What users are saying about
Top Rated
1820 Ratings
Top Rated
1820 Ratings
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Score 8.1 out of 100
11 Ratings
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Score 9.7 out of 100

Feature Set Ratings

  • Atlassian Confluence ranks higher in 1 feature set: Communication
  • Screenhero (Discontinued) ranks higher in 2 feature sets: Project Management, File Sharing & Management

Project Management

7.5

Confluence

75%
8.0

Screenhero (Discontinued)

80%
Atlassian Confluence ranks higher in 5/7 features

Task Management

7.7
77%
83 Ratings
N/A
0 Ratings

Gantt Charts

7.9
79%
12 Ratings
N/A
0 Ratings

Scheduling

7.2
72%
21 Ratings
N/A
0 Ratings

Workflow Automation

8.0
80%
55 Ratings
N/A
0 Ratings

Mobile Access

6.8
68%
80 Ratings
8.0
80%
1 Rating

Search

7.9
79%
103 Ratings
N/A
0 Ratings

Visual planning tools

7.3
73%
82 Ratings
8.0
80%
1 Rating

Communication

8.0

Confluence

80%
7.4

Screenhero (Discontinued)

74%
Atlassian Confluence ranks higher in 6/8 features

Chat

6.4
64%
15 Ratings
9.7
97%
5 Ratings

Notifications

8.5
85%
103 Ratings
2.9
29%
3 Ratings

Discussions

8.0
80%
97 Ratings
9.7
97%
4 Ratings

Surveys

7.0
70%
15 Ratings
N/A
0 Ratings

Internal knowledgebase

9.4
94%
97 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

6.0
60%
3 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
N/A
0 Ratings

Integrates with Outlook

9.6
96%
10 Ratings
N/A
0 Ratings

File Sharing & Management

8.3

Confluence

83%
9.7

Screenhero (Discontinued)

97%
Atlassian Confluence ranks higher in 5/8 features

Versioning

8.6
86%
89 Ratings
N/A
0 Ratings

Video files

7.6
76%
66 Ratings
9.0
90%
1 Rating

Audio files

8.1
81%
60 Ratings
N/A
0 Ratings

Document collaboration

8.4
84%
100 Ratings
10.0
100%
1 Rating

Access control

8.9
89%
98 Ratings
10.0
100%
2 Ratings

Advanced security features

8.6
86%
74 Ratings
N/A
0 Ratings

Integrates with Google Drive

8.0
80%
47 Ratings
N/A
0 Ratings

Device sync

8.2
82%
46 Ratings
N/A
0 Ratings

Attribute Ratings

  • Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Confluence

83%
122 Ratings
9.4

Screenhero (Discontinued)

94%
7 Ratings

Likelihood to Renew

9.8

Confluence

98%
19 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Usability

8.3

Confluence

83%
12 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Availability

9.0

Confluence

90%
5 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Performance

8.0

Confluence

80%
9 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Support Rating

6.0

Confluence

60%
45 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Implementation Rating

8.5

Confluence

85%
6 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Configurability

6.0

Confluence

60%
1 Rating

Screenhero (Discontinued)

N/A
0 Ratings

Ease of integration

8.0

Confluence

80%
4 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Product Scalability

8.0

Confluence

80%
2 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Vendor post-sale

8.0

Confluence

80%
1 Rating

Screenhero (Discontinued)

N/A
0 Ratings

Vendor pre-sale

8.0

Confluence

80%
1 Rating

Screenhero (Discontinued)

N/A
0 Ratings

Likelihood to Recommend

Atlassian

It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
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Salesforce

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
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Pros

Atlassian

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
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Salesforce

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
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Cons

Atlassian

  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
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Salesforce

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
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Pricing Details

Confluence

Starting Price

$10 per month

Editions & Modules

Confluence editions and modules pricing
EditionModules
Free0.001
Standard5.002
Premium10.003
EnterpriseContact Sales4
Server10.005
Server2700.006
Server5300.007
Server10,200.008
Server19,800.009
Server30,000.0010
Server45,000.0011
Server90,000.0012
Server150,000.0013
Data Center15,000.0014
Data Center30,000.0015
Data Center52,000.0016
Data Center79,200.0017
Data Center105,600.0018
Data Center132,000.0019
Data Center143,000.0020
Data Center154,000.0021
Data Center165,000.0022
Data Center176,000.0023
Data Center187,000.0024
Data Center198,000.0025
Data Center209,000.0026
Data Center220,000.0027

Footnotes

  1. Free for 10 Users
  2. Per User Per Month
  3. Per User Per Month
  4. none
  5. 10 Users - Perpetual License
  6. 25 Users - Perpetual License
  7. 50 Users - Perpetual License
  8. 100 Users - Perpetual License
  9. 250 Users - Perpetual License
  10. 500 Users - Perpetual License
  11. 2,000 Users - Perpetual License
  12. 10,000 Users - Perpetual License
  13. 10,001+ Users - Perpetual License
  14. 500 Users - Annually
  15. 1,000 Users - Annually
  16. 2,000 Users - Annually
  17. 3,000 Users - Annually
  18. 4,000 Users - Annually
  19. 5,000 Users - Annually
  20. 10,000 Users - Annually
  21. 15,000 Users - Annually
  22. 20,000 Users - Annually
  23. 25,000 Users - Annually
  24. 30,000 Users - Annually
  25. 35,000 Users - Annually
  26. 40,000 Users - Annually
  27. 40,001+ Users - Annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Screenhero (Discontinued)

Starting Price

Editions & Modules

Screenhero (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review

    Salesforce

    No answers on this topic

    Usability

    Atlassian

    Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
    Read full review

    Salesforce

    No answers on this topic

    Reliability and Availability

    Atlassian

    I do not recall having outages or applications error so far, very reliable and available.
    Read full review

    Salesforce

    No answers on this topic

    Performance

    Atlassian

    Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
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    Salesforce

    No answers on this topic

    Support Rating

    Atlassian

    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
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    Salesforce

    No answers on this topic

    Implementation Rating

    Atlassian

    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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    Salesforce

    No answers on this topic

    Alternatives Considered

    Atlassian

    I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
    Read full review

    Salesforce

    Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
    Read full review

    Scalability

    Atlassian

    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
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    Salesforce

    No answers on this topic

    Return on Investment

    Atlassian

    • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
    • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
    • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
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    Salesforce

    • Easier way to have conversations! It's quick and simple.
    • Skip the toneless slack conversation and hash it out over ScreenHero!
    • Screen sharing has been very beneficial.
    Read full review

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