What users are saying about
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Top Rated
1154 Ratings
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Top Rated
2752 Ratings

Confluence

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Top Rated
1154 Ratings
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Score 8.1 out of 100

Salesforce

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Top Rated
2752 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce likely isn't going to be your first CRM. However, if you have a Sales team and are looking for a more advanced and possibly customizable way to run your funnel from Sales to Customer Success, you can't go wrong with Salesforce. It truly is the industry standard.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
Salesforce
Task Management
Confluence
7.9
Salesforce
Gantt Charts
Confluence
7.9
Salesforce
Scheduling
Confluence
7.2
Salesforce
Workflow Automation
Confluence
7.9
Salesforce
Mobile Access
Confluence
7.2
Salesforce
Search
Confluence
7.8
Salesforce
Visual planning tools
Confluence
7.8
Salesforce

Communication

Confluence
8.0
Salesforce
Chat
Confluence
6.4
Salesforce
Notifications
Confluence
8.8
Salesforce
Discussions
Confluence
8.0
Salesforce
Surveys
Confluence
7.0
Salesforce
Internal knowledgebase
Confluence
8.9
Salesforce
Integrates with GoToMeeting
Confluence
6.0
Salesforce
Integrates with Gmail and Google Hangouts
Confluence
9.3
Salesforce
Integrates with Outlook
Confluence
9.6
Salesforce

File Sharing & Management

Confluence
8.1
Salesforce
Versioning
Confluence
8.7
Salesforce
Video files
Confluence
7.6
Salesforce
Audio files
Confluence
7.7
Salesforce
Document collaboration
Confluence
8.6
Salesforce
Access control
Confluence
8.7
Salesforce
Advanced security features
Confluence
8.2
Salesforce
Integrates with Google Drive
Confluence
7.8
Salesforce
Device sync
Confluence
7.4
Salesforce

Sales Force Automation

Confluence
Salesforce
7.5
Customer data management / contact management
Confluence
Salesforce
8.1
Workflow management
Confluence
Salesforce
7.5
Territory management
Confluence
Salesforce
7.3
Opportunity management
Confluence
Salesforce
8.0
Integration with email client (e.g., Outlook or Gmail)
Confluence
Salesforce
6.8
Contract management
Confluence
Salesforce
7.4
Quote & order management
Confluence
Salesforce
7.4
Interaction tracking
Confluence
Salesforce
7.7
Channel / partner relationship management
Confluence
Salesforce
7.5

Customer Service & Support

Confluence
Salesforce
8.5
Case management
Confluence
Salesforce
9.0
Call center management
Confluence
Salesforce
8.4
Help desk management
Confluence
Salesforce
8.3

Marketing Automation

Confluence
Salesforce
7.5
Lead management
Confluence
Salesforce
7.7
Email marketing
Confluence
Salesforce
7.3

CRM Project Management

Confluence
Salesforce
7.2
Task management
Confluence
Salesforce
7.1
Billing and invoicing management
Confluence
Salesforce
6.7
Reporting
Confluence
Salesforce
7.7

CRM Reporting & Analytics

Confluence
Salesforce
8.1
Forecasting
Confluence
Salesforce
7.8
Pipeline visualization
Confluence
Salesforce
8.1
Customizable reports
Confluence
Salesforce
8.3

Customization

Confluence
Salesforce
7.9
Custom fields
Confluence
Salesforce
8.3
Custom objects
Confluence
Salesforce
7.9
Scripting environment
Confluence
Salesforce
7.5
API for custom integration
Confluence
Salesforce
8.0

Security

Confluence
Salesforce
8.3
Single sign-on capability
Confluence
Salesforce
8.0
Role-based user permissions
Confluence
Salesforce
8.5

Social CRM

Confluence
Salesforce
7.1
Social data
Confluence
Salesforce
7.0
Social engagement
Confluence
Salesforce
7.2

Integrations with 3rd-party Software

Confluence
Salesforce
7.5
Marketing automation
Confluence
Salesforce
7.4
Compensation management
Confluence
Salesforce
7.5

Platform

Confluence
Salesforce
7.3
Mobile access
Confluence
Salesforce
7.3

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

Salesforce

  • Automation: The ability to streamline complex processes is a nice benefit of the platform. It can become an amazing time-saver.
  • User Management and Creation, one initial profile and role setups are complete, is really simple and very quick.
  • Reporting, once your customization is complete, is very easy to build and export for whatever data visualizations you may need.
Kurt Johansen | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

Salesforce

  • Sales Cloud is heavy software which needs much time for launching.
  • Also many times I find difficulty in searching for the right tool because there are so many features available so they need to place in well-organized categories
  • It is expensive software and only large companies could purchase it conveniently.
Kelly Cokorudy | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.4
Based on 63 answers
[Salesforce.com] provides an ease of use from two different perspectives. If you're an administrator of the platform, it is easy to navigate and go through the set up process. They focus on a clicks not code mentality, but if you have to customize your [Salesforce.com] instance through code, it's also easy for developers to develop directly in the platform. As for the end-user experience, they've come a long way with Salesforce Lightning and the ability to navigate between records and tables. The only slight negative is that it can be a bit cumbersome to fully customize the UI due to the way the metadata is currently set up.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Confluence

Confluence 8.8
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.1
Based on 90 answers
I gave this rating because I do not deal with SFDC support. That is the function of our Salesopps person. Last week though, it was incredibly frustrating that the site was undergoing maintenance in the middle of the day. It was very disruptive to the entire team and we lost about 2 hours of productivity. Make the hours that it will be down during the night so people don't lose time in their workday.
Anonymous | TrustRadius Reviewer

In-Person Training

Confluence

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Confluence

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

Salesforce

Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.
However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

Salesforce

  • It's had a positive return for the company in that they can dive into individual rep accounts to improve the quality of conversations about opportunities
  • The reporting and analytics it provide have been positive and allow the company to better forecast, improving the ability to properly budget and plan
  • Salesforce requires a certain level of expertise on staff, so in addition to the cost of Salesforce there are payroll and training expenses required
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
Salesforce
7.8

Likelihood to Renew

Confluence
9.5
Salesforce
10.0

Usability

Confluence
8.5
Salesforce
7.4

Reliability and Availability

Confluence
9.0
Salesforce
9.8

Performance

Confluence
8.8
Salesforce
9.0

Support Rating

Confluence
8.3
Salesforce
7.1

In-Person Training

Confluence
Salesforce
7.9

Online Training

Confluence
Salesforce
9.1

Implementation Rating

Confluence
8.0
Salesforce
9.4

Scalability

Confluence
8.0
Salesforce
10.0

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