What users are saying about
421 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 421 reviews and ratings
Salesforce
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3014 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 3014 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Project Management

7.9
Atlassian Jira Align
79%
Salesforce
Feature Set Not Supported
N/A
Atlassian Jira Align ranks higher in 14/14 features
Atlassian Jira Align ranks higher in 14/14 features
Task Management

9.1
91%
22 Ratings
N/A
0 Ratings
Resource Management

7.9
79%
22 Ratings
N/A
0 Ratings
Gantt Charts

7.4
74%
16 Ratings
N/A
0 Ratings
Scheduling

8.0
80%
18 Ratings
N/A
0 Ratings
Workflow Automation

7.3
73%
17 Ratings
N/A
0 Ratings
Team Collaboration

9.4
94%
22 Ratings
N/A
0 Ratings
Support for Agile Methodology

9.4
94%
21 Ratings
N/A
0 Ratings
Support for Waterfall Methodology

6.3
63%
14 Ratings
N/A
0 Ratings
Document Management

7.0
70%
18 Ratings
N/A
0 Ratings
Email integration

7.5
75%
18 Ratings
N/A
0 Ratings
Mobile Access

6.3
63%
15 Ratings
N/A
0 Ratings
Timesheet Tracking

8.2
82%
16 Ratings
N/A
0 Ratings
Change request and Case Management

8.5
85%
20 Ratings
N/A
0 Ratings
Budget and Expense Management

8.0
80%
12 Ratings
N/A
0 Ratings
Professional Services Automation

7.8
Atlassian Jira Align
78%
Salesforce
Feature Set Not Supported
N/A
Atlassian Jira Align ranks higher in 4/4 features
Atlassian Jira Align ranks higher in 4/4 features
Quotes/estimates

8.1
81%
13 Ratings
N/A
0 Ratings
Invoicing

7.1
71%
13 Ratings
N/A
0 Ratings
Project & financial reporting

8.4
84%
15 Ratings
N/A
0 Ratings
Integration with accounting software

7.7
77%
9 Ratings
N/A
0 Ratings
Sales Force Automation

Atlassian Jira Align
Feature Set Not Supported
N/A
8.1
Salesforce
81%
Salesforce.com ranks higher in 9/9 features
Salesforce.com ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings
8.4
84%
187 Ratings
Workflow management

N/A
0 Ratings
8.1
81%
178 Ratings
Territory management

N/A
0 Ratings
7.9
79%
147 Ratings
Opportunity management

N/A
0 Ratings
8.5
85%
183 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.8
78%
171 Ratings
Contract management

N/A
0 Ratings
8.0
80%
144 Ratings
Quote & order management

N/A
0 Ratings
7.8
78%
136 Ratings
Interaction tracking

N/A
0 Ratings
8.2
82%
158 Ratings
Channel / partner relationship management

N/A
0 Ratings
8.0
80%
129 Ratings
Customer Service & Support

Atlassian Jira Align
Feature Set Not Supported
N/A
8.5
Salesforce
85%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Case management

N/A
0 Ratings
9.0
90%
57 Ratings
Call center management

N/A
0 Ratings
8.4
84%
43 Ratings
Help desk management

N/A
0 Ratings
8.3
83%
47 Ratings
Marketing Automation

Atlassian Jira Align
Feature Set Not Supported
N/A
8.1
Salesforce
81%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Lead management

N/A
0 Ratings
8.3
83%
170 Ratings
Email marketing

N/A
0 Ratings
8.0
80%
144 Ratings
CRM Project Management

Atlassian Jira Align
Feature Set Not Supported
N/A
7.7
Salesforce
77%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Task management

N/A
0 Ratings
7.9
79%
160 Ratings
Billing and invoicing management

N/A
0 Ratings
6.7
67%
37 Ratings
Reporting

N/A
0 Ratings
8.4
84%
124 Ratings
CRM Reporting & Analytics

Atlassian Jira Align
Feature Set Not Supported
N/A
8.3
Salesforce
83%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Forecasting

N/A
0 Ratings
8.2
82%
159 Ratings
Pipeline visualization

N/A
0 Ratings
8.4
84%
175 Ratings
Customizable reports

N/A
0 Ratings
8.5
85%
183 Ratings
Customization

Atlassian Jira Align
Feature Set Not Supported
N/A
8.3
Salesforce
83%
Salesforce.com ranks higher in 4/4 features
Salesforce.com ranks higher in 4/4 features
Custom fields

N/A
0 Ratings
8.4
84%
176 Ratings
Custom objects

N/A
0 Ratings
8.5
85%
168 Ratings
Scripting environment

N/A
0 Ratings
8.2
82%
127 Ratings
API for custom integration

N/A
0 Ratings
8.3
83%
147 Ratings
Security

Atlassian Jira Align
Feature Set Not Supported
N/A
8.7
Salesforce
87%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings
8.6
86%
145 Ratings
Role-based user permissions

N/A
0 Ratings
8.8
88%
137 Ratings
Social CRM

Atlassian Jira Align
Feature Set Not Supported
N/A
8.2
Salesforce
82%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Social data

N/A
0 Ratings
8.2
82%
116 Ratings
Social engagement

N/A
0 Ratings
8.2
82%
114 Ratings
Integrations with 3rd-party Software

Atlassian Jira Align
Feature Set Not Supported
N/A
8.1
Salesforce
81%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings
8.1
81%
150 Ratings
Compensation management

N/A
0 Ratings
8.1
81%
101 Ratings
Platform

Atlassian Jira Align
Feature Set Not Supported
N/A
8.3
Salesforce
83%
Salesforce.com ranks higher in 1/1 features
Salesforce.com ranks higher in 1/1 features
Mobile access

N/A
0 Ratings
8.3
83%
159 Ratings
Attribute Ratings
- Atlassian Jira Align is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
- Salesforce.com is rated higher in 2 areas: Usability, Support Rating
- Atlassian Jira Align and Salesforce.com are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

8.8
Atlassian Jira Align
88%
22 Ratings
8.1
Salesforce
81%
305 Ratings
Likelihood to Renew

9.5
Atlassian Jira Align
95%
2 Ratings
9.5
Salesforce
95%
50 Ratings
Usability

6.9
Atlassian Jira Align
69%
2 Ratings
8.3
Salesforce
83%
92 Ratings
Availability

Atlassian Jira Align
N/A
0 Ratings
9.8
Salesforce
98%
54 Ratings
Performance

Atlassian Jira Align
N/A
0 Ratings
9.0
Salesforce
90%
36 Ratings
Support Rating

7.2
Atlassian Jira Align
72%
21 Ratings
7.9
Salesforce
79%
119 Ratings
In-Person Training

Atlassian Jira Align
N/A
0 Ratings
7.9
Salesforce
79%
11 Ratings
Online Training

Atlassian Jira Align
N/A
0 Ratings
9.1
Salesforce
91%
15 Ratings
Implementation Rating

10.0
Atlassian Jira Align
100%
1 Rating
9.4
Salesforce
94%
32 Ratings
Contract Terms and Pricing Model

Atlassian Jira Align
N/A
0 Ratings
9.1
Salesforce
91%
10 Ratings
Product Scalability

Atlassian Jira Align
N/A
0 Ratings
10.0
Salesforce
100%
2 Ratings
Professional Services

Atlassian Jira Align
N/A
0 Ratings
9.3
Salesforce
93%
8 Ratings
Likelihood to Recommend
Atlassian Jira Align
The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Vice President, Chief Architect, Development Manager and Software Engineer
WySTAR Global Retirement Solutions, a Wells Fargo CompanyFinancial Services, 10,001+ employees
Salesforce
Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.

Verified User
Consultant in Engineering
Computer Software Company, 10,001+ employeesPros
Atlassian Jira Align
- Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
- Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
- Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
- Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
- Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
- Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
- So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
- Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Enterprise Agile Coach
Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees
Salesforce
- Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
- Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
- Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Sr. Strategic Development Manager, B2D
Intouch GroupMarketing and Advertising, 1001-5000 employees
Cons
Atlassian Jira Align
- The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
- The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
- The interface on some smaller portions of the software are sometimes difficult to understand.
Vice President of Research, Neuroscientist
SPARK NeuroResearch, 11-50 employees
Salesforce
- Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
- Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
- Continued expansion of Salesforce Surveys for more features and flexibility.

Verified User
Director in Sales
Transportation/Trucking/Railroad Company, 10,001+ employeesPricing Details
Atlassian Jira Align
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 per year
Atlassian Jira Align Editions & Modules
Edition
Starting Price | $27,000.001 |
---|---|
Maximum Price | $3,987,600.001 |
- per year
Additional Pricing Details
—Salesforce
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month
Salesforce Editions & Modules
Edition
Essentials | $25.001 |
---|---|
Professional | $75.001 |
Enterprise | $150.001 |
Unlimited | $300.002 |
- Per User/Per Month
- Per user/Per month
Additional Pricing Details
—Likelihood to Renew
Atlassian Jira Align
Atlassian Jira Align 9.5
Based on 2 answers
There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 5001-10,000 employeesSalesforce
Salesforce 9.5
Based on 50 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
Account Manager
Camelot EnterprisesApparel & Fashion, 11-50 employees
Usability
Atlassian Jira Align
Atlassian Jira Align 6.9
Based on 2 answers
Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 5001-10,000 employeesSalesforce
Salesforce 8.3
Based on 92 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Reliability and Availability
Atlassian Jira Align
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Salesforce.com Administrator
OPKO Diagnostics, LLCMedical Practice, 51-200 employees
Performance
Atlassian Jira Align
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Corporate Controller / Director Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Support Rating
Atlassian Jira Align
Atlassian Jira Align 7.2
Based on 21 answers
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Team Lead Manager- Analytics
PatagoniaRetail, 501-1000 employees
Salesforce
Salesforce 7.9
Based on 119 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.

Verified User
C-Level Executive in Marketing
Consumer Goods Company, 51-200 employeesIn-Person Training
Atlassian Jira Align
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

Verified User
Analyst in Sales
Computer Software Company, 501-1000 employeesOnline Training
Atlassian Jira Align
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

Verified User
Program Manager in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
Atlassian Jira Align
Atlassian Jira Align 10.0
Based on 1 answer
No answer on this topic is available.
Salesforce
Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

Verified User
Employee in Marketing
Computer Software Company, 11-50 employeesAlternatives Considered
Atlassian Jira Align
Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.

Verified User
Employee in Information Technology
Information Technology & Services Company, 5001-10,000 employeesSalesforce
When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.

Verified User
General Manager in Corporate
Financial Services Company, 1-10 employeesContract Terms and Pricing Model
Atlassian Jira Align
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesScalability
Atlassian Jira Align
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

Verified User
Consultant in Sales
Printing Company, 11-50 employeesProfessional Services
Atlassian Jira Align
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Return on Investment
Atlassian Jira Align
- It has a vast amount of features to implement in our project and the time management is a great ROI as well. As it is helping us to deliver our product in time.
- We can trace our sprint activity and it helps us to collaborate well.
Business Analyst
Spring Rain Pvt LtdComputer Software, 11-50 employees
Salesforce
- Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
- Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Integration Engineer
Goin Solutions, Inc.Computer Software, 1-10 employees