47 Ratings
450 Ratings
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Score 8.3 out of 100
47 Ratings
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Score 7 out of 100

Feature Set Ratings

    Project Management

    7.9

    Atlassian Jira Align

    79%

    WORKetc

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 14/14 features

    Task Management

    9.1
    91%
    23 Ratings
    N/A
    0 Ratings

    Resource Management

    8.0
    80%
    23 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.5
    75%
    16 Ratings
    N/A
    0 Ratings

    Scheduling

    8.2
    82%
    19 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.2
    72%
    17 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.3
    93%
    23 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    9.4
    94%
    21 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    6.2
    62%
    14 Ratings
    N/A
    0 Ratings

    Document Management

    7.3
    73%
    19 Ratings
    N/A
    0 Ratings

    Email integration

    7.7
    77%
    19 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.5
    65%
    16 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    8.3
    83%
    17 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    8.0

    Atlassian Jira Align

    80%

    WORKetc

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 4/4 features

    Quotes/estimates

    8.3
    83%
    13 Ratings
    N/A
    0 Ratings

    Invoicing

    7.2
    72%
    13 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.9
    79%
    9 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    7.9

    WORKetc

    79%
    WORK[etc] ranks higher in 8/8 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.9
    79%
    13 Ratings

    Contract management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    8.1
    81%
    8 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Customer Service & Support

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.3

    WORKetc

    83%
    WORK[etc] ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Marketing Automation

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    7.4

    WORKetc

    74%
    WORK[etc] ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    CRM Project Management

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.1

    WORKetc

    81%
    WORK[etc] ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Reporting

    N/A
    0 Ratings
    7.9
    79%
    12 Ratings

    CRM Reporting & Analytics

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    7.3

    WORKetc

    73%
    WORK[etc] ranks higher in 2/2 features

    Pipeline visualization

    N/A
    0 Ratings
    7.5
    75%
    9 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.2
    72%
    11 Ratings

    Customization

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.0

    WORKetc

    80%
    WORK[etc] ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    13 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Security

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    8.9

    WORKetc

    89%
    WORK[etc] ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Social CRM

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    7.3

    WORKetc

    73%
    WORK[etc] ranks higher in 1/1 features

    Social data

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Platform

    Atlassian Jira Align

    Feature Set Not Supported
    N/A
    7.5

    WORKetc

    75%
    WORK[etc] ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.5
    75%
    13 Ratings

    Attribute Ratings

    • Atlassian Jira Align is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating
    • WORK[etc] is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.7

    Atlassian Jira Align

    87%
    23 Ratings
    7.8

    WORKetc

    78%
    40 Ratings

    Likelihood to Renew

    9.5

    Atlassian Jira Align

    95%
    2 Ratings
    8.2

    WORKetc

    82%
    30 Ratings

    Usability

    6.9

    Atlassian Jira Align

    69%
    2 Ratings
    8.2

    WORKetc

    82%
    5 Ratings

    Availability

    Atlassian Jira Align

    N/A
    0 Ratings
    9.1

    WORKetc

    91%
    6 Ratings

    Performance

    Atlassian Jira Align

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    8 Ratings

    Support Rating

    7.1

    Atlassian Jira Align

    71%
    21 Ratings
    8.2

    WORKetc

    82%
    10 Ratings

    Online Training

    Atlassian Jira Align

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    2 Ratings

    Implementation Rating

    10.0

    Atlassian Jira Align

    100%
    1 Rating
    9.1

    WORKetc

    91%
    4 Ratings

    Product Scalability

    Atlassian Jira Align

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    2 Ratings

    Likelihood to Recommend

    Atlassian Jira Align

    Jira is the tool I use to oversee projects, allocate tasks to engineers, and monitor overall development. The openness and access that Jira offers are necessary for many teams. Jira ensures that no issue is overlooked and that everyone has access to the full picture of the processes they are involved in. In fact, team members are able to connect, share ideas, and attach crucial documents while receiving immediate updates on topics that are of interest to them.
    Saket Pandey | TrustRadius Reviewer

    WORKetc

    If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
    Melissa Bailey | TrustRadius Reviewer

    Pros

    Atlassian Jira Align

    • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
    • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
    • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
    • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
    • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
    • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
    • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
    • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
    Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

    WORKetc

    • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
    • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
    • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
    Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

    Cons

    Atlassian Jira Align

    • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
    • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
    • The interface on some smaller portions of the software are sometimes difficult to understand.
    Ryan McGarry | TrustRadius Reviewer

    WORKetc

    • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
    • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
    • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
    Ian Nicholson | TrustRadius Reviewer

    Pricing Details

    Atlassian Jira Align

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per year

    Atlassian Jira Align Editions & Modules

    Edition
    Starting Price$27,000.001
    Maximum Price$3,987,600.001
    1. per year
    Additional Pricing Details

    WORKetc

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $78 per month

    WORKetc Editions & Modules

    Edition
    Starter Edition$781
    Team$1952
    Foundations$3953
    1. Per Month for up to 2 Users
    2. Per month for up to 3 Users (Each extra user + $49/month)
    3. Per month for up to 5 Users (Each extra user + $59/month)
    Additional Pricing Details

    Likelihood to Renew

    Atlassian Jira Align

    Atlassian Jira Align 9.5
    Based on 2 answers
    There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
    Anonymous | TrustRadius Reviewer

    WORKetc

    WORKetc 8.2
    Based on 30 answers
    We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
    Deanna Perkins | TrustRadius Reviewer

    Usability

    Atlassian Jira Align

    Atlassian Jira Align 6.9
    Based on 2 answers
    Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
    Anonymous | TrustRadius Reviewer

    WORKetc

    WORKetc 8.2
    Based on 5 answers
    My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
    Marc Korody | TrustRadius Reviewer

    Reliability and Availability

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    WORKetc

    WORKetc 9.1
    Based on 6 answers
    It never let me down. The support team never let me down.
    Runy Calmera | TrustRadius Reviewer

    Performance

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    WORKetc

    WORKetc 8.2
    Based on 8 answers
    WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
    William Mullane | TrustRadius Reviewer

    Support Rating

    Atlassian Jira Align

    Atlassian Jira Align 7.1
    Based on 21 answers
    I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.
    Gene Baker | TrustRadius Reviewer

    WORKetc

    WORKetc 8.2
    Based on 10 answers
    WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
    William Mullane | TrustRadius Reviewer

    Online Training

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    WORKetc

    WORKetc 8.2
    Based on 2 answers
    They know their stuff. They listen to your use cases. They get back to you.
    Runy Calmera | TrustRadius Reviewer

    Implementation Rating

    Atlassian Jira Align

    Atlassian Jira Align 10.0
    Based on 1 answer
    No answer on this topic is available.

    WORKetc

    WORKetc 9.1
    Based on 4 answers
    The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
    Jonathan Hickman | TrustRadius Reviewer

    Alternatives Considered

    Atlassian Jira Align

    Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
    Anonymous | TrustRadius Reviewer

    WORKetc

    We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
    Regan Barrett | TrustRadius Reviewer

    Scalability

    Atlassian Jira Align

    No score
    No answers yet
    No answers on this topic

    WORKetc

    WORKetc 8.2
    Based on 2 answers
    Everything is related. You can scale up your team rapidly.
    Runy Calmera | TrustRadius Reviewer

    Return on Investment

    Atlassian Jira Align

    • It has a vast amount of features to implement in our project and the time management is a great ROI as well. As it is helping us to deliver our product in time.
    • We can trace our sprint activity and it helps us to collaborate well.
    Kaniz Fatema | TrustRadius Reviewer

    WORKetc

    • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
    Keith Klein | TrustRadius Reviewer

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