What users are saying about
Top Rated
1820 Ratings
9 Ratings
Top Rated
1820 Ratings
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Score 8.1 out of 100
9 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Thomson Reuters HighQ ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.5

Confluence

75%
8.2

HighQ

82%
Thomson Reuters HighQ ranks higher in 5/7 features

Task Management

7.7
77%
83 Ratings
8.0
80%
1 Rating

Gantt Charts

7.9
79%
12 Ratings
N/A
0 Ratings

Scheduling

7.2
72%
21 Ratings
8.0
80%
1 Rating

Workflow Automation

8.0
80%
55 Ratings
9.0
90%
1 Rating

Mobile Access

6.8
68%
80 Ratings
9.3
93%
2 Ratings

Search

7.9
79%
103 Ratings
9.6
96%
2 Ratings

Visual planning tools

7.3
73%
82 Ratings
5.0
50%
1 Rating

Communication

8.0

Confluence

80%
8.6

HighQ

86%
Atlassian Confluence ranks higher in 4/8 features

Chat

6.4
64%
15 Ratings
9.0
90%
1 Rating

Notifications

8.5
85%
103 Ratings
9.0
90%
2 Ratings

Discussions

8.0
80%
97 Ratings
9.0
90%
1 Rating

Surveys

7.0
70%
15 Ratings
6.0
60%
1 Rating

Internal knowledgebase

9.4
94%
97 Ratings
10.0
100%
1 Rating

Integrates with GoToMeeting

6.0
60%
3 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
N/A
0 Ratings

Integrates with Outlook

9.6
96%
10 Ratings
N/A
0 Ratings

File Sharing & Management

8.3

Confluence

83%
9.4

HighQ

94%
Thomson Reuters HighQ ranks higher in 6/8 features

Versioning

8.6
86%
89 Ratings
10.0
100%
1 Rating

Video files

7.6
76%
66 Ratings
9.0
90%
1 Rating

Audio files

8.1
81%
60 Ratings
9.0
90%
1 Rating

Document collaboration

8.4
84%
100 Ratings
9.2
92%
2 Ratings

Access control

8.9
89%
98 Ratings
9.2
92%
2 Ratings

Advanced security features

8.6
86%
74 Ratings
10.0
100%
2 Ratings

Integrates with Google Drive

8.0
80%
47 Ratings
N/A
0 Ratings

Device sync

8.2
82%
46 Ratings
N/A
0 Ratings

Attribute Ratings

  • Thomson Reuters HighQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.3

Confluence

83%
122 Ratings
9.2

HighQ

92%
2 Ratings

Likelihood to Renew

9.8

Confluence

98%
19 Ratings

HighQ

N/A
0 Ratings

Usability

8.3

Confluence

83%
12 Ratings

HighQ

N/A
0 Ratings

Availability

9.0

Confluence

90%
5 Ratings

HighQ

N/A
0 Ratings

Performance

8.0

Confluence

80%
9 Ratings

HighQ

N/A
0 Ratings

Support Rating

6.0

Confluence

60%
45 Ratings
10.0

HighQ

100%
2 Ratings

Implementation Rating

8.5

Confluence

85%
6 Ratings

HighQ

N/A
0 Ratings

Configurability

6.0

Confluence

60%
1 Rating

HighQ

N/A
0 Ratings

Ease of integration

8.0

Confluence

80%
4 Ratings

HighQ

N/A
0 Ratings

Product Scalability

8.0

Confluence

80%
2 Ratings

HighQ

N/A
0 Ratings

Vendor post-sale

8.0

Confluence

80%
1 Rating

HighQ

N/A
0 Ratings

Vendor pre-sale

8.0

Confluence

80%
1 Rating

HighQ

N/A
0 Ratings

Likelihood to Recommend

Atlassian

It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review

Thomson Reuters

HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
Read full review

Pros

Atlassian

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review

Thomson Reuters

  • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
  • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
  • Reliability. The product is cloud-based and rarely, if ever, unavailable.
Read full review

Cons

Atlassian

  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
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Thomson Reuters

  • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
Read full review

Pricing Details

Confluence

Starting Price

$10 per month

Editions & Modules

Confluence editions and modules pricing
EditionModules
Free0.001
Standard5.002
Premium10.003
EnterpriseContact Sales4
Server10.005
Server2700.006
Server5300.007
Server10,200.008
Server19,800.009
Server30,000.0010
Server45,000.0011
Server90,000.0012
Server150,000.0013
Data Center15,000.0014
Data Center30,000.0015
Data Center52,000.0016
Data Center79,200.0017
Data Center105,600.0018
Data Center132,000.0019
Data Center143,000.0020
Data Center154,000.0021
Data Center165,000.0022
Data Center176,000.0023
Data Center187,000.0024
Data Center198,000.0025
Data Center209,000.0026
Data Center220,000.0027

Footnotes

  1. Free for 10 Users
  2. Per User Per Month
  3. Per User Per Month
  4. none
  5. 10 Users - Perpetual License
  6. 25 Users - Perpetual License
  7. 50 Users - Perpetual License
  8. 100 Users - Perpetual License
  9. 250 Users - Perpetual License
  10. 500 Users - Perpetual License
  11. 2,000 Users - Perpetual License
  12. 10,000 Users - Perpetual License
  13. 10,001+ Users - Perpetual License
  14. 500 Users - Annually
  15. 1,000 Users - Annually
  16. 2,000 Users - Annually
  17. 3,000 Users - Annually
  18. 4,000 Users - Annually
  19. 5,000 Users - Annually
  20. 10,000 Users - Annually
  21. 15,000 Users - Annually
  22. 20,000 Users - Annually
  23. 25,000 Users - Annually
  24. 30,000 Users - Annually
  25. 35,000 Users - Annually
  26. 40,000 Users - Annually
  27. 40,001+ Users - Annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

HighQ

Starting Price

Editions & Modules

HighQ editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review

    Thomson Reuters

    No answers on this topic

    Usability

    Atlassian

    Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
    Read full review

    Thomson Reuters

    No answers on this topic

    Reliability and Availability

    Atlassian

    I do not recall having outages or applications error so far, very reliable and available.
    Read full review

    Thomson Reuters

    No answers on this topic

    Performance

    Atlassian

    Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
    Read full review

    Thomson Reuters

    No answers on this topic

    Support Rating

    Atlassian

    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Read full review

    Thomson Reuters

    The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
    Read full review

    Implementation Rating

    Atlassian

    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Read full review

    Thomson Reuters

    No answers on this topic

    Alternatives Considered

    Atlassian

    I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
    Read full review

    Thomson Reuters

    I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
    Read full review

    Scalability

    Atlassian

    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Read full review

    Thomson Reuters

    No answers on this topic

    Return on Investment

    Atlassian

    • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
    • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
    • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
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    Thomson Reuters

    • Permits fairly simple administration by a single person for hundreds of Extranets
    • One shop stopping for reliable, secure document sharing and signing with external parties
    • Simple enough to use that internal and external users do not need training to take advantage of the product.
    Read full review

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