Confluence vs OpenText XM Fax | TrustRadius

What users are saying about

Score 8 out of 10

Based on 1078 reviews and ratings

Score 9.3 out of 10

Based on 17 reviews and ratings

Feature Rating Comparison

Confluence

OpenText XM Fax

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Confluence

OpenText XM Fax

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Confluence

OpenText XM Fax

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
The parent and child relationships between pages makes organizing your content much easier.
If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.

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Verified User

Manager in Information Technology

Information Services Company, 51-200 employees

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Faxes deliver straight to your email, no paper waste, high availability, can be access through email applications, web browser or handheld devices
Sending faxes are easy as simple composing email. You can attach different types of document.
Customized faxing profiles for outbound faxing, create multiple formats (layouts) for incoming or outgoing faxes
Great tech support

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Verified User

Contributor in Information Technology

Information Technology and Services Company, 51-200 employees

View all 7 answers on this topic

Cons

Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.

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Chris Snelling, CFA

Investments and Treasury Manager

TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees

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Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

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Senior IT Business Analyst

Stewart TitleFinancial Services, 5001-10,000 employees

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Likelihood to Renew

Confluence 10.0

Based on 15 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

Confluence 8.6

Based on 9 answers

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Confluence 10.0

Based on 4 answers

It is always on, always ready. It is very adaptable and reliable.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

Confluence 9.8

Based on 8 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Confluence 8.5

Based on 41 answers

I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.

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Systems Engineer

Cold Spring Harbor LaboratoryResearch, 501-1000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Confluence 9.0

Based on 3 answers

Great process overall

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.

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Alexandria Alvarez Gerbasi

Chief Administrative Officer

OVS Group LLCOil & Energy, 51-200 employees

View all 85 answers on this topic

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

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Dorothy Spencer

Lead IT Specialist for PBI Bank, Inc. (Headquarter location)

PBI Bank, Inc.Banking, 201-500 employees

View all 7 answers on this topic

Scalability

Confluence 10.0

Based on 1 answer

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.

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Holly Wallace Nielsen

Sales Manager

Incorporate MassageHealth, Wellness and Fitness, 51-200 employees

View all 85 answers on this topic

Overall it expedites approvals when an approving authority is mobile, effectively helping to ensure no slow down in business.
It works wherever you are so nobody is waiting for an approval and even people outside the company can use it.

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District Sales Manager

FairstoneFinancial Services, 501-1000 employees

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Screenshots

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See All (6) OpenText XM Fax Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confluence Editions & Modules

On-premise Edition

Server	10.00¹
Server	2700.00²
Server	5300.00³
Server	10,200.00⁴
Server	19,800.00⁵
Server	30,000.00⁶
Server	45,000.00⁷
Server	90,000.00⁸
Server	150,000.00⁹
Data Center	15,000.00¹⁰
Data Center	30,000.00¹¹
Data Center	52,000.00¹²
Data Center	79,200.00¹³
Data Center	105,600.00¹⁴
Data Center	132,000.00¹⁵
Data Center	143,000.00¹⁶
Data Center	154,000.00¹⁷
Data Center	165,000.00¹⁸
Data Center	176,000.00¹⁹
Data Center	187,000.00²⁰
Data Center	198,000.00²¹
Data Center	209,000.00²²
Data Center	220,000.00²³

10 Users - Perpetual License
25 Users - Perpetual License
50 Users - Perpetual License
100 Users - Perpetual License
250 Users - Perpetual License
500 Users - Perpetual License
2,000 Users - Perpetual License
10,000 Users - Perpetual License
10,001+ Users - Perpetual License
500 Users - Annually
1,000 Users - Annually
2,000 Users - Annually
3,000 Users - Annually
4,000 Users - Annually
5,000 Users - Annually
10,000 Users - Annually
15,000 Users - Annually
20,000 Users - Annually
25,000 Users - Annually
30,000 Users - Annually
35,000 Users - Annually
40,000 Users - Annually
40,001+ Users - Annually

SaaS Edition

Free	0.00¹
Standard	5.00²
Premium	10.00²
Enterprise	Contact Sales

Free for 10 Users
Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

OpenText XM Fax Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Confluence

OpenText XM Fax

Confluence

OpenText XM Fax

Confluence

OpenText XM Fax

Confluence

OpenText XM Fax

Confluence

OpenText XM Fax

Confluence

OpenText XM Fax

Confluence

OpenText XM Fax

Confluence

OpenText XM Fax

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