Top Rated
813 Ratings
508 Ratings
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Score 8.2 out of 100
Top Rated
813 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Project Management

    7.7

    Atlassian Jira Align

    77%

    Microsoft Dynamics 365

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 14/14 features

    Task Management

    9.0
    90%
    21 Ratings
    N/A
    0 Ratings

    Resource Management

    8.1
    81%
    21 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.6
    76%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.7
    67%
    16 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.5
    95%
    21 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    9.3
    93%
    20 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    5.8
    58%
    13 Ratings
    N/A
    0 Ratings

    Document Management

    6.7
    67%
    17 Ratings
    N/A
    0 Ratings

    Email integration

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    5.7
    57%
    14 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    8.4
    84%
    15 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    8.0

    Atlassian Jira Align

    80%

    Microsoft Dynamics 365

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 4/4 features

    Quotes/estimates

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Invoicing

    7.1
    71%
    12 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.5

    Microsoft Dynamics 365

    85%
    Microsoft Dynamics 365 ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.1
    81%
    71 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    70 Ratings

    Territory management

    N/A
    0 Ratings
    8.2
    82%
    54 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.0
    90%
    66 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.6
    96%
    69 Ratings

    Contract management

    N/A
    0 Ratings
    8.4
    84%
    55 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.6
    86%
    51 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.7
    87%
    63 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    54 Ratings

    Customer Service & Support

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    7.5

    Microsoft Dynamics 365

    75%
    Microsoft Dynamics 365 ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    54 Ratings

    Call center management

    N/A
    0 Ratings
    7.8
    78%
    46 Ratings

    Help desk management

    N/A
    0 Ratings
    7.0
    70%
    51 Ratings

    Marketing Automation

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Dynamics 365

    83%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    9.1
    91%
    64 Ratings

    Email marketing

    N/A
    0 Ratings
    7.6
    76%
    64 Ratings

    CRM Project Management

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.4

    Microsoft Dynamics 365

    84%
    Microsoft Dynamics 365 ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    61 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.4
    84%
    46 Ratings

    Reporting

    N/A
    0 Ratings
    8.5
    85%
    56 Ratings

    CRM Reporting & Analytics

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.6

    Microsoft Dynamics 365

    86%
    Microsoft Dynamics 365 ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.8
    88%
    58 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.0
    80%
    63 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.0
    90%
    66 Ratings

    Customization

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.0

    Microsoft Dynamics 365

    80%
    Microsoft Dynamics 365 ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    69 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    64 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.3
    73%
    51 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.1
    81%
    55 Ratings

    Security

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.6

    Microsoft Dynamics 365

    86%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    59 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    60 Ratings

    Social CRM

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.2

    Microsoft Dynamics 365

    82%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    39 Ratings

    Social engagement

    N/A
    0 Ratings
    8.5
    85%
    40 Ratings

    Integrations with 3rd-party Software

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.2

    Microsoft Dynamics 365

    82%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Compensation management

    N/A
    0 Ratings
    8.2
    82%
    32 Ratings

    Platform

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.5

    Microsoft Dynamics 365

    85%
    Microsoft Dynamics 365 ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.5
    85%
    51 Ratings

    Attribute Ratings

    • Atlassian Jira Align is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating
    • Microsoft Dynamics 365 is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.8

    Atlassian Jira Align

    88%
    21 Ratings
    7.9

    Microsoft Dynamics 365

    79%
    92 Ratings

    Likelihood to Renew

    9.6

    Atlassian Jira Align

    96%
    2 Ratings
    7.9

    Microsoft Dynamics 365

    79%
    19 Ratings

    Usability

    6.6

    Atlassian Jira Align

    66%
    2 Ratings
    8.2

    Microsoft Dynamics 365

    82%
    22 Ratings

    Support Rating

    7.1

    Atlassian Jira Align

    71%
    21 Ratings
    8.2

    Microsoft Dynamics 365

    82%
    16 Ratings

    Online Training

    Atlassian Jira Align

    N/A
    0 Ratings
    7.5

    Microsoft Dynamics 365

    75%
    2 Ratings

    Implementation Rating

    10.0

    Atlassian Jira Align

    100%
    1 Rating
    9.5

    Microsoft Dynamics 365

    95%
    8 Ratings

    Contract Terms and Pricing Model

    Atlassian Jira Align

    N/A
    0 Ratings
    5.6

    Microsoft Dynamics 365

    56%
    4 Ratings

    Professional Services

    Atlassian Jira Align

    N/A
    0 Ratings
    7.4

    Microsoft Dynamics 365

    74%
    2 Ratings

    Vendor post-sale

    9.0

    Atlassian Jira Align

    90%
    1 Rating

    Microsoft Dynamics 365

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Atlassian Jira Align

    90%
    1 Rating

    Microsoft Dynamics 365

    N/A
    0 Ratings

    Likelihood to Recommend

    Atlassian

    The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
    Read full review

    Microsoft

    We work in a Cloud environment with Azure where using Microsoft Dynamics 365 as a CRM and ERP application helps us to a great extent. We mostly deal with data projects at the moment and combining/Integrating Microsoft Dynamics 365 with other Microsoft applications is easier that helps us to meet the project objective and our goal.
    Read full review

    Pros

    Atlassian

    • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
    • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
    • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
    • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
    • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
    • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
    • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
    • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
    Read full review

    Microsoft

    • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
    • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
    • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
    • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
    • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
    Read full review

    Cons

    Atlassian

    • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
    • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
    • The interface on some smaller portions of the software are sometimes difficult to understand.
    Read full review

    Microsoft

    • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
    • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
    • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
    • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
    • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
    • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
    • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
    Read full review

    Pricing Details

    Atlassian Jira Align

    Starting Price

    $0 per year

    Editions & Modules

    Atlassian Jira Align editions and modules pricing
    EditionModules
    Starting Price$27,000.001
    Maximum Price$3,987,600.002

    Footnotes

    1. per year
    2. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Microsoft Dynamics 365

    Starting Price

    $44 per month

    Editions & Modules

    Microsoft Dynamics 365 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atlassian

      There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
      Read full review

      Microsoft

      CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
      Read full review

      Usability

      Atlassian

      Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
      Read full review

      Microsoft

      It's one of the greatest CRM systems on the market, in my opinion, and it combines lighter ERP functions with CRM. I believe it to be the greatest program that is user-friendly and in line with our demands, regardless of what I'm working with my information sets and on the cloud.
      Read full review

      Support Rating

      Atlassian

      Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
      Read full review

      Microsoft

      Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
      Read full review

      Implementation Rating

      Atlassian

      No answers on this topic

      Microsoft

      We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
      Read full review

      Alternatives Considered

      Atlassian

      Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
      Read full review

      Microsoft

      Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
      Read full review

      Contract Terms and Pricing Model

      Atlassian

      No answers on this topic

      Microsoft

      On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
      Read full review

      Professional Services

      Atlassian

      No answers on this topic

      Microsoft

      My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
      Read full review

      Return on Investment

      Atlassian

      • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
      • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
      Read full review

      Microsoft

      • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
      • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
      • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
      Read full review

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