124 Ratings
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Score 8.2 out of 100
39 Ratings
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Score 5.3 out of 100

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)

The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Gene Baker | TrustRadius Reviewer

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Atlassian Jira Align (formerly AgileCraft)
8.0
OpenAir PSA
5.1
Task Management
Atlassian Jira Align (formerly AgileCraft)
9.0
OpenAir PSA
4.4
Resource Management
Atlassian Jira Align (formerly AgileCraft)
7.5
OpenAir PSA
7.7
Gantt Charts
Atlassian Jira Align (formerly AgileCraft)
6.9
OpenAir PSA
4.6
Scheduling
Atlassian Jira Align (formerly AgileCraft)
8.3
OpenAir PSA
9.0
Workflow Automation
Atlassian Jira Align (formerly AgileCraft)
8.7
OpenAir PSA
3.6
Team Collaboration
Atlassian Jira Align (formerly AgileCraft)
8.9
OpenAir PSA
4.5
Support for Agile Methodology
Atlassian Jira Align (formerly AgileCraft)
9.2
OpenAir PSA
4.0
Support for Waterfall Methodology
Atlassian Jira Align (formerly AgileCraft)
7.9
OpenAir PSA
5.9
Document Management
Atlassian Jira Align (formerly AgileCraft)
7.4
OpenAir PSA
4.0
Email integration
Atlassian Jira Align (formerly AgileCraft)
7.6
OpenAir PSA
3.4
Mobile Access
Atlassian Jira Align (formerly AgileCraft)
6.9
OpenAir PSA
6.2
Timesheet Tracking
Atlassian Jira Align (formerly AgileCraft)
7.3
OpenAir PSA
7.3
Change request and Case Management
Atlassian Jira Align (formerly AgileCraft)
8.3
OpenAir PSA
3.2
Budget and Expense Management
Atlassian Jira Align (formerly AgileCraft)
8.1
OpenAir PSA
3.6

Professional Services Automation

Atlassian Jira Align (formerly AgileCraft)
7.4
OpenAir PSA
6.1
Quotes/estimates
Atlassian Jira Align (formerly AgileCraft)
7.5
OpenAir PSA
5.2
Invoicing
Atlassian Jira Align (formerly AgileCraft)
7.0
OpenAir PSA
7.6
Project & financial reporting
Atlassian Jira Align (formerly AgileCraft)
7.8
OpenAir PSA
4.7
Integration with accounting software
Atlassian Jira Align (formerly AgileCraft)
7.5
OpenAir PSA
7.0

Pros

Atlassian Jira Align (formerly AgileCraft)

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Cons

Atlassian Jira Align (formerly AgileCraft)

  • The only difficult thing is its learning for the beginners.
  • Initially, its learning is quite steep but with the passage of time it becomes smooth enough and you will love to use it.
  • It is enriched with all latest and powerful features in order to fully satisfy customers.
Dayanna Anderson | TrustRadius Reviewer

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Usability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Performance

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Support Rating

Atlassian Jira Align (formerly AgileCraft)

Atlassian Jira Align (formerly AgileCraft) 7.7
Based on 14 answers
While we have not had any issues with Jira since our organization adopted the software, this fact is clear evidence that they actively maintain and fix newly reported issues by their users. Thus, being on top of bug fixes is perhaps the best way of supporting users. They also have made their support easily accessible and available on their website.
Ryan McGarry | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 5.4
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

In-Person Training

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Online Training

Atlassian Jira Align (formerly AgileCraft)

No answers on this topic

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atlassian Jira Align (formerly AgileCraft)

Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
Anonymous | TrustRadius Reviewer

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

Scalability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Return on Investment

Atlassian Jira Align (formerly AgileCraft)

  • With Jira, it is very easy to track down various bottlenecks in the deliverables further streamlining the development process in the production stage. Running numerous IT projects with multiple bottlenecks and backlogs was the biggest challenge that we ever faced before implementing Jira. Jira made the process more efficient by saving time and money.
  • Jira helped to build customized features for different verticals. Rather than investing in different third party tools we were able to perform the same tasks in Jira. This saved us lot of money.
Prathamesh Muzumdar | TrustRadius Reviewer

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

Pricing Details

Atlassian Jira Align (formerly AgileCraft)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Atlassian Jira Align (formerly AgileCraft) Editions & Modules

Edition
Starting Price$27,000.001
Maximum Price$3,987,600.001
  1. Per Year
Additional Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenAir PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)
8.3
OpenAir PSA
6.2

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)
OpenAir PSA
8.2

Usability

Atlassian Jira Align (formerly AgileCraft)
OpenAir PSA
9.4

Reliability and Availability

Atlassian Jira Align (formerly AgileCraft)
OpenAir PSA
10.0

Performance

Atlassian Jira Align (formerly AgileCraft)
OpenAir PSA
9.0

Support Rating

Atlassian Jira Align (formerly AgileCraft)
7.7
OpenAir PSA
5.4

In-Person Training

Atlassian Jira Align (formerly AgileCraft)
OpenAir PSA
10.0

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)
OpenAir PSA
10.0

Scalability

Atlassian Jira Align (formerly AgileCraft)
OpenAir PSA
10.0

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