Likelihood to Recommend For companies that are already using other
Atlassian systems, then
Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management,
Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
Read full review It is well suited for creating and updating and deleting employee attributes through Azure AD provisioning. But there can be some scenarios such as installation of provisioning agent documentation can be improved with proper screenshots. This will help consultants better in further implementations in future. The integration perspective is good but still the documentation available has scope of improvement.
Read full review Pros It is very easy for users to create tickets Standing up atlassian crowd is a breeze Not having to manage any hardware infrastructure is great Read full review Microsoft Entra ID's biometric authentication improves security and streamlines user access through facial recognition and fingerprint scanning, which are reliable and practical. Users can easily confirm their identities using biometrics, smart cards, or PINs, increasing security without disrupting business operations. Microsoft Entra ID provides us with a thorough security comprehension by allowing us to effectively manage user identities, regulate access entitlements, and track authentication events. Read full review Cons Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd. Linux support was there as it was built mostly to support Windows based systems Documentation was supported but most issues we had required us to contact Atlassian support. Read full review Support has been less responsive than we'd like. Sometimes, responses/callbacks can take days. There seem to be some credential conflicts with users who had "personal" accounts in the past using the same email address. Would like more options for chat-based troubleshooting, rather than phone or email. Read full review Likelihood to Renew It has been an essential tool and we have had very few problems using it. Nothing comes close that I have seen, though given how well it has worked out for us I really don't look very hard. The value is extremely high when you consider you get Microsoft Entra ID and the rest of the
Microsoft 365 platform for one price.
Read full review Usability Easy rollout across organizations, accessible from any device securely, and easy integration with Microsoft products and its services. Microsoft technical consulting services and team helps an organization to connect all dots which make Organization IT professionals' life easier. Easy to use hence adaption is faster and no major training needs to conduct for users.
Read full review Support Rating Overall, support is good, you get quick responses from
Atlassian 's official support system, and documentation is decent enough for you to find what you need.
Read full review Microsoft has offered Azure Active Directory as a solution for a couple of decades now, so they have seen and anticipated almost any issue that an organization may face and can therefore help. The cloud offering of Azure Active Directory offers some additional "self healing" or monitoring services that can minimize the need for a service call. However, as with most large companies supporting a fast growing market, there may be some gaps in service knowledge (and particularly processing) from the front line / tier one staff as they follow a corporate script at first contact.
Read full review Implementation Rating Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.
Read full review Alternatives Considered These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of
Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
Read full review Microsoft seems to be the better service for cloud identity syncing and is still a leader in this realm. Their service is reliable, and we use it with all of our clients. Compared to Okta, the cost is more affordable and they include a lot of services in the Microsoft licensing plans. This makes it the better option for most cases.
Read full review Contract Terms and Pricing Model The features are getting addresses per requirements and their value for Money. The proposed ROI and actual ROI build confidence.
Read full review Professional Services Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.
Read full review Return on Investment New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users. The positives are always with the end user, which I have to say, Crowd was able to accomplish. Read full review I believe that the reduction in requests for lost access passwords has been considerably reduced by 20%. There has been an increase in the productivity of each user who has used Entra ID; what these types of programs do is act as a motivator for users so that they can work more comfortably and avoid procrastinating. Read full review ScreenShots