Atlassian Jira Align (formerly AgileCraft) vs ConnectWise Manage

• Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
• Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
• Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
• Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
• Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
• Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
• So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
• Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.

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• Manage's GUI is fantastic and easy to use.
• Makes it very simple to create support tickets and organize them.
• The different boards in Manage are what really make this product great.
• Being able to lay everything out and easily organize to our liking is a huge plus!
• Being customer friendly is another aspect I like.
• The portal is easy to setup and easy for clients to use.
• We use this feature heavily as an MSP.

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• The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
• The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
• The interface on some smaller portions of the software are sometimes difficult to understand.

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• The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
• More customization would be great especially in the PO emails.
• The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
• The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.

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• It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
• I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.

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• ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
• Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
• Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.

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