89 Ratings
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Score 8.2 out of 100
Top Rated
263 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)

The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Gene Baker | TrustRadius Reviewer

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Atlassian Jira Align (formerly AgileCraft)
7.8
ConnectWise Manage
Task Management
Atlassian Jira Align (formerly AgileCraft)
8.9
ConnectWise Manage
Resource Management
Atlassian Jira Align (formerly AgileCraft)
7.4
ConnectWise Manage
Gantt Charts
Atlassian Jira Align (formerly AgileCraft)
6.8
ConnectWise Manage
Scheduling
Atlassian Jira Align (formerly AgileCraft)
8.3
ConnectWise Manage
Workflow Automation
Atlassian Jira Align (formerly AgileCraft)
8.6
ConnectWise Manage
Team Collaboration
Atlassian Jira Align (formerly AgileCraft)
8.4
ConnectWise Manage
Support for Agile Methodology
Atlassian Jira Align (formerly AgileCraft)
9.2
ConnectWise Manage
Support for Waterfall Methodology
Atlassian Jira Align (formerly AgileCraft)
8.5
ConnectWise Manage
Document Management
Atlassian Jira Align (formerly AgileCraft)
6.7
ConnectWise Manage
Email integration
Atlassian Jira Align (formerly AgileCraft)
7.1
ConnectWise Manage
Mobile Access
Atlassian Jira Align (formerly AgileCraft)
5.7
ConnectWise Manage
Timesheet Tracking
Atlassian Jira Align (formerly AgileCraft)
6.8
ConnectWise Manage
Change request and Case Management
Atlassian Jira Align (formerly AgileCraft)
8.0
ConnectWise Manage
Budget and Expense Management
Atlassian Jira Align (formerly AgileCraft)
8.1
ConnectWise Manage

Professional Services Automation

Atlassian Jira Align (formerly AgileCraft)
7.0
ConnectWise Manage
Quotes/estimates
Atlassian Jira Align (formerly AgileCraft)
7.0
ConnectWise Manage
Invoicing
Atlassian Jira Align (formerly AgileCraft)
6.5
ConnectWise Manage
Project & financial reporting
Atlassian Jira Align (formerly AgileCraft)
7.3
ConnectWise Manage
Integration with accounting software
Atlassian Jira Align (formerly AgileCraft)
7.1
ConnectWise Manage

Incident and problem management

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
7.5
Organize and prioritize service tickets
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
7.6
Expert directory
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
7.7
Subscription-based notifications
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
7.3
ITSM collaboration and documentation
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
6.8
Ticket creation and submission
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
7.7
Ticket response
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
8.1

Self Help Community

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
6.2
External knowledge base
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
6.8
Internal knowledge base
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
5.6

Multi-Channel Help

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
5.6
Customer portal
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
7.0
IVR
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
3.8
Social integration
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
3.8
Email support
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
6.9
Help Desk CRM integration
Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
6.7

Pros

Atlassian Jira Align (formerly AgileCraft)

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Cons

Atlassian Jira Align (formerly AgileCraft)

  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Ryan McGarry | TrustRadius Reviewer

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.9
Based on 24 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Usability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 5.2
Based on 20 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Reliability and Availability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Performance

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Support Rating

Atlassian Jira Align (formerly AgileCraft)

Atlassian Jira Align (formerly AgileCraft) 7.8
Based on 14 answers
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Prathamesh Muzumdar | TrustRadius Reviewer

ConnectWise Manage

ConnectWise Manage 2.8
Based on 19 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Online Training

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 1.0
Based on 5 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
Charlie Meyer | TrustRadius Reviewer

Alternatives Considered

Atlassian Jira Align (formerly AgileCraft)

I would prefer to use Jira over ServiceNow or Rally. Not only am I most comfortable with Jira, but I think most teams are due to its historical use. Jira's workflow capabilities, although complex, really allow for a lot of customization that is sometimes needed for extremely technical products and product workflows. For our internal teams, Jira really allows for real-time communication and issue tracking, and again, although sometimes complex to build out, the dashboards that can be created to track projects, tasks, and issues you own or are watching, is definitely more advanced than any others that I have used outside of Jira.
Rebekah Ryan, PMP | TrustRadius Reviewer

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Scalability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Return on Investment

Atlassian Jira Align (formerly AgileCraft)

  • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
  • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
Anonymous | TrustRadius Reviewer

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Screenshots

Atlassian Jira Align (formerly AgileCraft)

Pricing Details

Atlassian Jira Align (formerly AgileCraft)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Atlassian Jira Align (formerly AgileCraft) Editions & Modules

Edition
Starting Price$27,000.001
Maximum Price$3,987,600.001
  1. Per Year
Additional Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Edition
Subscription$35.001
  1. Per Tech Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)
8.2
ConnectWise Manage
6.0

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
9.9

Usability

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
5.2

Reliability and Availability

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
9.1

Performance

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
8.1

Support Rating

Atlassian Jira Align (formerly AgileCraft)
7.8
ConnectWise Manage
2.8

Online Training

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
6.2

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
1.0

Scalability

Atlassian Jira Align (formerly AgileCraft)
ConnectWise Manage
8.0

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