Confluence vs Sage CRM

What users are saying about

Score 8.2 out of 10

Based on 1619 reviews and ratings

Score 8.6 out of 10

Based on 80 reviews and ratings

Feature Set Ratings

Project Management

7.5

Confluence

75%

Sage CRM

Feature Set Not Supported

N/A

Atlassian Confluence ranks higher in 7/7 features

Task Management

7.6

76%

82 Ratings

N/A

0 Ratings

Gantt Charts

7.9

79%

12 Ratings

N/A

0 Ratings

Scheduling

7.2

72%

21 Ratings

N/A

0 Ratings

Workflow Automation

8.0

80%

54 Ratings

N/A

0 Ratings

Mobile Access

6.9

69%

80 Ratings

N/A

0 Ratings

Search

7.8

78%

102 Ratings

N/A

0 Ratings

Visual planning tools

7.4

74%

81 Ratings

N/A

0 Ratings

Communication

8.0

Confluence

80%

Sage CRM

Feature Set Not Supported

N/A

Atlassian Confluence ranks higher in 8/8 features

Chat

6.4

64%

15 Ratings

N/A

0 Ratings

Notifications

8.6

86%

102 Ratings

N/A

0 Ratings

Discussions

7.9

79%

96 Ratings

N/A

0 Ratings

Surveys

7.0

70%

15 Ratings

N/A

0 Ratings

Internal knowledgebase

9.3

93%

96 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

6.0

60%

3 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

9.3

93%

7 Ratings

N/A

0 Ratings

Integrates with Outlook

9.6

96%

10 Ratings

N/A

0 Ratings

File Sharing & Management

8.3

Confluence

83%

Sage CRM

Feature Set Not Supported

N/A

Atlassian Confluence ranks higher in 8/8 features

Versioning

8.6

86%

88 Ratings

N/A

0 Ratings

Video files

7.7

77%

65 Ratings

N/A

0 Ratings

Audio files

8.0

80%

59 Ratings

N/A

0 Ratings

Document collaboration

8.5

85%

99 Ratings

N/A

0 Ratings

Access control

8.8

88%

97 Ratings

N/A

0 Ratings

Advanced security features

8.5

85%

73 Ratings

N/A

0 Ratings

Integrates with Google Drive

7.9

79%

46 Ratings

N/A

0 Ratings

Device sync

8.0

80%

45 Ratings

N/A

0 Ratings

Sales Force Automation

Confluence

Feature Set Not Supported

N/A

8.9

Sage CRM

89%

Sage CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

9.1

91%

17 Ratings

Workflow management

N/A

0 Ratings

8.7

87%

16 Ratings

Territory management

N/A

0 Ratings

8.7

87%

17 Ratings

Opportunity management

N/A

0 Ratings

8.9

89%

17 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

9.1

91%

16 Ratings

Contract management

N/A

0 Ratings

8.7

87%

14 Ratings

Quote & order management

N/A

0 Ratings

9.1

91%

16 Ratings

Interaction tracking

N/A

0 Ratings

9.3

93%

16 Ratings

Channel / partner relationship management

N/A

0 Ratings

8.8

88%

16 Ratings

Customer Service & Support

Confluence

Feature Set Not Supported

N/A

8.3

Sage CRM

83%

Sage CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

8.2

82%

16 Ratings

Call center management

N/A

0 Ratings

8.3

83%

15 Ratings

Help desk management

N/A

0 Ratings

8.4

84%

14 Ratings

Marketing Automation

Confluence

Feature Set Not Supported

N/A

8.9

Sage CRM

89%

Sage CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.9

89%

16 Ratings

Email marketing

N/A

0 Ratings

8.8

88%

15 Ratings

CRM Project Management

Confluence

Feature Set Not Supported

N/A

9.1

Sage CRM

91%

Sage CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

9.1

91%

16 Ratings

Billing and invoicing management

N/A

0 Ratings

9.1

91%

15 Ratings

Reporting

N/A

0 Ratings

9.3

93%

13 Ratings

CRM Reporting & Analytics

Confluence

Feature Set Not Supported

N/A

8.7

Sage CRM

87%

Sage CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.8

88%

16 Ratings

Pipeline visualization

N/A

0 Ratings

8.5

85%

16 Ratings

Customizable reports

N/A

0 Ratings

8.8

88%

17 Ratings

Customization

Confluence

Feature Set Not Supported

N/A

8.7

Sage CRM

87%

Sage CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.7

87%

17 Ratings

Custom objects

N/A

0 Ratings

8.6

86%

16 Ratings

Scripting environment

N/A

0 Ratings

9.0

90%

16 Ratings

API for custom integration

N/A

0 Ratings

8.4

84%

14 Ratings

Security

Confluence

Feature Set Not Supported

N/A

8.8

Sage CRM

88%

Sage CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.8

88%

17 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

13 Ratings

Social CRM

Confluence

Feature Set Not Supported

N/A

9.4

Sage CRM

94%

Sage CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

9.4

94%

13 Ratings

Social engagement

N/A

0 Ratings

9.4

94%

13 Ratings

Integrations with 3rd-party Software

Confluence

Feature Set Not Supported

N/A

9.0

Sage CRM

90%

Sage CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

9.1

91%

14 Ratings

Compensation management

N/A

0 Ratings

8.9

89%

12 Ratings

Platform

Confluence

Feature Set Not Supported

N/A

7.8

Sage CRM

78%

Sage CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.8

78%

16 Ratings

Attribute Ratings

Atlassian Confluence is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
Sage CRM is rated higher in 4 areas: Likelihood to Recommend, Usability, Performance, Support Rating

Confluence

83%

121 Ratings

9.0

Sage CRM

90%

28 Ratings

Confluence

97%

19 Ratings

5.1

Sage CRM

51%

11 Ratings

Confluence

83%

12 Ratings

9.0

Sage CRM

90%

11 Ratings

Confluence

90%

5 Ratings

Sage CRM

N/A

0 Ratings

Confluence

80%

9 Ratings

8.2

Sage CRM

82%

2 Ratings

Confluence

65%

45 Ratings

8.0

Sage CRM

80%

8 Ratings

Confluence

N/A

0 Ratings

7.0

Sage CRM

70%

1 Rating

Confluence

84%

6 Ratings

8.0

Sage CRM

80%

2 Ratings

Confluence

80%

2 Ratings

Sage CRM

N/A

0 Ratings

Pros

QUICK How-to Guides that can be generated and share instantly
One can subscribe to the pages and spaces and receive updates in the feed on their home page
Automatic Email notifications of new updates in the Confluence area
The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability

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Binoy Shah

Software Integration Tester

WirecardFinancial Services, 501-1000 employees

View all 121 answers on this topic

When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.

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Jeffrey Wallace

Real Estate Investor

Sacred Heart Real EstateReal Estate, 1-10 employees

View all 28 answers on this topic

Cons

Some of the components can be a little clunky to use and configure on pages.
I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.

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Verified User

C-Level Executive in Information Technology

Computer Software Company, 11-50 employees

View all 121 answers on this topic

Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.

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Verified User

Engineer in Information Technology

Building Materials Company, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$10 per month

Confluence Editions & Modules

On-premise Edition

Server	10.00¹
Server	2700.00²
Server	5300.00³
Server	10,200.00⁴
Server	19,800.00⁵
Server	30,000.00⁶
Server	45,000.00⁷
Server	90,000.00⁸
Server	150,000.00⁹
Data Center	15,000.00¹⁰
Data Center	30,000.00¹¹
Data Center	52,000.00¹²
Data Center	79,200.00¹³
Data Center	105,600.00¹⁴
Data Center	132,000.00¹⁵
Data Center	143,000.00¹⁶
Data Center	154,000.00¹⁷
Data Center	165,000.00¹⁸
Data Center	176,000.00¹⁹
Data Center	187,000.00²⁰
Data Center	198,000.00²¹
Data Center	209,000.00²²
Data Center	220,000.00²³

10 Users - Perpetual License
25 Users - Perpetual License
50 Users - Perpetual License
100 Users - Perpetual License
250 Users - Perpetual License
500 Users - Perpetual License
2,000 Users - Perpetual License
10,000 Users - Perpetual License
10,001+ Users - Perpetual License
500 Users - Annually
1,000 Users - Annually
2,000 Users - Annually
3,000 Users - Annually
4,000 Users - Annually
5,000 Users - Annually
10,000 Users - Annually
15,000 Users - Annually
20,000 Users - Annually
25,000 Users - Annually
30,000 Users - Annually
35,000 Users - Annually
40,000 Users - Annually
40,001+ Users - Annually

SaaS Edition

Free	0.00¹
Standard	5.00²
Premium	10.00²
Enterprise	Contact Sales

Free for 10 Users
Per User Per Month
none

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$33 per month

Sage CRM Editions & Modules

On-premise Edition

Sage CRM (on premise)	¹

Lifetime License per Seat

SaaS Edition

Sage CRM (cloud)	$45¹

Per User per Month

Additional Pricing Details

Tiered pricing is available for multiple users.

Likelihood to Renew

Confluence 9.7

Based on 19 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

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Sage CRM 5.1

Based on 11 answers

There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.

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Verified User

Employee in Marketing

Medical Devices Company, 51-200 employees

View all 11 answers on this topic

Usability

Confluence 8.3

Based on 12 answers

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

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Sage CRM 9.0

Based on 11 answers

Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.

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America Castañeda

Division Sales and Marketing Manager

American Residential ServicesConsumer Services, 5001-10,000 employees

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Reliability and Availability

Confluence 9.0

Based on 5 answers

I do not recall having outages or applications error so far, very reliable and available.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Confluence 8.0

Based on 9 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Kaleb-John Loo

Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

View all 9 answers on this topic

Sage CRM 8.2

Based on 2 answers

Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all

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Kari-Ann B. Ryan

Marketing Director

WAC Consulting Group51-200 employees

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Support Rating

Confluence 6.5

Based on 45 answers

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Sage CRM 8.0

Based on 8 answers

Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working

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Verified User

Manager in Sales

Information Technology and Services Company, 501-1000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Sage CRM 7.0

Based on 1 answer

Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.

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Verified User

Administrator in Information Technology

Environmental Services Company, 11-50 employees

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Implementation Rating

Confluence 8.4

Based on 6 answers

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

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Bill Kratzer

Chief Innovation Officer

Versatile CreditFinancial Services, 11-50 employees

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Sage CRM 8.0

Based on 2 answers

The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.

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Verified User

Administrator in Information Technology

Environmental Services Company, 11-50 employees

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Alternatives Considered

I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.

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Benoît Desroches

Senior Web Team Lead

AlithyaComputer Games, 10,001+ employees

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Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.

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Gary Perkins

Director

Marketing Answers & Solutions LimitedInformation Technology and Services, 1-10 employees

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Scalability

Confluence 8.0

Based on 2 answers

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.

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Brandon Patton

Manager, Information Technology

Engineering InnovationIndustrial Automation, 51-200 employees

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It is very affordable in pricing, compared to competitors
Lead management and convertion into prospects is also a very easy process
Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards

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Luis Brea

Sales Administration Manager

Bupa WorldwideInternational Trade and Development, 51-200 employees

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