What users are saying about
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Top Rated
1663 Ratings
Confluence
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Top Rated
1663 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 1663 reviews and ratings
Salesforce
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Top Rated
3050 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 3050 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Project Management

7.5
Confluence
75%
Salesforce
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 7/7 features
Atlassian Confluence ranks higher in 7/7 features
Task Management

7.7
77%
83 Ratings
N/A
0 Ratings
Gantt Charts

7.9
79%
12 Ratings
N/A
0 Ratings
Scheduling

7.2
72%
21 Ratings
N/A
0 Ratings
Workflow Automation

8.0
80%
55 Ratings
N/A
0 Ratings
Mobile Access

6.8
68%
80 Ratings
N/A
0 Ratings
Search

7.8
78%
103 Ratings
N/A
0 Ratings
Visual planning tools

7.4
74%
82 Ratings
N/A
0 Ratings
Communication

8.0
Confluence
80%
Salesforce
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Chat

6.4
64%
15 Ratings
N/A
0 Ratings
Notifications

8.6
86%
103 Ratings
N/A
0 Ratings
Discussions

8.0
80%
97 Ratings
N/A
0 Ratings
Surveys

7.0
70%
15 Ratings
N/A
0 Ratings
Internal knowledgebase

9.3
93%
97 Ratings
N/A
0 Ratings
Integrates with GoToMeeting

6.0
60%
3 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
N/A
0 Ratings
Integrates with Outlook

9.6
96%
10 Ratings
N/A
0 Ratings
File Sharing & Management

8.3
Confluence
83%
Salesforce
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Versioning

8.6
86%
89 Ratings
N/A
0 Ratings
Video files

7.7
77%
66 Ratings
N/A
0 Ratings
Audio files

8.0
80%
60 Ratings
N/A
0 Ratings
Document collaboration

8.5
85%
100 Ratings
N/A
0 Ratings
Access control

8.8
88%
98 Ratings
N/A
0 Ratings
Advanced security features

8.6
86%
74 Ratings
N/A
0 Ratings
Integrates with Google Drive

7.9
79%
47 Ratings
N/A
0 Ratings
Device sync

8.1
81%
46 Ratings
N/A
0 Ratings
Sales Force Automation

Confluence
Feature Set Not Supported
N/A
8.1
Salesforce
81%
Salesforce.com ranks higher in 9/9 features
Salesforce.com ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings
8.5
85%
185 Ratings
Workflow management

N/A
0 Ratings
8.2
82%
177 Ratings
Territory management

N/A
0 Ratings
8.0
80%
146 Ratings
Opportunity management

N/A
0 Ratings
8.6
86%
181 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.8
78%
170 Ratings
Contract management

N/A
0 Ratings
7.9
79%
143 Ratings
Quote & order management

N/A
0 Ratings
7.8
78%
135 Ratings
Interaction tracking

N/A
0 Ratings
8.3
83%
157 Ratings
Channel / partner relationship management

N/A
0 Ratings
8.2
82%
128 Ratings
Customer Service & Support

Confluence
Feature Set Not Supported
N/A
8.6
Salesforce
86%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Case management

N/A
0 Ratings
9.0
90%
56 Ratings
Call center management

N/A
0 Ratings
8.4
84%
42 Ratings
Help desk management

N/A
0 Ratings
8.3
83%
46 Ratings
Marketing Automation

Confluence
Feature Set Not Supported
N/A
8.2
Salesforce
82%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Lead management

N/A
0 Ratings
8.4
84%
168 Ratings
Email marketing

N/A
0 Ratings
8.1
81%
143 Ratings
CRM Project Management

Confluence
Feature Set Not Supported
N/A
7.7
Salesforce
77%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Task management

N/A
0 Ratings
8.0
80%
160 Ratings
Billing and invoicing management

N/A
0 Ratings
6.7
67%
37 Ratings
Reporting

N/A
0 Ratings
8.5
85%
124 Ratings
CRM Reporting & Analytics

Confluence
Feature Set Not Supported
N/A
8.4
Salesforce
84%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Forecasting

N/A
0 Ratings
8.2
82%
157 Ratings
Pipeline visualization

N/A
0 Ratings
8.4
84%
173 Ratings
Customizable reports

N/A
0 Ratings
8.5
85%
181 Ratings
Customization

Confluence
Feature Set Not Supported
N/A
8.4
Salesforce
84%
Salesforce.com ranks higher in 4/4 features
Salesforce.com ranks higher in 4/4 features
Custom fields

N/A
0 Ratings
8.4
84%
174 Ratings
Custom objects

N/A
0 Ratings
8.6
86%
166 Ratings
Scripting environment

N/A
0 Ratings
8.2
82%
126 Ratings
API for custom integration

N/A
0 Ratings
8.3
83%
146 Ratings
Security

Confluence
Feature Set Not Supported
N/A
8.8
Salesforce
88%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings
8.8
88%
143 Ratings
Role-based user permissions

N/A
0 Ratings
8.8
88%
137 Ratings
Social CRM

Confluence
Feature Set Not Supported
N/A
8.2
Salesforce
82%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Social data

N/A
0 Ratings
8.2
82%
115 Ratings
Social engagement

N/A
0 Ratings
8.3
83%
113 Ratings
Integrations with 3rd-party Software

Confluence
Feature Set Not Supported
N/A
8.2
Salesforce
82%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings
8.2
82%
150 Ratings
Compensation management

N/A
0 Ratings
8.2
82%
101 Ratings
Platform

Confluence
Feature Set Not Supported
N/A
8.3
Salesforce
83%
Salesforce.com ranks higher in 1/1 features
Salesforce.com ranks higher in 1/1 features
Mobile access

N/A
0 Ratings
8.3
83%
158 Ratings
Attribute Ratings
- Atlassian Confluence is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Salesforce.com is rated higher in 6 areas: Usability, Availability, Performance, Support Rating, Implementation Rating, Product Scalability
Likelihood to Recommend

8.3
Confluence
83%
122 Ratings
8.1
Salesforce
81%
302 Ratings
Likelihood to Renew

9.7
Confluence
97%
19 Ratings
9.5
Salesforce
95%
49 Ratings
Usability

8.3
Confluence
83%
12 Ratings
8.5
Salesforce
85%
91 Ratings
Availability

9.0
Confluence
90%
5 Ratings
9.8
Salesforce
98%
54 Ratings
Performance

8.0
Confluence
80%
9 Ratings
9.0
Salesforce
90%
36 Ratings
Support Rating

6.4
Confluence
64%
45 Ratings
8.0
Salesforce
80%
118 Ratings
In-Person Training

Confluence
N/A
0 Ratings
7.9
Salesforce
79%
11 Ratings
Online Training

Confluence
N/A
0 Ratings
9.1
Salesforce
91%
15 Ratings
Implementation Rating

8.4
Confluence
84%
6 Ratings
9.4
Salesforce
94%
32 Ratings
Contract Terms and Pricing Model

Confluence
N/A
0 Ratings
9.1
Salesforce
91%
10 Ratings
Product Scalability

8.0
Confluence
80%
2 Ratings
10.0
Salesforce
100%
2 Ratings
Professional Services

Confluence
N/A
0 Ratings
9.3
Salesforce
93%
8 Ratings
Likelihood to Recommend
Confluence
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Sr. Engineer
GreyOrangeInformation Technology & Services, 1001-5000 employees
Salesforce
Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.

Verified User
Consultant in Engineering
Computer Software Company, 10,001+ employeesPros
Confluence
- QUICK How-to Guides that can be generated and share instantly
- One can subscribe to the pages and spaces and receive updates in the feed on their home page
- Automatic Email notifications of new updates in the Confluence area
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Software Integration Tester
WirecardFinancial Services, 501-1000 employees
Salesforce
- Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
- Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
- Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Sr. Strategic Development Manager, B2D
Intouch GroupMarketing and Advertising, 1001-5000 employees
Cons
Confluence
- Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
- An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
- Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Senior System Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
Salesforce
- Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
- Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
- Continued expansion of Salesforce Surveys for more features and flexibility.

Verified User
Director in Sales
Transportation/Trucking/Railroad Company, 10,001+ employeesPricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
- none
Additional Pricing Details
—Salesforce
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month
Salesforce Editions & Modules
Edition
Essentials | $25.001 |
---|---|
Professional | $75.001 |
Enterprise | $150.001 |
Unlimited | $300.002 |
- Per User/Per Month
- Per user/Per month
Additional Pricing Details
—Likelihood to Renew
Confluence
Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
Salesforce
Salesforce 9.5
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
Account Manager
Camelot EnterprisesApparel & Fashion, 11-50 employees
Usability
Confluence
Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesSalesforce
Salesforce 8.5
Based on 91 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Reliability and Availability
Confluence
Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
Salesforce
Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Salesforce.com Administrator
OPKO Diagnostics, LLCMedical Practice, 51-200 employees
Performance
Confluence
Confluence 8.0
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
Salesforce
Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Corporate Controller / Director Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Support Rating
Confluence
Confluence 6.4
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesSalesforce
Salesforce 8.0
Based on 118 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.

Verified User
C-Level Executive in Marketing
Consumer Goods Company, 51-200 employeesIn-Person Training
Confluence
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

Verified User
Analyst in Sales
Computer Software Company, 501-1000 employeesOnline Training
Confluence
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

Verified User
Program Manager in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
Confluence
Confluence 8.4
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Chief Innovation Officer
Versatile CreditFinancial Services, 11-50 employees
Salesforce
Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

Verified User
Employee in Marketing
Computer Software Company, 11-50 employeesAlternatives Considered
Confluence
I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Senior Web Team Lead
AlithyaComputer Games, 10,001+ employees
Salesforce
When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.

Verified User
General Manager in Corporate
Financial Services Company, 1-10 employeesContract Terms and Pricing Model
Confluence
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesScalability
Confluence
Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesSalesforce
Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

Verified User
Consultant in Sales
Printing Company, 11-50 employeesProfessional Services
Confluence
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Return on Investment
Confluence
- We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
- While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
- However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Manager, Information Technology
Engineering InnovationIndustrial Automation, 51-200 employees
Salesforce
- Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
- Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Integration Engineer
Goin Solutions, Inc.Computer Software, 1-10 employees