Atlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
$81.85
per month 10 users
VMware SRM
Score 9.0 out of 10
N/A
VMware's Site Recovery Manager (VMware SRM) is a disaster recovery option, used to automate orchestration of failover and failback to minimize downtime and improve availability with VMware Site Recovery Manager.
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
It's quite well suited for a medium to large size VMWare virtualization infrastructure where your production infrastructure can be failed over to a disaster recovery site. There are other cheaper options for a smaller budget business. Also, for a non mission critical virtual infrastructure, you can simply use VM backups such as Veeam backups for restoring failed VMs
It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams.
VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed.
We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company.
We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best.
As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware.
If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients.
This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Sometimes we have to struggle explaining the problem and getting it resolved on priority. The overall quality of support team is not as good as it used to be in past.
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
Entertained Veeam, however with SRM's tight integration and "brand" it was an easy decision. The cost for a 25 server license also weighed in the decision for using a VMware product. Plus I am a VMware fan and feel this option to go with SRM will transcend jobs.
The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster.
We've been only running for 4 months and haven't had to use SRM.