46 Ratings
450 Ratings
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Score 8.3 out of 100
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

  • Atlassian Jira Align ranks higher in 1 feature set: Project Management
  • OpenAir PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

7.9

Atlassian Jira Align

79%
7.3

OpenAir PSA

73%
Atlassian Jira Align ranks higher in 10/14 features

Task Management

9.1
91%
23 Ratings
8.0
80%
15 Ratings

Resource Management

8.0
80%
23 Ratings
7.5
75%
15 Ratings

Gantt Charts

7.5
75%
16 Ratings
8.0
80%
9 Ratings

Scheduling

8.2
82%
19 Ratings
6.0
60%
12 Ratings

Workflow Automation

7.2
72%
17 Ratings
6.0
60%
9 Ratings

Team Collaboration

9.3
93%
23 Ratings
8.0
80%
12 Ratings

Support for Agile Methodology

9.4
94%
21 Ratings
6.0
60%
7 Ratings

Support for Waterfall Methodology

6.2
62%
14 Ratings
7.0
70%
8 Ratings

Document Management

7.3
73%
19 Ratings
8.5
85%
6 Ratings

Email integration

7.7
77%
19 Ratings
6.9
69%
9 Ratings

Mobile Access

6.5
65%
16 Ratings
7.5
75%
12 Ratings

Timesheet Tracking

8.3
83%
17 Ratings
7.0
70%
14 Ratings

Change request and Case Management

8.5
85%
20 Ratings
8.0
80%
10 Ratings

Budget and Expense Management

8.0
80%
12 Ratings
7.5
75%
14 Ratings

Professional Services Automation

8.0

Atlassian Jira Align

80%
8.6

OpenAir PSA

86%
OpenAir PSA ranks higher in 3/4 features

Quotes/estimates

8.3
83%
13 Ratings
8.0
80%
5 Ratings

Invoicing

7.2
72%
13 Ratings
9.0
90%
7 Ratings

Project & financial reporting

8.5
85%
15 Ratings
8.5
85%
9 Ratings

Integration with accounting software

7.9
79%
9 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • Atlassian Jira Align is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
  • OpenAir PSA is rated higher in 1 area: Usability
  • Atlassian Jira Align and OpenAir PSA are tied in 1 area: Implementation Rating

Likelihood to Recommend

8.7

Atlassian Jira Align

87%
23 Ratings
8.5

OpenAir PSA

85%
20 Ratings

Likelihood to Renew

9.5

Atlassian Jira Align

95%
2 Ratings
8.2

OpenAir PSA

82%
7 Ratings

Usability

6.9

Atlassian Jira Align

69%
2 Ratings
9.4

OpenAir PSA

94%
4 Ratings

Availability

Atlassian Jira Align

N/A
0 Ratings
10.0

OpenAir PSA

100%
6 Ratings

Performance

Atlassian Jira Align

N/A
0 Ratings
9.0

OpenAir PSA

90%
6 Ratings

Support Rating

7.1

Atlassian Jira Align

71%
21 Ratings
5.5

OpenAir PSA

55%
12 Ratings

In-Person Training

Atlassian Jira Align

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Implementation Rating

10.0

Atlassian Jira Align

100%
1 Rating
10.0

OpenAir PSA

100%
4 Ratings

Product Scalability

Atlassian Jira Align

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Likelihood to Recommend

Atlassian Jira Align

Jira is the tool I use to oversee projects, allocate tasks to engineers, and monitor overall development. The openness and access that Jira offers are necessary for many teams. Jira ensures that no issue is overlooked and that everyone has access to the full picture of the processes they are involved in. In fact, team members are able to connect, share ideas, and attach crucial documents while receiving immediate updates on topics that are of interest to them.
Saket Pandey | TrustRadius Reviewer

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Pros

Atlassian Jira Align

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Cons

Atlassian Jira Align

  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Ryan McGarry | TrustRadius Reviewer

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Pricing Details

Atlassian Jira Align

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per year

Atlassian Jira Align Editions & Modules

Edition
Starting Price$27,000.001
Maximum Price$3,987,600.001
  1. per year
Additional Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

OpenAir PSA Editions & Modules

Additional Pricing Details

Likelihood to Renew

Atlassian Jira Align

Atlassian Jira Align 9.5
Based on 2 answers
There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Usability

Atlassian Jira Align

Atlassian Jira Align 6.9
Based on 2 answers
Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atlassian Jira Align

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 6 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Performance

Atlassian Jira Align

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 6 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Support Rating

Atlassian Jira Align

Atlassian Jira Align 7.1
Based on 21 answers
I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.
Gene Baker | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 5.5
Based on 12 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

In-Person Training

Atlassian Jira Align

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Online Training

Atlassian Jira Align

No answers on this topic

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Implementation Rating

Atlassian Jira Align

Atlassian Jira Align 10.0
Based on 1 answer
No answer on this topic is available.

OpenAir PSA

OpenAir PSA 10.0
Based on 4 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atlassian Jira Align

Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
Mylene Beatty | TrustRadius Reviewer

Scalability

Atlassian Jira Align

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Return on Investment

Atlassian Jira Align

  • It has a vast amount of features to implement in our project and the time management is a great ROI as well. As it is helping us to deliver our product in time.
  • We can trace our sprint activity and it helps us to collaborate well.
Kaniz Fatema | TrustRadius Reviewer

OpenAir PSA

  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
Cristian Bodnarasec | TrustRadius Reviewer

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