluence
10.0
System Center Service Manager

Performance

Confluence
9.8
System Center Service Manager

Support Rating

Confluence
8.5
System Center Service Manager
8.4

Implementation Rating

Confluence
9.0
System Center Service Manager

Scalability

Confluence
10.0
System Center Service Manager

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