<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
64 Ratings
508 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Mattermost

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

  • Mattermost ranks higher in 1 feature set: Project Management

Project Management

7.7

Atlassian Jira Align

77%
8.7

Mattermost

87%
Atlassian Jira Align ranks higher in 10/16 features

Task Management

9.0
90%
21 Ratings
8.6
86%
20 Ratings

Resource Management

8.1
81%
21 Ratings
N/A
0 Ratings

Gantt Charts

7.6
76%
15 Ratings
8.4
84%
12 Ratings

Scheduling

7.6
76%
17 Ratings
8.9
89%
13 Ratings

Workflow Automation

6.7
67%
16 Ratings
8.5
85%
14 Ratings

Team Collaboration

9.5
95%
21 Ratings
N/A
0 Ratings

Support for Agile Methodology

9.3
93%
20 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

5.8
58%
13 Ratings
N/A
0 Ratings

Document Management

6.7
67%
17 Ratings
N/A
0 Ratings

Email integration

7.6
76%
17 Ratings
N/A
0 Ratings

Mobile Access

5.7
57%
14 Ratings
9.2
92%
31 Ratings

Timesheet Tracking

8.4
84%
15 Ratings
N/A
0 Ratings

Change request and Case Management

8.4
84%
19 Ratings
N/A
0 Ratings

Budget and Expense Management

8.0
80%
11 Ratings
N/A
0 Ratings

Search

N/A
0 Ratings
9.0
90%
30 Ratings

Visual planning tools

N/A
0 Ratings
8.6
86%
14 Ratings

Professional Services Automation

8.0

Atlassian Jira Align

80%

Mattermost

Feature Set Not Supported
N/A
Atlassian Jira Align ranks higher in 4/4 features

Quotes/estimates

8.3
83%
12 Ratings
N/A
0 Ratings

Invoicing

7.1
71%
12 Ratings
N/A
0 Ratings

Project & financial reporting

8.6
86%
14 Ratings
N/A
0 Ratings

Integration with accounting software

7.9
79%
8 Ratings
N/A
0 Ratings

Communication

Atlassian Jira Align

Feature Set Not Supported
N/A
8.3

Mattermost

83%
Mattermost ranks higher in 8/8 features

Chat

N/A
0 Ratings
9.5
95%
33 Ratings

Notifications

N/A
0 Ratings
8.5
85%
33 Ratings

Discussions

N/A
0 Ratings
9.3
93%
31 Ratings

Surveys

N/A
0 Ratings
8.2
82%
17 Ratings

Internal knowledgebase

N/A
0 Ratings
8.7
87%
18 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
7.2
72%
10 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
7.9
79%
16 Ratings

Integrates with Outlook

N/A
0 Ratings
7.3
73%
9 Ratings

File Sharing & Management

Atlassian Jira Align

Feature Set Not Supported
N/A
8.4

Mattermost

84%
Mattermost ranks higher in 8/8 features

Versioning

N/A
0 Ratings
8.5
85%
17 Ratings

Video files

N/A
0 Ratings
8.1
81%
26 Ratings

Audio files

N/A
0 Ratings
8.4
84%
27 Ratings

Document collaboration

N/A
0 Ratings
8.4
84%
24 Ratings

Access control

N/A
0 Ratings
8.3
83%
26 Ratings

Advanced security features

N/A
0 Ratings
8.2
82%
21 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.7
87%
16 Ratings

Device sync

N/A
0 Ratings
8.4
84%
20 Ratings

Attribute Ratings

  • Atlassian Jira Align is rated higher in 1 area: Usability
  • Mattermost is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.8

Atlassian Jira Align

88%
21 Ratings
9.0

Mattermost

90%
35 Ratings

Likelihood to Renew

9.6

Atlassian Jira Align

96%
2 Ratings
10.0

Mattermost

100%
2 Ratings

Usability

6.6

Atlassian Jira Align

66%
2 Ratings
5.0

Mattermost

50%
4 Ratings

Support Rating

7.1

Atlassian Jira Align

71%
21 Ratings
7.2

Mattermost

72%
15 Ratings

Implementation Rating

10.0

Atlassian Jira Align

100%
1 Rating

Mattermost

N/A
0 Ratings

Ease of integration

Atlassian Jira Align

N/A
0 Ratings
8.7

Mattermost

87%
15 Ratings

Vendor post-sale

9.0

Atlassian Jira Align

90%
1 Rating

Mattermost

N/A
0 Ratings

Vendor pre-sale

9.0

Atlassian Jira Align

90%
1 Rating

Mattermost

N/A
0 Ratings

Likelihood to Recommend

Atlassian

The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Read full review

Mattermost

Mattermost is well suited for teams and groups that want to collaborate together and need a simple intuitive solution to communicate together. As it's very similar to Slack, it suits the same needs in my opinion. However, for people who prefer a solution that integrates various features, it lacks features other than instant messaging. That being said, I actually think it's a good thing.
Read full review

Pros

Atlassian

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Read full review

Mattermost

  • Project Management- Its very easy to manage different projects with different teams as the tool is very user-friendly and comes with a lot of features which serves the purpose.
  • Channel Communication- This is a very helpful feature that lets you create multiple channels for specific purposes and makes communication across the teams fast & efficient. You can also make the channel private or public.
  • User management- Its user management and directory integration feature is really ahead of other tools like slack.
Read full review

Cons

Atlassian

  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Read full review

Mattermost

  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Read full review

Pricing Details

Atlassian Jira Align

Starting Price

$0 per year

Editions & Modules

Atlassian Jira Align editions and modules pricing
EditionModules
Starting Price$27,000.001
Maximum Price$3,987,600.002

Footnotes

  1. per year
  2. per year

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Mattermost

Starting Price

$0 per month per user

Editions & Modules

Mattermost editions and modules pricing
EditionModules
Starter01
Professional$102
EnterpriseContact Us3

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Info

Likelihood to Renew

Atlassian

There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
Read full review

Mattermost

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
Read full review

Usability

Atlassian

Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
Read full review

Mattermost

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review

Support Rating

Atlassian

Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Read full review

Mattermost

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review

Alternatives Considered

Atlassian

Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
Read full review

Mattermost

Mattermost is possibly the opportunities of cloud against any of the workplace communication software, especially for developers. DevOps integrations make it easier for users to use it with multiple tools like Github, Zendesk, and Zoom. The peer community support is well enough to help you if you face any issues while running the open-source software in production.
Read full review

Return on Investment

Atlassian

  • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
  • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
Read full review

Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Read full review

Screenshots

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