What users are saying about
450 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 450 reviews and ratings
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 47 reviews and ratings
Feature Set Ratings
Project Management

7.9
Atlassian Jira Align
79%

WORKetc
Feature Set Not Supported
N/A
Atlassian Jira Align ranks higher in 14/14 features
Atlassian Jira Align ranks higher in 14/14 features
Task Management

9.1
91%
23 Ratings

N/A
0 Ratings
Resource Management

8.0
80%
23 Ratings

N/A
0 Ratings
Gantt Charts

7.5
75%
16 Ratings

N/A
0 Ratings
Scheduling

8.2
82%
19 Ratings

N/A
0 Ratings
Workflow Automation

7.2
72%
17 Ratings

N/A
0 Ratings
Team Collaboration

9.3
93%
23 Ratings

N/A
0 Ratings
Support for Agile Methodology

9.4
94%
21 Ratings

N/A
0 Ratings
Support for Waterfall Methodology

6.2
62%
14 Ratings

N/A
0 Ratings
Document Management

7.3
73%
19 Ratings

N/A
0 Ratings
Email integration

7.7
77%
19 Ratings

N/A
0 Ratings
Mobile Access

6.5
65%
16 Ratings

N/A
0 Ratings
Timesheet Tracking

8.3
83%
17 Ratings

N/A
0 Ratings
Change request and Case Management

8.5
85%
20 Ratings

N/A
0 Ratings
Budget and Expense Management

8.0
80%
12 Ratings

N/A
0 Ratings
Professional Services Automation

8.0
Atlassian Jira Align
80%

WORKetc
Feature Set Not Supported
N/A
Atlassian Jira Align ranks higher in 4/4 features
Atlassian Jira Align ranks higher in 4/4 features
Quotes/estimates

8.3
83%
13 Ratings

N/A
0 Ratings
Invoicing

7.2
72%
13 Ratings

N/A
0 Ratings
Project & financial reporting

8.5
85%
15 Ratings

N/A
0 Ratings
Integration with accounting software

7.9
79%
9 Ratings

N/A
0 Ratings
Sales Force Automation

Atlassian Jira Align
Feature Set Not Supported
N/A

7.9
WORKetc
79%
WORK[etc] ranks higher in 8/8 features
WORK[etc] ranks higher in 8/8 features
Customer data management / contact management

N/A
0 Ratings

8.6
86%
13 Ratings
Workflow management

N/A
0 Ratings

8.3
83%
12 Ratings
Opportunity management

N/A
0 Ratings

7.8
78%
10 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

7.9
79%
13 Ratings
Contract management

N/A
0 Ratings

7.3
73%
1 Rating
Quote & order management

N/A
0 Ratings

8.1
81%
8 Ratings
Interaction tracking

N/A
0 Ratings

7.8
78%
2 Ratings
Channel / partner relationship management

N/A
0 Ratings

7.3
73%
1 Rating
Customer Service & Support

Atlassian Jira Align
Feature Set Not Supported
N/A

8.3
WORKetc
83%
WORK[etc] ranks higher in 3/3 features
WORK[etc] ranks higher in 3/3 features
Case management

N/A
0 Ratings

9.0
90%
11 Ratings
Call center management

N/A
0 Ratings

7.3
73%
1 Rating
Help desk management

N/A
0 Ratings

8.5
85%
12 Ratings
Marketing Automation

Atlassian Jira Align
Feature Set Not Supported
N/A

7.4
WORKetc
74%
WORK[etc] ranks higher in 2/2 features
WORK[etc] ranks higher in 2/2 features
Lead management

N/A
0 Ratings

7.7
77%
10 Ratings
Email marketing

N/A
0 Ratings

7.1
71%
9 Ratings
CRM Project Management

Atlassian Jira Align
Feature Set Not Supported
N/A

8.1
WORKetc
81%
WORK[etc] ranks higher in 3/3 features
WORK[etc] ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.7
87%
13 Ratings
Billing and invoicing management

N/A
0 Ratings

7.8
78%
10 Ratings
Reporting

N/A
0 Ratings

7.9
79%
12 Ratings
CRM Reporting & Analytics

Atlassian Jira Align
Feature Set Not Supported
N/A

7.3
WORKetc
73%
WORK[etc] ranks higher in 2/2 features
WORK[etc] ranks higher in 2/2 features
Pipeline visualization

N/A
0 Ratings

7.5
75%
9 Ratings
Customizable reports

N/A
0 Ratings

7.2
72%
11 Ratings
Customization

Atlassian Jira Align
Feature Set Not Supported
N/A

8.0
WORKetc
80%
WORK[etc] ranks higher in 3/3 features
WORK[etc] ranks higher in 3/3 features
Custom fields

N/A
0 Ratings

8.4
84%
13 Ratings
Custom objects

N/A
0 Ratings

8.2
82%
2 Ratings
API for custom integration

N/A
0 Ratings

7.3
73%
10 Ratings
Security

Atlassian Jira Align
Feature Set Not Supported
N/A

8.9
WORKetc
89%
WORK[etc] ranks higher in 2/2 features
WORK[etc] ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

9.1
91%
1 Rating
Role-based user permissions

N/A
0 Ratings

8.8
88%
11 Ratings
Social CRM

Atlassian Jira Align
Feature Set Not Supported
N/A

7.3
WORKetc
73%
WORK[etc] ranks higher in 1/1 features
WORK[etc] ranks higher in 1/1 features
Social data

N/A
0 Ratings

7.3
73%
1 Rating
Platform

Atlassian Jira Align
Feature Set Not Supported
N/A

7.5
WORKetc
75%
WORK[etc] ranks higher in 1/1 features
WORK[etc] ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.5
75%
13 Ratings
Attribute Ratings
- Atlassian Jira Align is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating
- WORK[etc] is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend

8.7
Atlassian Jira Align
87%
23 Ratings

7.8
WORKetc
78%
40 Ratings
Likelihood to Renew

9.5
Atlassian Jira Align
95%
2 Ratings

8.2
WORKetc
82%
30 Ratings
Usability

6.9
Atlassian Jira Align
69%
2 Ratings

8.2
WORKetc
82%
5 Ratings
Availability

Atlassian Jira Align
N/A
0 Ratings

9.1
WORKetc
91%
6 Ratings
Performance

Atlassian Jira Align
N/A
0 Ratings

8.2
WORKetc
82%
8 Ratings
Support Rating

7.1
Atlassian Jira Align
71%
21 Ratings

8.2
WORKetc
82%
10 Ratings
Online Training

Atlassian Jira Align
N/A
0 Ratings

8.2
WORKetc
82%
2 Ratings
Implementation Rating

10.0
Atlassian Jira Align
100%
1 Rating

9.1
WORKetc
91%
4 Ratings
Product Scalability

Atlassian Jira Align
N/A
0 Ratings

8.2
WORKetc
82%
2 Ratings
Likelihood to Recommend
Atlassian Jira Align
Jira is the tool I use to oversee projects, allocate tasks to engineers, and monitor overall development. The openness and access that Jira offers are necessary for many teams. Jira ensures that no issue is overlooked and that everyone has access to the full picture of the processes they are involved in. In fact, team members are able to connect, share ideas, and attach crucial documents while receiving immediate updates on topics that are of interest to them.
Product Manager
The Health LyncHealth, Wellness and Fitness, 11-50 employees
WORKetc
If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
VP of Corporate Operations
Wound Care AdvantageHospital & Health Care, 51-200 employees
Pros
Atlassian Jira Align
- Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
- Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
- Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
- Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
- Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
- Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
- So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
- Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Enterprise Agile Coach
Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees
WORKetc
- Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
- Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
- We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
President
Kardon ComplianceComputer & Network Security, 1-10 employees
Cons
Atlassian Jira Align
- The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
- The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
- The interface on some smaller portions of the software are sometimes difficult to understand.
Vice President of Research, Neuroscientist
SPARK NeuroResearch, 11-50 employees
WORKetc
- The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
- One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
- Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Managing Director
Responsible Solutions LtdEnvironmental Services, 1-10 employees
Pricing Details
Atlassian Jira Align
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 per year
Atlassian Jira Align Editions & Modules
Edition
Starting Price | $27,000.001 |
---|---|
Maximum Price | $3,987,600.001 |
- per year
Additional Pricing Details
—WORKetc
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$78 per month
WORKetc Editions & Modules
Edition
Starter Edition | $781 |
---|---|
Team | $1952 |
Foundations | $3953 |
- Per Month for up to 2 Users
- Per month for up to 3 Users (Each extra user + $49/month)
- Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details
—Likelihood to Renew
Atlassian Jira Align
Atlassian Jira Align 9.5
Based on 2 answers
There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 5001-10,000 employeesWORKetc
WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Business Development Specialist
Boomer Consulting, Inc.Accounting, 11-50 employees
Usability
Atlassian Jira Align
Atlassian Jira Align 6.9
Based on 2 answers
Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 5001-10,000 employeesWORKetc
WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Chief Executive Officer
Korody Business ServicesManagement Consulting, 11-50 employees
Reliability and Availability
Atlassian Jira Align
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 9.1
Based on 6 answers
It never let me down. The support team never let me down.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Performance
Atlassian Jira Align
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 8 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
Support Rating
Atlassian Jira Align
Atlassian Jira Align 7.1
Based on 21 answers
I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.
Vice President, Chief Architect, Development Manager and Software Engineer
WySTAR Global Retirement Solutions, a Wells Fargo CompanyFinancial Services, 10,001+ employees
WORKetc
WORKetc 8.2
Based on 10 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
Marketing Manager & Growth & Innovation Team
Boise State University - TechHelp Manufacturing Extension PartnerHigher Education, 1001-5000 employees
Online Training
Atlassian Jira Align
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Implementation Rating
Atlassian Jira Align
Atlassian Jira Align 10.0
Based on 1 answer
No answer on this topic is available.
WORKetc
WORKetc 9.1
Based on 4 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Network Administrator
Virtual Resort ManagerComputer Software, 11-50 employees
Alternatives Considered
Atlassian Jira Align
Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.

Verified User
Employee in Information Technology
Information Technology & Services Company, 5001-10,000 employeesWORKetc
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Technical Specialist
Eco communicationsTelecommunications, 11-50 employees
Scalability
Atlassian Jira Align
No score
No answers yet
No answers on this topic
WORKetc
WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Owner
mydreambusinesscoach.comEducation Management, 1-10 employees
Return on Investment
Atlassian Jira Align
- It has a vast amount of features to implement in our project and the time management is a great ROI as well. As it is helping us to deliver our product in time.
- We can trace our sprint activity and it helps us to collaborate well.
Business Analyst
Spring Rain Pvt LtdComputer Software, 11-50 employees
WORKetc
- Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Founder, Owner/Operator
OnYourMark, LLCOnline Media, 11-50 employees