<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3014 Ratings
421 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Salesforce

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Top Rated
3014 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Project Management

    7.9

    Atlassian Jira Align

    79%

    Salesforce

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 14/14 features

    Task Management

    9.1
    91%
    22 Ratings
    N/A
    0 Ratings

    Resource Management

    7.9
    79%
    22 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.4
    74%
    16 Ratings
    N/A
    0 Ratings

    Scheduling

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.3
    73%
    17 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.4
    94%
    22 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    9.4
    94%
    21 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    6.3
    63%
    14 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    18 Ratings
    N/A
    0 Ratings

    Email integration

    7.5
    75%
    18 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.3
    63%
    15 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.8

    Atlassian Jira Align

    78%

    Salesforce

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 4/4 features

    Quotes/estimates

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Invoicing

    7.1
    71%
    13 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.4
    84%
    15 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.7
    77%
    9 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    187 Ratings

    Workflow management

    N/A
    0 Ratings
    8.1
    81%
    178 Ratings

    Territory management

    N/A
    0 Ratings
    7.9
    79%
    147 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.5
    85%
    183 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    171 Ratings

    Contract management

    N/A
    0 Ratings
    8.0
    80%
    144 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    136 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.2
    82%
    158 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Customer Service & Support

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.5

    Salesforce

    85%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    57 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    43 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    47 Ratings

    Marketing Automation

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.3
    83%
    170 Ratings

    Email marketing

    N/A
    0 Ratings
    8.0
    80%
    144 Ratings

    CRM Project Management

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.9
    79%
    160 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.4
    84%
    124 Ratings

    CRM Reporting & Analytics

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    159 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    175 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.5
    85%
    183 Ratings

    Customization

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    176 Ratings

    Custom objects

    N/A
    0 Ratings
    8.5
    85%
    168 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.2
    82%
    127 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    147 Ratings

    Security

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.7

    Salesforce

    87%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    145 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    137 Ratings

    Social CRM

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.2
    82%
    116 Ratings

    Social engagement

    N/A
    0 Ratings
    8.2
    82%
    114 Ratings

    Integrations with 3rd-party Software

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.1
    81%
    150 Ratings

    Compensation management

    N/A
    0 Ratings
    8.1
    81%
    101 Ratings

    Platform

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    159 Ratings

    Attribute Ratings

    • Atlassian Jira Align is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
    • Salesforce.com is rated higher in 2 areas: Usability, Support Rating
    • Atlassian Jira Align and Salesforce.com are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.8

    Atlassian Jira Align

    88%
    22 Ratings
    8.1

    Salesforce

    81%
    305 Ratings

    Likelihood to Renew

    9.5

    Atlassian Jira Align

    95%
    2 Ratings
    9.5

    Salesforce

    95%
    50 Ratings

    Usability

    6.9

    Atlassian Jira Align

    69%
    2 Ratings
    8.3

    Salesforce

    83%
    92 Ratings

    Availability

    Atlassian Jira Align

    N/A
    0 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    Atlassian Jira Align

    N/A
    0 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    7.2

    Atlassian Jira Align

    72%
    21 Ratings
    7.9

    Salesforce

    79%
    119 Ratings

    In-Person Training

    Atlassian Jira Align

    N/A
    0 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    Atlassian Jira Align

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    10.0

    Atlassian Jira Align

    100%
    1 Rating
    9.4

    Salesforce

    94%
    32 Ratings

    Contract Terms and Pricing Model

    Atlassian Jira Align

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    Atlassian Jira Align

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    Atlassian Jira Align

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Likelihood to Recommend

    Atlassian Jira Align

    The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
    Gene Baker | TrustRadius Reviewer

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Anonymous | TrustRadius Reviewer

    Pros

    Atlassian Jira Align

    • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
    • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
    • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
    • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
    • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
    • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
    • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
    • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
    Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Erik Viager | TrustRadius Reviewer

    Cons

    Atlassian Jira Align

    • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
    • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
    • The interface on some smaller portions of the software are sometimes difficult to understand.
    Ryan McGarry | TrustRadius Reviewer

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Atlassian Jira Align

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per year

    Atlassian Jira Align Editions & Modules

    Edition
    Starting Price$27,000.001
    Maximum Price$3,987,600.001
    1. per year
    Additional Pricing Details

    Salesforce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    Salesforce Editions & Modules

    Edition
    Essentials$25.001
    Professional$75.001
    Enterprise$150.001
    Unlimited$300.002
    1. Per User/Per Month
    2. Per user/Per month
    Additional Pricing Details

    Likelihood to Renew

    Atlassian Jira Align

    Atlassian Jira Align 9.5
    Based on 2 answers
    There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 9.5
    Based on 50 answers
    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    John Cupoli | TrustRadius Reviewer

    Usability

    Atlassian Jira Align

    Atlassian Jira Align 6.9
    Based on 2 answers
    Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 8.3
    Based on 92 answers
    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Al Mubassir Muin | TrustRadius Reviewer

    Reliability and Availability

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.8
    Based on 54 answers
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Kyle Dugger | TrustRadius Reviewer

    Performance

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.0
    Based on 36 answers
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Rob Gottschalk | TrustRadius Reviewer

    Support Rating

    Atlassian Jira Align

    Atlassian Jira Align 7.2
    Based on 21 answers
    Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
    Prathamesh Muzumdar | TrustRadius Reviewer

    Salesforce

    Salesforce 7.9
    Based on 119 answers
    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 7.9
    Based on 11 answers
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Anonymous | TrustRadius Reviewer

    Online Training

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.1
    Based on 15 answers
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Atlassian Jira Align

    Atlassian Jira Align 10.0
    Based on 1 answer
    No answer on this topic is available.

    Salesforce

    Salesforce 9.4
    Based on 32 answers
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Atlassian Jira Align

    Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
    Anonymous | TrustRadius Reviewer

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.1
    Based on 10 answers
    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Anonymous | TrustRadius Reviewer

    Scalability

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 10.0
    Based on 2 answers
    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.3
    Based on 8 answers
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Aononna Tazin | TrustRadius Reviewer

    Return on Investment

    Atlassian Jira Align

    • It has a vast amount of features to implement in our project and the time management is a great ROI as well. As it is helping us to deliver our product in time.
    • We can trace our sprint activity and it helps us to collaborate well.
    Kaniz Fatema | TrustRadius Reviewer

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Quentin Goin | TrustRadius Reviewer

    Screenshots

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