Atlassian Confluence vs. Serviceware Processes (helpLine)
Atlassian Confluence vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Confluence | N/A | Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users. | $10 per month | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
Atlassian Confluence | Serviceware Processes (helpLine) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Atlassian Confluence | Serviceware Processes (helpLine) | |
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Top Pros | ||
Top Cons |
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Project Management |
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Communication |
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File Sharing & Management |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Atlassian Confluence | Serviceware Processes (helpLine) | |
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Small Businesses | Stackby Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Troop Messenger Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | HCL Connections Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Atlassian Confluence | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 8.0 (126 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.9 (19 ratings) | - (0 ratings) |
Usability | 8.1 (12 ratings) | - (0 ratings) |
Availability | 9.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (5 ratings) | - (0 ratings) |
Support Rating | 5.4 (25 ratings) | 9.0 (1 ratings) |
Implementation Rating | 8.8 (4 ratings) | - (0 ratings) |
Configurability | 6.0 (1 ratings) | - (0 ratings) |
Ease of integration | 8.0 (4 ratings) | - (0 ratings) |
Product Scalability | 8.0 (2 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
Atlassian Confluence | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | Atlassian | Serviceware |
Pros | Atlassian | Serviceware |
Cons | Atlassian | Serviceware |
Likelihood to Renew | Atlassian | Serviceware No answers on this topic |
Usability | Atlassian | Serviceware No answers on this topic |
Reliability and Availability | Atlassian | Serviceware No answers on this topic |
Performance | Atlassian | Serviceware No answers on this topic |
Support Rating | Atlassian | Serviceware |
Implementation Rating | Atlassian | Serviceware No answers on this topic |
Alternatives Considered | Atlassian | Serviceware |
Scalability | Atlassian | Serviceware No answers on this topic |
Return on Investment | Atlassian | Serviceware |
ScreenShots |