124 Ratings
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Score 8.2 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)

The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Gene Baker | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Atlassian Jira Align (formerly AgileCraft)
8.0
WORKetc
Task Management
Atlassian Jira Align (formerly AgileCraft)
9.0
WORKetc
Resource Management
Atlassian Jira Align (formerly AgileCraft)
7.5
WORKetc
Gantt Charts
Atlassian Jira Align (formerly AgileCraft)
6.9
WORKetc
Scheduling
Atlassian Jira Align (formerly AgileCraft)
8.3
WORKetc
Workflow Automation
Atlassian Jira Align (formerly AgileCraft)
8.7
WORKetc
Team Collaboration
Atlassian Jira Align (formerly AgileCraft)
8.9
WORKetc
Support for Agile Methodology
Atlassian Jira Align (formerly AgileCraft)
9.2
WORKetc
Support for Waterfall Methodology
Atlassian Jira Align (formerly AgileCraft)
7.9
WORKetc
Document Management
Atlassian Jira Align (formerly AgileCraft)
7.4
WORKetc
Email integration
Atlassian Jira Align (formerly AgileCraft)
7.6
WORKetc
Mobile Access
Atlassian Jira Align (formerly AgileCraft)
6.9
WORKetc
Timesheet Tracking
Atlassian Jira Align (formerly AgileCraft)
7.3
WORKetc
Change request and Case Management
Atlassian Jira Align (formerly AgileCraft)
8.3
WORKetc
Budget and Expense Management
Atlassian Jira Align (formerly AgileCraft)
8.1
WORKetc

Professional Services Automation

Atlassian Jira Align (formerly AgileCraft)
7.4
WORKetc
Quotes/estimates
Atlassian Jira Align (formerly AgileCraft)
7.5
WORKetc
Invoicing
Atlassian Jira Align (formerly AgileCraft)
7.0
WORKetc
Project & financial reporting
Atlassian Jira Align (formerly AgileCraft)
7.8
WORKetc
Integration with accounting software
Atlassian Jira Align (formerly AgileCraft)
7.5
WORKetc

Sales Force Automation

Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.9
Customer data management / contact management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.6
Workflow management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.3
Opportunity management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.9
Contract management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.3
Quote & order management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.1
Interaction tracking
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.8
Channel / partner relationship management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.3

Customer Service & Support

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.3
Case management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
9.0
Call center management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.3
Help desk management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.5

Marketing Automation

Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.4
Lead management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.7
Email marketing
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.1

CRM Project Management

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.1
Task management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.7
Billing and invoicing management
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.8
Reporting
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.9

CRM Reporting & Analytics

Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.3
Pipeline visualization
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.5
Customizable reports
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.2

Customization

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.0
Custom fields
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.4
Custom objects
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.2
API for custom integration
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.3

Security

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.9
Single sign-on capability
Atlassian Jira Align (formerly AgileCraft)
WORKetc
9.1
Role-based user permissions
Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.8

Social CRM

Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.3
Social data
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.3

Platform

Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.5
Mobile access
Atlassian Jira Align (formerly AgileCraft)
WORKetc
7.5

Pros

Atlassian Jira Align (formerly AgileCraft)

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Atlassian Jira Align (formerly AgileCraft)

  • The only difficult thing is its learning for the beginners.
  • Initially, its learning is quite steep but with the passage of time it becomes smooth enough and you will love to use it.
  • It is enriched with all latest and powerful features in order to fully satisfy customers.
Dayanna Anderson | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Atlassian Jira Align (formerly AgileCraft)

Atlassian Jira Align (formerly AgileCraft) 7.7
Based on 14 answers
While we have not had any issues with Jira since our organization adopted the software, this fact is clear evidence that they actively maintain and fix newly reported issues by their users. Thus, being on top of bug fixes is perhaps the best way of supporting users. They also have made their support easily accessible and available on their website.
Ryan McGarry | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Atlassian Jira Align (formerly AgileCraft)

Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
Anonymous | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Atlassian Jira Align (formerly AgileCraft)

  • With Jira, it is very easy to track down various bottlenecks in the deliverables further streamlining the development process in the production stage. Running numerous IT projects with multiple bottlenecks and backlogs was the biggest challenge that we ever faced before implementing Jira. Jira made the process more efficient by saving time and money.
  • Jira helped to build customized features for different verticals. Rather than investing in different third party tools we were able to perform the same tasks in Jira. This saved us lot of money.
Prathamesh Muzumdar | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Atlassian Jira Align (formerly AgileCraft)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Atlassian Jira Align (formerly AgileCraft) Editions & Modules

Edition
Starting Price$27,000.001
Maximum Price$3,987,600.001
  1. Per Year
Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)
8.3
WORKetc
7.8

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.2

Usability

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.2

Reliability and Availability

Atlassian Jira Align (formerly AgileCraft)
WORKetc
9.1

Performance

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.2

Support Rating

Atlassian Jira Align (formerly AgileCraft)
7.7
WORKetc
8.2

Online Training

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.2

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)
WORKetc
9.1

Scalability

Atlassian Jira Align (formerly AgileCraft)
WORKetc
8.2

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