Atlassian Crowd vs. Cisco Duo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atlassian Crowd
Score 6.9 out of 10
N/A
Atlassian Crowd is a single sign-on (SSO) solution from Australian-headquartered software company Atlassian.N/A
Cisco Duo
Score 9.4 out of 10
N/A
Cisco Duo is a two-factor authentication system (2FA), acquired by Cisco in October 2018. It provides single sign-on (SSO) and endpoint visibility, as well as access controls and policy controlled adaptive authentication.
$3
per month per user
Pricing
Atlassian CrowdCisco Duo
Editions & Modules
No answers on this topic
Duo Essentials
$3
per month per user
Duo Advantage
$6
per month per user
Duo Premier
$9
per month per user
Offerings
Pricing Offerings
Atlassian CrowdCisco Duo
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Atlassian CrowdCisco Duo
Considered Both Products
Atlassian Crowd
Chose Atlassian Crowd
In most ways, I preferred Duo Security as it offered a better 2-factor authentication method, and Crowd is definitely better than just having to rely on Active Directory.

I have always been of the mind to have a centralized server that sits between your active directory (azure …
Cisco Duo

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Atlassian CrowdCisco Duo
Small Businesses
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Score 9.3 out of 10
WatchGuard AuthPoint
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Score 9.0 out of 10
Medium-sized Companies
Dashlane
Dashlane
Score 9.3 out of 10
WatchGuard AuthPoint
WatchGuard AuthPoint
Score 9.0 out of 10
Enterprises
Imprivata OneSign
Imprivata OneSign
Score 9.8 out of 10
The Okta Identity Cloud
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Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian CrowdCisco Duo
Likelihood to Recommend
8.0
(3 ratings)
9.6
(132 ratings)
Likelihood to Renew
-
(0 ratings)
9.2
(10 ratings)
Usability
-
(0 ratings)
9.5
(76 ratings)
Availability
-
(0 ratings)
9.8
(9 ratings)
Performance
-
(0 ratings)
9.4
(4 ratings)
Support Rating
9.0
(1 ratings)
9.6
(91 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.7
(10 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Ease of integration
-
(0 ratings)
9.6
(9 ratings)
Product Scalability
-
(0 ratings)
9.6
(4 ratings)
Vendor post-sale
-
(0 ratings)
9.7
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.7
(3 ratings)
User Testimonials
Atlassian CrowdCisco Duo
Likelihood to Recommend
Atlassian
For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
Read full review
Cisco
Cisco Duo is extremely well-suited for someone wanting to add MFA to an on-premise Active Directory environment. Some of the other vendors in this space do provide this feature, but they do not natively support it. One of the top competitors in this space requires signing up with another third-party service to make this integration possible. Less moving parts for something as crucial as this is a huge benefit and having only one vendor to point fingers at makes troubleshooting much simpler.
Read full review
Pros
Atlassian
  • It is very easy for users to create tickets
  • Standing up atlassian crowd is a breeze
  • Not having to manage any hardware infrastructure is great
Read full review
Cisco
  • Speed - it's fast with almost no delay between triggering the MFA request and receiving the notification on an iPhone
  • Security - in addition to the added MFA layer, a simple, 4-digit passcode can be added to the authentication request
  • Ease of use - it doesn't scare users. It's simple to install, configure, and use.
Read full review
Cons
Atlassian
  • Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
  • Linux support was there as it was built mostly to support Windows based systems
  • Documentation was supported but most issues we had required us to contact Atlassian support.
Read full review
Cisco
  • If you need to integrate some legacy applications to Cisco Secure Access by Duo, it's not easy.
  • If you want to have more detailed information and reports, you need to pay more for the licensing. The basic option is not enough.
  • A constraint could be that each employee has to install it on their personal smartphone, which some don't like. But, there is an alternative using SMS, although sometimes it takes too long to receive the message.
Read full review
Likelihood to Renew
Atlassian
No answers on this topic
Cisco
There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward
Read full review
Usability
Atlassian
No answers on this topic
Cisco
La interfaz es intuitiva y fácil de navegar, lo que permite a los usuarios administrar sus dispositivos y acceder a las políticas sin problemas. La integración con las aplicaciones SSO y SaaS facilita aún más el proceso de acceso, mejorando la experiencia del usuario.
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Reliability and Availability
Atlassian
No answers on this topic
Cisco
In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
Read full review
Performance
Atlassian
No answers on this topic
Cisco
We do not see any degradation of performance of the protected applications. There are occasional lags in receiving the push but no show stooppers.
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Support Rating
Atlassian
Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.
Read full review
Cisco
Since it’s a reputable company, I have received technical support when needed and I trust that if anything else happens I can contact them with any issues. I haven’t experienced bad customer service and I totally feel supported while using this authentication method. No complains so far and the high rating!
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In-Person Training
Atlassian
No answers on this topic
Cisco
There was no in person training but checking the box was the only way I could complete all of the questions.
Read full review
Online Training
Atlassian
No answers on this topic
Cisco
This was not organized training but the videos that Duo provides to teach you how to install a particular integration are top notch.
Read full review
Implementation Rating
Atlassian
No answers on this topic
Cisco
Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.
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Alternatives Considered
Atlassian
These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
Read full review
Cisco
Our school is based in Microsoft 365. Azure has a product built into their licensing (provided you have purchased the appropriate level or the add-on product.) The MFA in Azure is a work in process and doesn't offer broad integration options as Duo does. We didn't look into any other commercial products.
Read full review
Scalability
Atlassian
No answers on this topic
Cisco
So far, the only limits we've encountered were tied to our imagination. Duo's strong list of supported integrations is amazing.
Read full review
Return on Investment
Atlassian
  • New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
  • The positives are always with the end user, which I have to say, Crowd was able to accomplish.
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Cisco
  • Very positive ROI given it is inexpensive for a small group and helps us secure our most valuable IT assets.
  • Lack of extreme policy granularity results in higher administrative overhead, as there is no middle ground (i.e. MFA every time or not at all).
Read full review
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