What users are saying about
Top Rated
1812 Ratings
Top Rated
1812 Ratings
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Score 8.1 out of 100
40 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Zimbra Email & Collaboration ranks higher in 2 feature sets: Project Management, File Sharing & Management
  • Atlassian Confluence and Zimbra Email & Collaboration are tied in 1 feature set: Communication

Project Management

7.5

Confluence

75%
8.7

Zimbra Email & Collaboration

87%
Zimbra Email & Collaboration ranks higher in 7/7 features

Task Management

7.7
77%
83 Ratings
8.0
80%
7 Ratings

Gantt Charts

7.9
79%
12 Ratings
8.0
80%
4 Ratings

Scheduling

7.2
72%
21 Ratings
9.0
90%
6 Ratings

Workflow Automation

8.0
80%
55 Ratings
8.0
80%
4 Ratings

Mobile Access

6.8
68%
80 Ratings
10.0
100%
7 Ratings

Search

7.9
79%
103 Ratings
10.0
100%
7 Ratings

Visual planning tools

7.3
73%
82 Ratings
8.0
80%
4 Ratings

Communication

8.0

Confluence

80%
8.0

Zimbra Email & Collaboration

80%
Atlassian Confluence ranks higher in 6/8 features

Chat

6.4
64%
15 Ratings
7.8
78%
7 Ratings

Notifications

8.5
85%
103 Ratings
7.8
78%
7 Ratings

Discussions

8.0
80%
97 Ratings
7.8
78%
7 Ratings

Surveys

7.0
70%
15 Ratings
7.0
70%
3 Ratings

Internal knowledgebase

9.4
94%
97 Ratings
8.9
89%
4 Ratings

Integrates with GoToMeeting

6.0
60%
3 Ratings
8.0
80%
4 Ratings

Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
8.0
80%
5 Ratings

Integrates with Outlook

9.6
96%
10 Ratings
8.9
89%
4 Ratings

File Sharing & Management

8.3

Confluence

83%
8.5

Zimbra Email & Collaboration

85%
Zimbra Email & Collaboration ranks higher in 5/8 features

Versioning

8.6
86%
89 Ratings
8.4
84%
8 Ratings

Video files

7.6
76%
66 Ratings
8.4
84%
8 Ratings

Audio files

8.1
81%
60 Ratings
8.4
84%
8 Ratings

Document collaboration

8.4
84%
100 Ratings
9.4
94%
8 Ratings

Access control

8.9
89%
98 Ratings
8.0
80%
6 Ratings

Advanced security features

8.6
86%
74 Ratings
8.0
80%
7 Ratings

Integrates with Google Drive

8.0
80%
47 Ratings
8.9
89%
3 Ratings

Device sync

8.2
82%
46 Ratings
8.9
89%
5 Ratings

Attribute Ratings

  • Atlassian Confluence is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
  • Zimbra Email & Collaboration is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.3

Confluence

83%
122 Ratings
8.1

Zimbra Email & Collaboration

81%
9 Ratings

Likelihood to Renew

9.8

Confluence

98%
19 Ratings

Zimbra Email & Collaboration

N/A
0 Ratings

Usability

8.3

Confluence

83%
12 Ratings

Zimbra Email & Collaboration

N/A
0 Ratings

Availability

9.0

Confluence

90%
5 Ratings

Zimbra Email & Collaboration

N/A
0 Ratings

Performance

8.0

Confluence

80%
9 Ratings

Zimbra Email & Collaboration

N/A
0 Ratings

Support Rating

6.1

Confluence

61%
45 Ratings
10.0

Zimbra Email & Collaboration

100%
2 Ratings

Implementation Rating

8.5

Confluence

85%
6 Ratings
8.0

Zimbra Email & Collaboration

80%
2 Ratings

Configurability

6.0

Confluence

60%
1 Rating

Zimbra Email & Collaboration

N/A
0 Ratings

Ease of integration

8.0

Confluence

80%
4 Ratings

Zimbra Email & Collaboration

N/A
0 Ratings

Product Scalability

8.0

Confluence

80%
2 Ratings

Zimbra Email & Collaboration

N/A
0 Ratings

Vendor post-sale

8.0

Confluence

80%
1 Rating

Zimbra Email & Collaboration

N/A
0 Ratings

Vendor pre-sale

8.0

Confluence

80%
1 Rating

Zimbra Email & Collaboration

N/A
0 Ratings

Likelihood to Recommend

Atlassian

It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
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Synacor

Zimbra is great for an email system for a medium or large organization with appropriate IT staffing. The system is easy to use for end-users, and has a fantastic web interface. Unfortunately, it is overly complex, when considering staffing requirements and price, when compared with Office 365 or Google Apps for smaller organizations. For other education customers, it is hard to compete with Microsoft and Google providing their services for "Free" now though
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Pros

Atlassian

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
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Synacor

  • Filter emails with specific information required.
  • Very good storage capacity.
  • Has a mobile version and another web.
  • It has a friendly and modern graphic interface.
  • It is compatible with all operating systems.
Read full review

Cons

Atlassian

  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
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Synacor

  • The password change is not activated when you access by IMAP, Pop3 or Exchange sync. You have to know that the password change is required and you must go to the website to do so.
  • The management of mail rules should have more checking options.
  • There should be more applications compatible with Zimbra, the ones that appear in the Zimlets.
Read full review

Pricing Details

Confluence

Starting Price

$10 per month

Editions & Modules

Confluence editions and modules pricing
EditionModules
Free0.001
Standard5.002
Premium10.003
EnterpriseContact Sales4
Server10.005
Server2700.006
Server5300.007
Server10,200.008
Server19,800.009
Server30,000.0010
Server45,000.0011
Server90,000.0012
Server150,000.0013
Data Center15,000.0014
Data Center30,000.0015
Data Center52,000.0016
Data Center79,200.0017
Data Center105,600.0018
Data Center132,000.0019
Data Center143,000.0020
Data Center154,000.0021
Data Center165,000.0022
Data Center176,000.0023
Data Center187,000.0024
Data Center198,000.0025
Data Center209,000.0026
Data Center220,000.0027

Footnotes

  1. Free for 10 Users
  2. Per User Per Month
  3. Per User Per Month
  4. none
  5. 10 Users - Perpetual License
  6. 25 Users - Perpetual License
  7. 50 Users - Perpetual License
  8. 100 Users - Perpetual License
  9. 250 Users - Perpetual License
  10. 500 Users - Perpetual License
  11. 2,000 Users - Perpetual License
  12. 10,000 Users - Perpetual License
  13. 10,001+ Users - Perpetual License
  14. 500 Users - Annually
  15. 1,000 Users - Annually
  16. 2,000 Users - Annually
  17. 3,000 Users - Annually
  18. 4,000 Users - Annually
  19. 5,000 Users - Annually
  20. 10,000 Users - Annually
  21. 15,000 Users - Annually
  22. 20,000 Users - Annually
  23. 25,000 Users - Annually
  24. 30,000 Users - Annually
  25. 35,000 Users - Annually
  26. 40,000 Users - Annually
  27. 40,001+ Users - Annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Zimbra Email & Collaboration

Starting Price

Editions & Modules

Zimbra Email & Collaboration editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review

    Synacor

    No answers on this topic

    Usability

    Atlassian

    Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
    Read full review

    Synacor

    No answers on this topic

    Reliability and Availability

    Atlassian

    I do not recall having outages or applications error so far, very reliable and available.
    Read full review

    Synacor

    No answers on this topic

    Performance

    Atlassian

    Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
    Read full review

    Synacor

    No answers on this topic

    Support Rating

    Atlassian

    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Read full review

    Synacor

    It just works very well, solid solution for the deployment of communication, mail and messaging services that are agile and simple to use.
    Read full review

    Implementation Rating

    Atlassian

    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Read full review

    Synacor

    Overall, we were satisfied with the implementation. We perhaps should have spent more time consulting with Zimbra or others regarding best practices but as we got to know the system better we were able to make changes relatively easily after the fact.
    Read full review

    Alternatives Considered

    Atlassian

    I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
    Read full review

    Synacor

    We selected Zimbra because it has a lower cost in the market, offers more development features for its open source, has a very easy to use interface and adjusts to the needs of the company.
    Read full review

    Scalability

    Atlassian

    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Read full review

    Synacor

    No answers on this topic

    Return on Investment

    Atlassian

    • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
    • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
    • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
    Read full review

    Synacor

    • Since all of our ROI studies and strategies are performed at the corporate level, I'm really not sure what positive or negative impacts Zimbra has had on our overall business objectives. I can say that at least one positive impact it has on my business objectives, in the medical record department, is the ability to be as paperless as possible.
    Read full review

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